https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/geng-xinBIOS-zhi-hou-she-bei-wu-fa-qi-dong-qie-wu-fa-hui-tui-dao-jiu-ban-ben/m-p/1358524#M487840 <P>设备型号：暗影精灵6 （OMEN Laptop 15-ek0111TX）</P><P>安装了2025年8月22日释出的F.21 Rev.A版本BIOS之后，设备无法启动。</P><P>具体症状：开机黑屏，无法进入BIOS，Win+V键重置BIOS设置后问题依旧，所有USB接口均无法识别设备，fn组合键可开关键盘背光和开关静音，但大小写灯无反应，一段时间后在D面触摸左下角的固态硬盘位置能明显感觉到发热。</P><P>尝试回滚旧版本BIOS，制作了F.20 Rev.A和F.19 Rev.A的恢复盘，根据教程长按Win+B键开机启动，但提示“系统BIOS恢复失败”“无法打开BIOS签名文件”，怀疑是设备拒绝回滚旧版本BIOS。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20250830_182337.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125884i8B67120CC534412B/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20250830_182337.jpg" alt="IMG_20250830_182337.jpg" /></span></P><P>接着制作了F.21 Rev.A的恢复盘，可以更新BIOS，但并不能解决问题。</P><P>请提供解决方法。</P> Sat, 30 Aug 2025 12:01:29 GMT Calcccc 2025-08-30T12:01:29Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/geng-xinBIOS-zhi-hou-she-bei-wu-fa-qi-dong-qie-wu-fa-hui-tui-dao-jiu-ban-ben/m-p/1358524#M487840 <P>设备型号：暗影精灵6 （OMEN Laptop 15-ek0111TX）</P><P>安装了2025年8月22日释出的F.21 Rev.A版本BIOS之后，设备无法启动。</P><P>具体症状：开机黑屏，无法进入BIOS，Win+V键重置BIOS设置后问题依旧，所有USB接口均无法识别设备，fn组合键可开关键盘背光和开关静音，但大小写灯无反应，一段时间后在D面触摸左下角的固态硬盘位置能明显感觉到发热。</P><P>尝试回滚旧版本BIOS，制作了F.20 Rev.A和F.19 Rev.A的恢复盘，根据教程长按Win+B键开机启动，但提示“系统BIOS恢复失败”“无法打开BIOS签名文件”，怀疑是设备拒绝回滚旧版本BIOS。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20250830_182337.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125884i8B67120CC534412B/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20250830_182337.jpg" alt="IMG_20250830_182337.jpg" /></span></P><P>接着制作了F.21 Rev.A的恢复盘，可以更新BIOS，但并不能解决问题。</P><P>请提供解决方法。</P> Sat, 30 Aug 2025 12:01:29 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/geng-xinBIOS-zhi-hou-she-bei-wu-fa-qi-dong-qie-wu-fa-hui-tui-dao-jiu-ban-ben/m-p/1358524#M487840 Calcccc 2025-08-30T12:01:29Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/geng-xinBIOS-zhi-hou-she-bei-wu-fa-qi-dong-qie-wu-fa-hui-tui-dao-jiu-ban-ben/m-p/1358560#M487851 <P>如果电脑已经无法使用，建议将电脑送到惠普授权的服务中心现场检测检查。</P> <DIV>惠普的产品类型非常多，每家服务中心的服务时间，维修项目不完全相同，建议去之前先电话联系确认是否上班。</DIV> <DIV>可以在惠普中国官网页面上方，选择 支持→支持资源→服务网点查询 查找到服务网点的地址和联系方式。</DIV> <DIV>.</DIV> <DIV>有的BIOS会锁定版本，无法回退到旧版本，正常情况。</DIV> <P><!--5f39ae17-8c62-4a45-bc43-b32064c9388a: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--></P> Sun, 31 Aug 2025 03:10:35 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/geng-xinBIOS-zhi-hou-she-bei-wu-fa-qi-dong-qie-wu-fa-hui-tui-dao-jiu-ban-ben/m-p/1358560#M487851 548851818 2025-08-31T03:10:35Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/geng-xinBIOS-zhi-hou-she-bei-wu-fa-qi-dong-qie-wu-fa-hui-tui-dao-jiu-ban-ben/m-p/1358565#M487854 <P>请官方核实一下F.21 Rev.A（sp162915.exe）版本BIOS固件是否存在问题，如果确实有问题，请放出修复后的新版本BIOS固件，我将自行解决。</P><P>或者，能否提供回退旧版本BIOS的方法？</P> Sun, 31 Aug 2025 05:08:31 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/geng-xinBIOS-zhi-hou-she-bei-wu-fa-qi-dong-qie-wu-fa-hui-tui-dao-jiu-ban-ben/m-p/1358565#M487854 Calcccc 2025-08-31T05:08:31Z