https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-hp-smart-tank-518-xin-mai-de-ji-qi-i-zhi-shi-deng-liang-0kai-zhuan-quan-bu-ting-de-xun-huan-geng-xin-reng-wu-fa-jie-jue-qiu-da-shen/m-p/1069867#M239655 <P>hp smart tank 518（新买不到一周）待机状态下，i指示灯亮起，0开始一直转圈。转圈的状态一段时间后，机器重启变为正常的待机状态。正常的待机状态再过一段时间后，又变成转圈的状态。机器只要开机就会一直在这两个状态下循环不停。</P><P><STRONG>转圈的状态下：</STRONG>HP SMART和微信远程答应都显示打印机不可用，无法正常使用。</P><P><STRONG>正常待机的状态下：</STRONG>HP SMART和微信远程答应都可以用。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WechatIMG607.jpeg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/53377iE8573A6CDBA2B5B0/image-size/large?v=v2&amp;px=999" role="button" title="WechatIMG607.jpeg" alt="WechatIMG607.jpeg" /></span></P><P>&nbsp;</P><P>按照工程师的操作指示，对<EM>Wi-Fi</EM><SPAN>&nbsp;</SPAN><EM>Direct </EM>&nbsp;、网络、WEB都进行了多次操作，可问题依然存在。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WechatIMG608.jpeg" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/53378i31C3A366969DDE89/image-size/large?v=v2&amp;px=999" role="button" title="WechatIMG608.jpeg" alt="WechatIMG608.jpeg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="11111.jpg" style="width: 626px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/53381i99CBA9CADA7A92D9/image-size/large?v=v2&amp;px=999" role="button" title="11111.jpg" alt="11111.jpg" /></span></P><P>&nbsp;</P><P>在工具-打印机更新里，检查后有更新</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WechatIMG610.jpeg" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/53382i2C400A11139FE80A/image-size/large?v=v2&amp;px=999" role="button" title="WechatIMG610.jpeg" alt="WechatIMG610.jpeg" /></span></P><P>点立即检查后，打印机变为转圈的状态，手机APP显示如下。但等打印机自动恢复到正常待机状态后一段时间，又开转圈状态。感觉打印机一直在更新，但无法完成更新，求大神解决，问题到底出在哪。这种循环状态让打印机总是中断，操作起来非常费劲。谢谢</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WechatIMG611.jpeg" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/53383iA72E62761FB01923/image-size/large?v=v2&amp;px=999" role="button" title="WechatIMG611.jpeg" alt="WechatIMG611.jpeg" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 22 Jan 2021 02:58:34 GMT coldking 2021-01-22T02:58:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-hp-smart-tank-518-xin-mai-de-ji-qi-i-zhi-shi-deng-liang-0kai-zhuan-quan-bu-ting-de-xun-huan-geng-xin-reng-wu-fa-jie-jue-qiu-da-shen/m-p/1069867#M239655 <P>hp smart tank 518（新买不到一周）待机状态下，i指示灯亮起，0开始一直转圈。转圈的状态一段时间后，机器重启变为正常的待机状态。正常的待机状态再过一段时间后，又变成转圈的状态。机器只要开机就会一直在这两个状态下循环不停。</P><P><STRONG>转圈的状态下：</STRONG>HP SMART和微信远程答应都显示打印机不可用，无法正常使用。</P><P><STRONG>正常待机的状态下：</STRONG>HP SMART和微信远程答应都可以用。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WechatIMG607.jpeg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/53377iE8573A6CDBA2B5B0/image-size/large?v=v2&amp;px=999" role="button" title="WechatIMG607.jpeg" alt="WechatIMG607.jpeg" /></span></P><P>&nbsp;</P><P>按照工程师的操作指示，对<EM>Wi-Fi</EM><SPAN>&nbsp;</SPAN><EM>Direct </EM>&nbsp;、网络、WEB都进行了多次操作，可问题依然存在。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WechatIMG608.jpeg" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/53378i31C3A366969DDE89/image-size/large?v=v2&amp;px=999" role="button" title="WechatIMG608.jpeg" alt="WechatIMG608.jpeg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="11111.jpg" style="width: 626px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/53381i99CBA9CADA7A92D9/image-size/large?v=v2&amp;px=999" role="button" title="11111.jpg" alt="11111.jpg" /></span></P><P>&nbsp;</P><P>在工具-打印机更新里，检查后有更新</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WechatIMG610.jpeg" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/53382i2C400A11139FE80A/image-size/large?v=v2&amp;px=999" role="button" title="WechatIMG610.jpeg" alt="WechatIMG610.jpeg" /></span></P><P>点立即检查后，打印机变为转圈的状态，手机APP显示如下。但等打印机自动恢复到正常待机状态后一段时间，又开转圈状态。感觉打印机一直在更新，但无法完成更新，求大神解决，问题到底出在哪。这种循环状态让打印机总是中断，操作起来非常费劲。谢谢</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WechatIMG611.jpeg" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/53383iA72E62761FB01923/image-size/large?v=v2&amp;px=999" role="button" title="WechatIMG611.jpeg" alt="WechatIMG611.jpeg" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 22 Jan 2021 02:58:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-hp-smart-tank-518-xin-mai-de-ji-qi-i-zhi-shi-deng-liang-0kai-zhuan-quan-bu-ting-de-xun-huan-geng-xin-reng-wu-fa-jie-jue-qiu-da-shen/m-p/1069867#M239655 coldking 2021-01-22T02:58:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-hp-smart-tank-518-xin-mai-de-ji-qi-i-zhi-shi-deng-liang-0kai-zhuan-quan-bu-ting-de-xun-huan-geng-xin-reng-wu-fa-jie-jue-qiu-da-shen/m-p/1069884#M239661 <P>您好</P><P>打印机目前处于更新软件的状态。</P><P>目前固件最新版本是2021年1月的。</P><P>如果一直更新不成功，可以调整打印机所在的网络环境后，重新连接打印机重新测试。</P><P>具体方法：</P><P>1 确认路由器是否支持双频，如果支持，关闭多频合一</P><P>2 打印机连接到2.4g 网络</P><P>3 带宽调整为20M</P><P>4 使用信道13</P><P>谢谢</P> Fri, 22 Jan 2021 04:57:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-hp-smart-tank-518-xin-mai-de-ji-qi-i-zhi-shi-deng-liang-0kai-zhuan-quan-bu-ting-de-xun-huan-geng-xin-reng-wu-fa-jie-jue-qiu-da-shen/m-p/1069884#M239661 双鱼座鲨鱼 2021-01-22T04:57:20Z