https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jian-pan-deng-guang-wu-fa-guan-bi/m-p/1348075#M485787 <P>如题，键盘左边宏键灯光无法关闭，一直常亮红色，无法关闭无法调节，型号暗影精灵8plus高能</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20250609_173944.jpg" style="width: 3648px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123036iD43BAF735611D66D/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20250609_173944.jpg" alt="IMG_20250609_173944.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20250609_173947.jpg" style="width: 3648px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123034iE0FF565E332615D2/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20250609_173947.jpg" alt="IMG_20250609_173947.jpg" /></span></P> Sat, 14 Jun 2025 06:06:13 GMT xiaorao 2025-06-14T06:06:13Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jian-pan-deng-guang-wu-fa-guan-bi/m-p/1348075#M485787 <P>如题，键盘左边宏键灯光无法关闭，一直常亮红色，无法关闭无法调节，型号暗影精灵8plus高能</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20250609_173944.jpg" style="width: 3648px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123036iD43BAF735611D66D/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20250609_173944.jpg" alt="IMG_20250609_173944.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20250609_173947.jpg" style="width: 3648px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123034iE0FF565E332615D2/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20250609_173947.jpg" alt="IMG_20250609_173947.jpg" /></span></P> Sat, 14 Jun 2025 06:06:13 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jian-pan-deng-guang-wu-fa-guan-bi/m-p/1348075#M485787 xiaorao 2025-06-14T06:06:13Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jian-pan-deng-guang-wu-fa-guan-bi/m-p/1348078#M485788 <P>1：将电脑关机并移除所有的外接设备（包括电源）然后按电源键30秒后再松开手，插上电源线并单点电源键开机，再试试。</P> <P>2：更新BIOS版本至最新，再<A href="https://h30471.www3.hp.com/t5/you-xi-chan-pin-zhi-shi-ku/OMEN-Gaming-Hub-qing-li-zhong-zhuang-jiao-cheng/ta-p/1326823" target="_blank" rel="noopener">OMEN软件清理重装教程</A></P> <P>3：联系售后看看</P> <P><A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank" rel="noopener">服务中心查询</A></P> Sat, 14 Jun 2025 06:21:16 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jian-pan-deng-guang-wu-fa-guan-bi/m-p/1348078#M485788 正在输入 2025-06-14T06:21:16Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jian-pan-deng-guang-wu-fa-guan-bi/m-p/1348102#M485791 <P><STRONG>1：电脑关机，移除电源和所有外接设备（键盘、鼠标、U盘、移动硬盘、打印机等），按住电源按钮约 30秒后松开，重新连接电源，然后开机测试</STRONG></P><P><STRONG>2：更新官网最新的BIOS试试</STRONG></P><P><STRONG>3：无效机器过保，可以尝试备份数据恢复出厂设置确认一下，如果不行还是硬件问题，建议正常使用，如果接受付费，可以售后检测；惠普当地售后查询方法<A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank">https://support.hp.com/cn-zh/document/c04570895</A></STRONG></P> Sat, 14 Jun 2025 15:18:24 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/jian-pan-deng-guang-wu-fa-guan-bi/m-p/1348102#M485791 一个帅气的大胡子 2025-06-14T15:18:24Z