https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elitebook-640G10-you-liang-ge-qu-dong-da-bu-shang/m-p/1373996#M490113 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ymkxiaohua_0-1767246213724.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130594i360233D22E677861/image-size/medium?v=v2&amp;px=400" role="button" title="ymkxiaohua_0-1767246213724.png" alt="ymkxiaohua_0-1767246213724.png" /></span></P><P>&nbsp;</P> Thu, 01 Jan 2026 05:43:49 GMT ymkxiaohua 2026-01-01T05:43:49Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elitebook-640G10-you-liang-ge-qu-dong-da-bu-shang/m-p/1373996#M490113 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ymkxiaohua_0-1767246213724.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130594i360233D22E677861/image-size/medium?v=v2&amp;px=400" role="button" title="ymkxiaohua_0-1767246213724.png" alt="ymkxiaohua_0-1767246213724.png" /></span></P><P>&nbsp;</P> Thu, 01 Jan 2026 05:43:49 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elitebook-640G10-you-liang-ge-qu-dong-da-bu-shang/m-p/1373996#M490113 ymkxiaohua 2026-01-01T05:43:49Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elitebook-640G10-you-liang-ge-qu-dong-da-bu-shang/m-p/1374005#M490116 <P>发现这个情况前做了哪些操作？比如是刚刚安装的系统？连接了蓝牙设备，亦或是其它的操作？</P> <P>.</P> <P>操作系统的版本是多少？&nbsp;</P> <DIV>Windows系统中，同时按 Windows + R 组合按键，打开运行窗口，输入“winver”，点“确定”，如果有UAC提示，点“是”继续，会打开关于Windows窗口，可以查看系统版本信息。</DIV> <P><!--5f39ae17-8c62-4a45-bc43-b32064c9388a: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--></P> <P>.</P> <DIV>开始→设置→Windows更新，检查更新，多点几次，确认系统已经没有更新必须安装，→高级选项→可选更新中也有驱动程序的选择，HP开头的需要更新。</DIV> <P><!--5f39ae17-8c62-4a45-bc43-b32064c9388a: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--></P> <P>.</P> <DIV>惠普商用电脑可以用下面的工具联网检查驱动：</DIV> <DIV>HP Image Assistant</DIV> <DIV><A href="https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html" target="_blank">https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html</A></DIV> <DIV>下载运行后，分析映像中点 分析，等软件联网对比，之后在推荐选项卡中会提供建议更新的驱动程序和软件。</DIV> <DIV>安装建议更新的驱动和软件程序后，重启电脑观察。</DIV> <P><!--5f39ae17-8c62-4a45-bc43-b32064c9388a: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--></P> Thu, 01 Jan 2026 07:12:23 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao/elitebook-640G10-you-liang-ge-qu-dong-da-bu-shang/m-p/1374005#M490116 548851818 2026-01-01T07:12:23Z