Complaint: Incorrect Windows 11 Version

Knoxx — Thu, 01 Jan 2026 14:15:38 GMT

Dear HP China Support,

I'm writing to express my disappointment and frustration with my recent laptop purchase. I bought a laptop from HP, but it came with Windows 11 Home, which isn't suitable for me as a non-Chinese speaker.

When I tried to return it, I was out of town and missed the return window. I understand mistakes happen, but I'm unhappy that the laptop was shipped with a language I don't speak, and the return policy didn't accommodate my situation.

I want a laptop that operates in English, or a full refund. Please help resolve this ASAP.

回复： Complaint: Incorrect Windows 11 Version

548851818 — Thu, 01 Jan 2026 23:25:26 GMT

Windows 11 Home China is a special version for the Chinese mainland market and does not allow changing the display language.
It is recommended to perform a clean installation of the English version of Windows 11 Home.

HP PCs - Installing Windows 11 from a USB flash drive

https://support.hp.com/us-en/document/ish_4777238-4777294-16

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Complaint: Incorrect Windows 11 Version

回复： Complaint: Incorrect Windows 11 Version