https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1162447#M258204 <P>hp smart可以打印，但是 win10 通过电脑直接连接打印机打印报内部错误</P> Tue, 10 May 2022 11:52:22 GMT 蜗牛向北 2022-05-10T11:52:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1155098#M256797 <P>突然出现无法打印的情况，显示出错，但不知是什么错误，如何修复。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20220404212236.png" style="width: 389px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71782iBDBB8E1056CD131E/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20220404212236.png" alt="微信图片_20220404212236.png" /></span></P> Mon, 04 Apr 2022 13:30:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1155098#M256797 cesarelby 2022-04-04T13:30:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1155306#M256833 <P>您好</P><P>请按以下步骤操作：</P><P>1 电脑控制面板--设备和打印机中确认打印机图标是否为就绪状态</P><P>2 右击打印机图标--打印机属性--端口，找到前面带√号的端口，发图片并及时追问，谢谢。</P> Wed, 06 Apr 2022 02:33:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1155306#M256833 双鱼座鲨鱼 2022-04-06T02:33:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1155493#M256884 <P>多谢解答，截图如下<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20220406193357562.jpg" style="width: 448px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71865iE201E5A66A4ABD58/image-size/large?v=v2&amp;px=999" role="button" title="360截图20220406193357562.jpg" alt="360截图20220406193357562.jpg" /></span></P> Wed, 06 Apr 2022 11:34:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1155493#M256884 cesarelby 2022-04-06T11:34:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1155678#M256949 <P>您好<BR />可以在打印机就绪时（wifi功能已经开启的情况下），同时按住打印机面板上的无线键&nbsp;和信息键，一秒后松手。</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1649316758886.png" style="width: 792px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71911i7741122B2943E42B/image-dimensions/792x1003?v=v2" width="792" height="1003" role="button" title="_0-1649316758886.png" alt="_0-1649316758886.png" /></span></P><P>在配置页上确认打印机ipv4地址，然后点击添加端口--standard tcp/ip--输入打印机ip，下一步，下一步，直到完成。</P><P>然后再重新测试打印，谢谢。</P><P>&nbsp;</P> Thu, 07 Apr 2022 07:34:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1155678#M256949 双鱼座鲨鱼 2022-04-07T07:34:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1155992#M257018 <P>按照您给的方法添加了TCP/IP端口，可以打印了，但是<SPAN>HP DJ 4720 series不可用了，打印不了彩色照片</SPAN></P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ截图20220408201005.png" style="width: 115px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71997i759DD199C4CB10CD/image-size/large?v=v2&amp;px=999" role="button" title="QQ截图20220408201005.png" alt="QQ截图20220408201005.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ截图20220408201506.png" style="width: 742px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/72000i490B5E72D0B10958/image-size/large?v=v2&amp;px=999" role="button" title="QQ截图20220408201506.png" alt="QQ截图20220408201506.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ截图20220408201519.png" style="width: 746px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71999iFA0438FE208EAA5E/image-size/large?v=v2&amp;px=999" role="button" title="QQ截图20220408201519.png" alt="QQ截图20220408201519.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ截图20220408201532.png" style="width: 751px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/72002i772B57998400D598/image-size/large?v=v2&amp;px=999" role="button" title="QQ截图20220408201532.png" alt="QQ截图20220408201532.png" /></span></SPAN></P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ截图20220408201420.png" style="width: 749px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/72003iEDCE594E66AB53F2/image-size/large?v=v2&amp;px=999" role="button" title="QQ截图20220408201420.png" alt="QQ截图20220408201420.png" /></span></SPAN></P> Fri, 08 Apr 2022 13:11:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1155992#M257018 cesarelby 2022-04-08T13:11:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1156379#M257089 <P>您好</P><P>请完成附件中的方法，然后重新安装打印机完整版驱动，谢谢。</P><P>&nbsp;</P> Mon, 11 Apr 2022 07:35:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1156379#M257089 双鱼座鲨鱼 2022-04-11T07:35:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1156654#M257160 <P>按照文档中的方式，仍然不能无线安装。</P><P>通过USB安装可用后，操作将USB连接转换成无线，仍然不成功。</P> Tue, 12 Apr 2022 05:50:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1156654#M257160 cesarelby 2022-04-12T05:50:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1156832#M257180 <P>您好</P><P>1 拔下usb线</P><P>2 打印机就绪时，打印网络配置页</P><P>3 拍照网络配置页，发图片给我，谢谢。</P> Wed, 13 Apr 2022 02:50:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1156832#M257180 双鱼座鲨鱼 2022-04-13T02:50:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1159436#M257664 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20220425220018.