https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115380#M248604 <P>换了也没有也不行 用win系统才得，苹果系统不行</P><P>&nbsp;</P> Wed, 15 Sep 2021 15:42:36 GMT 梁先生在问问题 2021-09-15T15:42:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1114596#M248440 <P>无法使用扫描功能提示-994</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="08A605A9-FC3E-4C15-BF6F-9A3933FC74C9.jpeg" style="width: 320px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63072i484328260D96688D/image-size/medium?v=v2&amp;px=400" role="button" title="08A605A9-FC3E-4C15-BF6F-9A3933FC74C9.jpeg" alt="08A605A9-FC3E-4C15-BF6F-9A3933FC74C9.jpeg" /></span></P><P>  然后下载了HP Smart 也无法连接&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="46DEF38D-B9F8-4D78-822C-BF7BA02E40EA.jpeg" style="width: 320px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63073i602DD5B921508BD7/image-size/medium?v=v2&amp;px=400" role="button" title="46DEF38D-B9F8-4D78-822C-BF7BA02E40EA.jpeg" alt="46DEF38D-B9F8-4D78-822C-BF7BA02E40EA.jpeg" /></span></P><P> </P> Sun, 12 Sep 2021 15:00:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1114596#M248440 梁先生在问问题 2021-09-12T15:00:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1114610#M248441 <P>官网上有Mac OS10.13版的驱动程序，您可以试一下：</P> <P><A href="https://h30318.www3.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dmg" target="_blank">https://h30318.www3.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dmg</A></P> Mon, 13 Sep 2021 00:11:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1114610#M248441 我爱我家839 2021-09-13T00:11:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1114693#M248460 <P>安装好了无法连接</P> Mon, 13 Sep 2021 03:59:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1114693#M248460 梁先生在问问题 2021-09-13T03:59:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1114857#M248494 <P>安装了 还是一样的 没有什么效果 还是9945的报错 没有效果</P> Mon, 13 Sep 2021 13:41:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1114857#M248494 梁先生在问问题 2021-09-13T13:41:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1114906#M248499 <P>从您提供的信息来看暂时无法判断故障，建议您换一台电脑连接打印机安装官方版的驱动程序，试试看能否正常打印或者扫描？如果能正常运行，说明有可能是您电脑系统问题，建议重装系统</P> Tue, 14 Sep 2021 00:49:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1114906#M248499 我爱我家839 2021-09-14T00:49:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115380#M248604 <P>换了也没有也不行 用win系统才得，苹果系统不行</P><P>&nbsp;</P> Wed, 15 Sep 2021 15:42:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115380#M248604 梁先生在问问题 2021-09-15T15:42:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115507#M248626 <P>您好</P><P>请下载并安装hp easy start</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_Start.app.zip" target="_blank">https://h30318.www3.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_Start.app.zip</A></P><P>可尝试通过hp easy start更新hp easy scan测试一下，谢谢。</P> Thu, 16 Sep 2021 06:24:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115507#M248626 双鱼座鲨鱼 2021-09-16T06:24:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115636#M248652 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="8FBD2A67-6D03-4910-94EA-1CC4DD0BE90E.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63284iADC4074D2FF07A8F/image-size/large?v=v2&amp;px=999" role="button" title="8FBD2A67-6D03-4910-94EA-1CC4DD0BE90E.jpg" alt="8FBD2A67-6D03-4910-94EA-1CC4DD0BE90E.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="9D26749A-EDB2-4021-AB28-04FDFF68791E.jpg" style="width: 739px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63283i4DC848A9090C3443/image-size/large?v=v2&amp;px=999" role="button" title="9D26749A-EDB2-4021-AB28-04FDFF68791E.jpg" alt="9D26749A-EDB2-4021-AB28-04FDFF68791E.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="83CB2EB9-2353-411A-816A-3DE099261AC6.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63286iF19169DD504A641E/image-size/large?v=v2&amp;px=999" role="button" title="83CB2EB9-2353-411A-816A-3DE099261AC6.jpg" alt="83CB2EB9-2353-411A-816A-3DE099261AC6.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CC576F8C-D7F3-4864-924E-AECF374034FB.jpg" style="width: 524px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63287iCF6B1BE545B69948/image-size/large?v=v2&amp;px=999" role="button" title="CC576F8C-D7F3-4864-924E-AECF374034FB.jpg" alt="CC576F8C-D7F3-4864-924E-AECF374034FB.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="191847FE-89B0-482D-90F6-72E44286A09B.jpg" style="width: 671px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63288i95A8501645041839/image-size/large?v=v2&amp;px=999" role="button" title="191847FE-89B0-482D-90F6-72E44286A09B.jpg" alt="191847FE-89B0-482D-90F6-72E44286A09B.jpg" /></span>没有作用 一直扫描不出来 或者就是扫描不出</P> Thu, 16 Sep 2021 14:18:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115636#M248652 梁先生在问问题 2021-09-16T14:18:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115739#M248681 <P>您 好</P><P>可以尝试在电脑上搜索：图像捕获试一下。