https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/HP-ENVY13-d023TU-bi-ji-ben-cao-zuo-xi-tong-wen-ti/m-p/833615#M25943 <P>误删了操作系统的文件，不能恢复出厂设置了——怎么办？求教</P> Mon, 10 Jul 2017 04:43:41 GMT 苏南坡 2017-07-10T04:43:41Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/HP-ENVY13-d023TU-bi-ji-ben-cao-zuo-xi-tong-wen-ti/m-p/833615#M25943 <P>误删了操作系统的文件，不能恢复出厂设置了——怎么办？求教</P> Mon, 10 Jul 2017 04:43:41 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/HP-ENVY13-d023TU-bi-ji-ben-cao-zuo-xi-tong-wen-ti/m-p/833615#M25943 苏南坡 2017-07-10T04:43:41Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/HP-ENVY13-d023TU-bi-ji-ben-cao-zuo-xi-tong-wen-ti/m-p/833617#M25944 <P>可以考虑去售后维修站恢复系统。</P> Mon, 10 Jul 2017 04:48:21 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/HP-ENVY13-d023TU-bi-ji-ben-cao-zuo-xi-tong-wen-ti/m-p/833617#M25944 WDH 2017-07-10T04:48:21Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/HP-ENVY13-d023TU-bi-ji-ben-cao-zuo-xi-tong-wen-ti/m-p/833621#M25945 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/102767">@苏南坡</a> 已写：<BR /><P>误删了操作系统的文件，不能恢复出厂设置了——怎么办？求教</P><HR /></BLOCKQUOTE><P>开机按F11没有反应吗？</P><P>&nbsp;</P><P>如果不好用就只能联系您当地惠普金牌服务中心恢复系统了。</P><P>&nbsp;</P><P>服务中心地址和电话查询：<A href="http://www.hp.com.cn/asc" target="_blank">www.hp.com.cn/asc</A></P> Mon, 10 Jul 2017 05:36:07 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/HP-ENVY13-d023TU-bi-ji-ben-cao-zuo-xi-tong-wen-ti/m-p/833621#M25945 托卢 2017-07-10T05:36:07Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/HP-ENVY13-d023TU-bi-ji-ben-cao-zuo-xi-tong-wen-ti/m-p/833674#M25946 <P>关机状态下，按电源键开机，立刻连续多次点击ESC，看到 F1、F2、F9、F10菜单后，按F11进入WinRE界面，选择疑难解答→Recovery Manager→左侧的系统恢复→恢复而不备份您的文件→下一步。</P><P>&nbsp;</P><P>如果F11不好用，可以联系当地服务中心恢复系统</P> Mon, 10 Jul 2017 14:08:46 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/HP-ENVY13-d023TU-bi-ji-ben-cao-zuo-xi-tong-wen-ti/m-p/833674#M25946 坏坏的笑 2017-07-10T14:08:46Z