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/72784i2FA7D281F290048D/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20220425220018.jpg" alt="微信图片_20220425220018.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20220425220022.jpg" style="width: 504px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/72782iE12DB3CBBFC1F214/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20220425220022.jpg" alt="微信图片_20220425220022.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20220425220026.jpg" style="width: 696px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/72783i1B81AD1A0FD207BC/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20220425220026.jpg" alt="微信图片_20220425220026.jpg" /></span></P> Mon, 25 Apr 2022 14:00:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1159436#M257664 cesarelby 2022-04-25T14:00:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1159688#M257721 <P>您好</P><P>和之前一样，找到打印机图标--打印机属性--端口。</P><P>添加端口--standard tcp/ip--输入打印机ip(192.168.3.116)--下一步，下一步，直到完成。</P><P>然后再重新测试，谢谢。&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1651028459888.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/72821iDA84084EB4940CB6/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1651028459888.png" alt="_0-1651028459888.png" /></span></P><P>&nbsp;</P> Wed, 27 Apr 2022 03:22:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1159688#M257721 双鱼座鲨鱼 2022-04-27T03:22:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1160497#M257868 <P>1.添加了端口后，仍然不能连接到无线</P><P>2.在控制面板中删去了打印机</P><P>3.重新安装了打印机，并两次了端口两次。</P><P>4.USB转换成无线的时候，找不到路由器了。</P><P>5.添加了两次TCP/IP端口，打印了配置页如下：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73006i607476B1DAD3C1E2/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73005i98555731CE204143/image-size/large?v=v2&amp;px=999" role="button" title="2.jpg" alt="2.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73004iAE58C419D88F6563/image-size/large?v=v2&amp;px=999" role="button" title="3.jpg" alt="3.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73007i3F78BF8A730DEAF9/image-size/large?v=v2&amp;px=999" role="button" title="4.jpg" alt="4.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20220501215451.png" style="width: 762px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73008iE9D5E5922A83F2F6/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20220501215451.png" alt="微信截图_20220501215451.png" /></span></P> Sun, 01 May 2022 14:06:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1160497#M257868 cesarelby 2022-05-01T14:06:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1161454#M258022 <P>您好</P><P>麻烦您在电脑上打开一个浏览器，地址栏中输入以下ip，回车，确认电脑能否访问打印机web，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1651817604358.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73213i954767A67852CC6D/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1651817604358.png" alt="_0-1651817604358.png" /></span></P><P>&nbsp;</P> Fri, 06 May 2022 06:13:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1161454#M258022 双鱼座鲨鱼 2022-05-06T06:13:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1161492#M258035 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图20220506152421448.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73221i53AEFF23EFD6FCAD/image-size/large?v=v2&amp;px=999" role="button" title="360截图20220506152421448.jpg" alt="360截图20220506152421448.jpg" /></span></P> Fri, 06 May 2022 07:44:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1161492#M258035 cesarelby 2022-05-06T07:44:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1161697#M258078 <P>您好</P><P>可以通过手动添加 hp deskjet 1000的打印机驱动来替代。<BR />方法：<BR />1 下载 hp deskjet 1000驱动并解压<BR />2 打开电脑的控制面板--设备和打印机/打印机和传真--添加打印机 - 我需要的打印机未被列出 - 手动添加 - 添加端口（standard tcp/ip--输入打印机ip192.168.3.116--下一步，下一步，直到完成） - 从磁盘安装 - 找到 hp deskjet 1000解压好的文件夹 - 选择里面任意一个*.inf文件 - 安装即可。</P><P>deskjet 1000驱动：<BR /><A href="https://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/Full_Webpack-1325-DJ1000_J110_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/Full_Webpack-1325-DJ1000_J110_Full_Webpack.exe</A>&nbsp;&nbsp;<BR />然后用hp deskjet 1000驱动测试打印，谢谢</P> Sat, 07 May 2022 03:09:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1161697#M258078 双鱼座鲨鱼 2022-05-07T03:09:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1162447#M258204 <P>hp smart可以打印，但是 win10 通过电脑直接连接打印机打印报内部错误</P> Tue, 10 May 2022 11:52:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1162447#M258204 蜗牛向北 2022-05-10T11:52:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1162583#M258228 <P>您好</P><P>按上面的方法，添加dj1000驱动，添加standard tcp/ip端口后，用dj1000打印也会报错吗？</P><P>方便的话，麻烦您提供一下打印时的操作过程截图，以便确认问题，谢谢。</P> Wed, 11 May 2022 06:22:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4720tu-ran-xian-shi-da-yin-chu-cuo/m-p/1162583#M258228 双鱼座鲨鱼 2022-05-11T06:22:27Z