</P><P>谢谢</P> Fri, 17 Sep 2021 07:48:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115739#M248681 双鱼座鲨鱼 2021-09-17T07:48:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115741#M248683 <P>无法安装驱动&nbsp; 安装提示9945 安装失败</P> Fri, 17 Sep 2021 07:54:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115741#M248683 梁先生在问问题 2021-09-17T07:54:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115742#M248684 <P>如果有空的话可以远程看看？qq924101274 微信 hai924101274</P> Fri, 17 Sep 2021 07:56:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115742#M248684 梁先生在问问题 2021-09-17T07:56:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115955#M248724 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="这个角色 然后还是安装失败 出现9945" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63353i178FDEF70DFBEF93/image-size/large?v=v2&amp;px=999" role="button" title="32028CB5-6882-4294-93D6-9037FF9849D5.jpg" alt="这个角色 然后还是安装失败 出现9945" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">这个角色 然后还是安装失败 出现9945</span></span></P> Sat, 18 Sep 2021 15:31:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1115955#M248724 梁先生在问问题 2021-09-18T15:31:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1116764#M248877 <P>您 好</P><P>麻烦您 确认一下，运行hp easy start能否更新出hp easy scan。</P><P>谢谢</P> Thu, 23 Sep 2021 07:29:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1116764#M248877 双鱼座鲨鱼 2021-09-23T07:29:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1117867#M249133 <P>&nbsp; 更新出来了 但是 搜索不到打印机的</P> Tue, 28 Sep 2021 14:52:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1117867#M249133 梁先生在问问题 2021-09-28T14:52:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1118031#M249163 <P>您好</P><P>麻烦您 提供一下通过hp easy start更新打印机操作过程的截图，发图片给我，谢谢。</P> Wed, 29 Sep 2021 09:51:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1118031#M249163 双鱼座鲨鱼 2021-09-29T09:51:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1118482#M249270 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无法连接" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63940i4071B953E941C910/image-size/large?v=v2&amp;px=999" role="button" title="QQ20210928-230805.png" alt="无法连接" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">无法连接</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无法连接" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63941iEF8B5C61605E4286/image-size/large?v=v2&amp;px=999" role="button" title="QQ20211002-194735.png" alt="无法连接" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">无法连接</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无法连接" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63942iCB8ADC5C89089DDF/image-size/large?v=v2&amp;px=999" role="button" title="QQ20211002-193917.png" alt="无法连接" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">无法连接</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无法连接" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63943i233C8C26381124A3/image-size/large?v=v2&amp;px=999" role="button" title="QQ20211002-194133.png" alt="无法连接" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">无法连接</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无法连接" style="width: 8px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63944iDE0C8DF9889B6571/image-size/large?v=v2&amp;px=999" role="button" title="QQ20211002-193838.png" alt="无法连接" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">无法连接</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ20211002-195306.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63947iE841B5C528F81453/image-size/large?v=v2&amp;px=999" role="button" title="QQ20211002-195306.png" alt="QQ20211002-195306.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ20211002-195522.png" style="width: 668px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63948i027B0E6342CF261D/image-size/large?v=v2&amp;px=999" role="button" title="QQ20211002-195522.png" alt="QQ20211002-195522.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ20211002-195543.png" style="width: 436px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63949i5DAFA4358F370505/image-size/large?v=v2&amp;px=999" role="button" title="QQ20211002-195543.png" alt="QQ20211002-195543.png" /></span></P> Sat, 02 Oct 2021 11:56:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1118482#M249270 梁先生在问问题 2021-10-02T11:56:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1119472#M249402 <P>您好</P><P>确认一下,数据线有没有超过2米,中间是否有延长线之类的设备,</P><P>苹果电脑应该没有usb口,用的是&nbsp;type-c的分线器,如果有其他分线器的话,对调一个来试试</P> Fri, 08 Oct 2021 04:20:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ping-guo-bi-ji-ben-wu-fa-shi-yong-da-yin-jiM1005sao-miao-gong-neng/m-p/1119472#M249402 双鱼座鲨鱼 2021-10-08T04:20:52Z