https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan99xi-tong-dian-chi-dian-liang-man-dian-rong-liang-yi-chang/m-p/1344182#M484923 <P>设备问题主要是系统的电池电量显示异常，在界面一直显示电量只有8%以下，通过查询电池报告，显示满电容量异常，见下图</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Provance_0-1747308953300.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121929iB8422E207D863E84/image-size/medium?v=v2&amp;px=400" role="button" title="Provance_0-1747308953300.png" alt="Provance_0-1747308953300.png" /></span></P><P>&nbsp;</P><P>另外通过惠普的Diagnostics UEFI 检查电池容量，其满电容量显示正常，见下图</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Provance_1-1747309092415.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121930i0B6C7C1DFF00CE25/image-size/medium?v=v2&amp;px=400" role="button" title="Provance_1-1747309092415.jpeg" alt="Provance_1-1747309092415.jpeg" /></span></P><P>目前，没办法按照惠普官网推荐的电池电量校准程序对电池容量进行校准。</P><P>故障前较大的系统变化是，刚好那天更新了惠普官网推出的bios版本1.0.9，但不排除是其他问题</P> Thu, 15 May 2025 11:40:06 GMT Provance 2025-05-15T11:40:06Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan99xi-tong-dian-chi-dian-liang-man-dian-rong-liang-yi-chang/m-p/1344182#M484923 <P>设备问题主要是系统的电池电量显示异常，在界面一直显示电量只有8%以下，通过查询电池报告，显示满电容量异常，见下图</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Provance_0-1747308953300.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121929iB8422E207D863E84/image-size/medium?v=v2&amp;px=400" role="button" title="Provance_0-1747308953300.png" alt="Provance_0-1747308953300.png" /></span></P><P>&nbsp;</P><P>另外通过惠普的Diagnostics UEFI 检查电池容量，其满电容量显示正常，见下图</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Provance_1-1747309092415.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121930i0B6C7C1DFF00CE25/image-size/medium?v=v2&amp;px=400" role="button" title="Provance_1-1747309092415.jpeg" alt="Provance_1-1747309092415.jpeg" /></span></P><P>目前，没办法按照惠普官网推荐的电池电量校准程序对电池容量进行校准。</P><P>故障前较大的系统变化是，刚好那天更新了惠普官网推出的bios版本1.0.9，但不排除是其他问题</P> Thu, 15 May 2025 11:40:06 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan99xi-tong-dian-chi-dian-liang-man-dian-rong-liang-yi-chang/m-p/1344182#M484923 Provance 2025-05-15T11:40:06Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan99xi-tong-dian-chi-dian-liang-man-dian-rong-liang-yi-chang/m-p/1344204#M484927 <P><STRONG>个人建议更新官网最新的UEFI检测工具，看一下实际的检测结果</STRONG></P><P><STRONG>如果检测失败正常报修即可</STRONG></P><P><STRONG>如果检测没有问题，建议2-3次完全充放电，并电脑关机，移除电源和所有外接设备（键盘、鼠标、U盘、移动硬盘、打印机等），按住电源按钮约 30秒后松开，重新连接电源，然后开机，正常使用即可</STRONG></P> Fri, 16 May 2025 01:05:47 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan99xi-tong-dian-chi-dian-liang-man-dian-rong-liang-yi-chang/m-p/1344204#M484927 一个帅气的大胡子 2025-05-16T01:05:47Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan99xi-tong-dian-chi-dian-liang-man-dian-rong-liang-yi-chang/m-p/1344212#M484931 <P><FONT face="hpsimplifiedhans-regular,arial,sans-serif">1.建议优先做硬重置：关机断电后，拔掉电源线和外设，长按电源开关至少30秒</FONT></P> <P><FONT face="hpsimplifiedhans-regular,arial,sans-serif">2.建议更新BIOS到最新版，可以用HPIA软件来更新</FONT></P> <P style="margin: 0in; font-family: HPSimplifiedLight; font-size: 12.0pt; color: black;"><FONT face="hpsimplifiedhans-regular,arial,sans-serif">HP Image Assistant (HPIA)下载</FONT></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><FONT face="hpsimplifiedhans-regular,arial,sans-serif"><A href="https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.3.1.exe" target="_blank">https://hpia.hpcloud.hp.com/downloads/hpia/hp-hpia-5.3.1.exe</A></FONT></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><FONT face="hpsimplifiedhans-regular,arial,sans-serif">3.若上述操作均无效，有操作经验的情况下，可以打开后盖，拔掉电池连接线，再次做硬重置操作后，接好电池，安装好后盖再次开机试一下</FONT></P> Fri, 16 May 2025 01:17:42 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/zhan99xi-tong-dian-chi-dian-liang-man-dian-rong-liang-yi-chang/m-p/1344212#M484931 坏坏的笑 2025-05-16T01:17:42Z