https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhi-wen-shi-bie-ke-yi-lu-ru-shi-yong-shi-mei-fan-ying/m-p/1091550#M37385 <P>系统情况：原装系统，Windows驱动及Hp提供的驱动都已经更新到最新（2021年5月19日）</P><P>故障描述：指纹识别在今年2/3月可以正常使用，4月份后开机时指纹识别无反应，只能通过人脸识别登陆。</P><P>做过的尝试：删掉指纹重新录入，录入过程正常无报错，录完后仍无改善。</P> Wed, 19 May 2021 02:00:30 GMT Hill-Ha 2021-05-19T02:00:30Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhi-wen-shi-bie-ke-yi-lu-ru-shi-yong-shi-mei-fan-ying/m-p/1091550#M37385 <P>系统情况：原装系统，Windows驱动及Hp提供的驱动都已经更新到最新（2021年5月19日）</P><P>故障描述：指纹识别在今年2/3月可以正常使用，4月份后开机时指纹识别无反应，只能通过人脸识别登陆。</P><P>做过的尝试：删掉指纹重新录入，录入过程正常无报错，录完后仍无改善。</P> Wed, 19 May 2021 02:00:30 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhi-wen-shi-bie-ke-yi-lu-ru-shi-yong-shi-mei-fan-ying/m-p/1091550#M37385 Hill-Ha 2021-05-19T02:00:30Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhi-wen-shi-bie-ke-yi-lu-ru-shi-yong-shi-mei-fan-ying/m-p/1091593#M37387 <P>安装AMD芯片组驱动</P> Wed, 19 May 2021 05:21:23 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhi-wen-shi-bie-ke-yi-lu-ru-shi-yong-shi-mei-fan-ying/m-p/1091593#M37387 y2kim 2021-05-19T05:21:23Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhi-wen-shi-bie-ke-yi-lu-ru-shi-yong-shi-mei-fan-ying/m-p/1092738#M37400 <P>AMD驱动系统自带了，也更新了，问题没有得到改善</P> Wed, 26 May 2021 06:12:30 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhi-wen-shi-bie-ke-yi-lu-ru-shi-yong-shi-mei-fan-ying/m-p/1092738#M37400 Hill-Ha 2021-05-26T06:12:30Z https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhi-wen-shi-bie-ke-yi-lu-ru-shi-yong-shi-mei-fan-ying/m-p/1092890#M37402 <P>系统桌面按Win+R打开运行，输入</P> <P>msinfo32</P> <P>确定，打开系统信息程序窗口</P> <P>提供下面的信息</P> <P>&nbsp;</P> <UL> <LI>系统摘要-右边内容，ctrl+a全选，ctrl+c复制，粘贴出来回复这里</LI> </UL> Thu, 27 May 2021 02:08:28 GMT https://h30471.www3.hp.com/t5/cao-zuo-xi-tong-he-ruan-jian/zhi-wen-shi-bie-ke-yi-lu-ru-shi-yong-shi-mei-fan-ying/m-p/1092890#M37402 y2kim 2021-05-27T02:08:28Z