https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1055521#M237600 <P>之前机器使用正常，因为是家用所以原装硒鼓一直没有用完，黑色大概有一半，其他三种彩色的还有一大半。</P><P>但是昨天出门回来打开打印机突然发现全部硒鼓显示问号？？？？</P><P>请问这种情况要如何处理？</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HBA_0-1604992273168.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/50732i7441035677331474/image-size/medium?v=v2&amp;px=400" role="button" title="HBA_0-1604992273168.png" alt="HBA_0-1604992273168.png" /></span></P><P>&nbsp;</P> Tue, 10 Nov 2020 07:13:32 GMT HBA 2020-11-10T07:13:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1055521#M237600 <P>之前机器使用正常，因为是家用所以原装硒鼓一直没有用完，黑色大概有一半，其他三种彩色的还有一大半。</P><P>但是昨天出门回来打开打印机突然发现全部硒鼓显示问号？？？？</P><P>请问这种情况要如何处理？</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HBA_0-1604992273168.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/50732i7441035677331474/image-size/medium?v=v2&amp;px=400" role="button" title="HBA_0-1604992273168.png" alt="HBA_0-1604992273168.png" /></span></P><P>&nbsp;</P> Tue, 10 Nov 2020 07:13:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1055521#M237600 HBA 2020-11-10T07:13:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1055541#M237606 <P>您好</P><P>麻烦您取出耗材，重启打印机，重新安装耗材测试一下。</P><P>如果仍有问题&nbsp;麻烦您取出耗材，拍照每支耗材标签部分，&nbsp;发图片给我，谢谢。</P> Tue, 10 Nov 2020 08:35:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1055541#M237606 双鱼座鲨鱼 2020-11-10T08:35:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1055559#M237610 <P>这位TSE你好，谢谢你的回复。</P><P>事实证明了这是惠普在打印机固件（20201021）版本上恶意限制了硒鼓的使用，倘若惠普想要限制第三方硒鼓，那也应该给原装的用户留下一个方法继续使用原装硒鼓直到报废为止。</P><P>目前惠普没有任何声明就在新版固件上不让用户使用原装硒鼓， 并且在打电话到售后支持网点后什么解释都不给只要求用户重新购买原装硒鼓而不给出任何解释，我这边原装硒鼓一半还没有用完就要我去原装硒鼓，hp一套卖1600多，吃相太难看了。</P><P>目前我知道此次涉及到的惠普打印机型号有这些： HP Color Laserjet M254nw HP Color Laserjet M254dw HP Color Laserjet M280nw HP Color Laserjet M281dn HP Color Laserjet M154A HP Color Laserjet M154nw HP Color Laserjet M180 HP Color Laserjet M181 HP Color Laserjet M191FW</P><P>请给我一个合理的解决方案！</P> Tue, 10 Nov 2020 09:32:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1055559#M237610 HBA 2020-11-10T09:32:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1055666#M237620 <P>我也是同样的问题，这也太坑了。原装鼓真心用不起。这逼我们换其他品牌的打印机。再也不会考虑惠普。</P> Wed, 11 Nov 2020 01:46:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1055666#M237620 踩雨 2020-11-11T01:46:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1055786#M237639 <P>您好</P><P>目前我了解到的信息是升级固件不会影响原装耗材的使用，部分非原装耗材可能会出现以上问题。</P><P>建议如下：</P><P>1&nbsp;有条件最好使用原装耗材</P><P>2&nbsp;联系维修中心尝试降低固件</P><P>给您带来不便，敬请谅解。</P> Wed, 11 Nov 2020 07:49:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1055786#M237639 双鱼座鲨鱼 2020-11-11T07:49:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1097653#M245160 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20210622152728.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/59263iDF5FFEC8E01A832F/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20210622152728.jpg" alt="微信图片_20210622152728.jpg" /></span></P> Tue, 22 Jun 2021 07:28:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1097653#M245160 居无竹 2021-06-22T07:28:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1097655#M245161 <P>请问，我这是否原装耗材？为什么显示耗材有问题？</P><P>&nbsp;</P> Tue, 22 Jun 2021 07:31:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1097655#M245161 居无竹 2021-06-22T07:31:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1097676#M245167 <P>您好</P><P>请问打印机提示什么信息？</P><P>方便的话，麻烦您具体描述或拍照给我，谢谢。</P> Tue, 22 Jun 2021 08:16:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1097676#M245167 双鱼座鲨鱼 2021-06-22T08:16:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1097696#M245169 <P>提示，耗材有问题</P> Tue, 22 Jun 2021 09:01:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1097696#M245169 居无竹 2021-06-22T09:01:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1097925#M245215 <P>您好</P><P>如果您使用的是原装耗材，而且没有加注过碳粉，建议您联系经销商检测耗材。</P><P>给您带来不便，敬请谅解。</P> Wed, 23 Jun 2021 07:25:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/181FW-tu-ran-ti-shi-hao-cai-you-wen-ti/m-p/1097925#M245215 双鱼座鲨鱼 2021-06-23T07:25:26Z