https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/USB-qu-dong-dou-chu-xian-gan-tan-hao/m-p/1372094#M489837 <P>公司2台HP ELTEBOOK 630G11的PC在本周安装2025-11 QU后出现USB接口都无法使用的故障，查看设备管理器出现USB驱动故障，尝试卸载重新安装和升级BIOS，长按15S电源键等操作，故障依旧。最后尝试卸载补丁后USB驱动依然无法恢复正常，公司内其它thinkpad的电脑都正常。有人知道啥问题吗<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1d74d552-1ac7-4d75-a14b-11e03c326335.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129867i5A4B991F35AA32AC/image-size/large?v=v2&amp;px=999" role="button" title="1d74d552-1ac7-4d75-a14b-11e03c326335.jpg" alt="1d74d552-1ac7-4d75-a14b-11e03c326335.jpg" /></span></P> Thu, 18 Dec 2025 01:00:42 GMT Daicel 2025-12-18T01:00:42Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/USB-qu-dong-dou-chu-xian-gan-tan-hao/m-p/1372094#M489837 <P>公司2台HP ELTEBOOK 630G11的PC在本周安装2025-11 QU后出现USB接口都无法使用的故障，查看设备管理器出现USB驱动故障，尝试卸载重新安装和升级BIOS，长按15S电源键等操作，故障依旧。最后尝试卸载补丁后USB驱动依然无法恢复正常，公司内其它thinkpad的电脑都正常。有人知道啥问题吗<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1d74d552-1ac7-4d75-a14b-11e03c326335.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129867i5A4B991F35AA32AC/image-size/large?v=v2&amp;px=999" role="button" title="1d74d552-1ac7-4d75-a14b-11e03c326335.jpg" alt="1d74d552-1ac7-4d75-a14b-11e03c326335.jpg" /></span></P> Thu, 18 Dec 2025 01:00:42 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/USB-qu-dong-dou-chu-xian-gan-tan-hao/m-p/1372094#M489837 Daicel 2025-12-18T01:00:42Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/USB-qu-dong-dou-chu-xian-gan-tan-hao/m-p/1372118#M489842 <P>卸载这两个设备后重启识别。</P> <P>.</P> <P>.</P> <P>惠普商用电脑用下面的工具联网检查驱动：<BR />HP Image Assistant<BR /><A href="https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html" target="_blank">https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html</A><BR />下载运行后，分析映像中点 分析，等软件联网对比，之后在推荐选项卡中会提供建议更新的驱动程序和软件。<BR />安装建议更新的驱动和软件程序后，重启电脑观察。</P> Thu, 18 Dec 2025 03:59:05 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/USB-qu-dong-dou-chu-xian-gan-tan-hao/m-p/1372118#M489842 548851818 2025-12-18T03:59:05Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/USB-qu-dong-dou-chu-xian-gan-tan-hao/m-p/1372149#M489848 <P>感谢专家的回复。。但是测过了也没用，一台630当卸载2025-11QU后直接系统崩溃了。我直接重新安装系统，一台恢复了正常。</P> Thu, 18 Dec 2025 08:42:09 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/USB-qu-dong-dou-chu-xian-gan-tan-hao/m-p/1372149#M489848 Daicel 2025-12-18T08:42:09Z