https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1233851#M273699 <P>您好</P> <P>麻烦先测试一下通过 hp scan打印是否正常？</P> <P>谢谢</P> Fri, 04 Jul 2025 02:13:53 GMT 双鱼座鲨鱼 2025-07-04T02:13:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1233846#M273697 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1684907259061.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/91557i45E4694AE99B8616/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1684907259061.png" alt="_0-1684907259061.png" /></span></P><P>获取更多帮助，什么都出不来</P><P>&nbsp;</P> Wed, 24 May 2023 05:48:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1233846#M273697 武恩州 2023-05-24T05:48:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1233851#M273699 <P>您好</P> <P>麻烦先测试一下通过 hp scan打印是否正常？</P> <P>谢谢</P> Fri, 04 Jul 2025 02:13:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1233851#M273699 双鱼座鲨鱼 2025-07-04T02:13:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350736#M307845 <P>能正常打印和复印，但无法扫描</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="456456a_0-1751594774557.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123725i88F9539194C375B2/image-size/medium?v=v2&amp;px=400" role="button" title="456456a_0-1751594774557.png" alt="456456a_0-1751594774557.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="456456a_1-1751594793284.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123726i6AF287A1638CEDCA/image-size/medium?v=v2&amp;px=400" role="button" title="456456a_1-1751594793284.png" alt="456456a_1-1751594793284.png" /></span></P><P>&nbsp;</P> Fri, 04 Jul 2025 02:06:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350736#M307845 456456a 2025-07-04T02:06:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350740#M307847 <P>您好</P> <P>如果之前安装过打印机完整版驱动，请确认hp scan扫描是否正常。</P> <P>也可以先在hp smart中删除/隐藏 打印机后重新添加打印机。</P> <P>再重新测试扫描功能是否正常。</P> <P>谢谢</P> <P>&nbsp;</P> Fri, 04 Jul 2025 02:20:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350740#M307847 双鱼座鲨鱼 2025-07-04T02:20:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350764#M307854 <P>还是不行</P> Fri, 04 Jul 2025 03:25:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350764#M307854 456456a 2025-07-04T03:25:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350788#M307859 <P>您好</P> <P>请先系统自带的windows传真和扫描是否可以正常使用？</P> <P>如果问题依旧，建议重新安装打印机完整版驱动测试，谢谢。</P> Fri, 04 Jul 2025 05:21:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350788#M307859 双鱼座鲨鱼 2025-07-04T05:21:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350806#M307865 <P>已经重复安装好几次了</P> Fri, 04 Jul 2025 06:38:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350806#M307865 456456a 2025-07-04T06:38:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350812#M307866 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="456456a_0-1751611278797.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123739i23599868F2CDE6F4/image-size/medium?v=v2&amp;px=400" role="button" title="456456a_0-1751611278797.png" alt="456456a_0-1751611278797.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="456456a_1-1751611340575.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123740iEA17F2C75EB56D0B/image-size/medium?v=v2&amp;px=400" role="button" title="456456a_1-1751611340575.png" alt="456456a_1-1751611340575.png" /></span></P><P>测试打印出来的纸张是空白的</P> Fri, 04 Jul 2025 06:42:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350812#M307866 456456a 2025-07-04T06:42:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350815#M307868 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="456456a_0-1751611866094.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123741i7079B4F6338AD158/image-size/medium?v=v2&amp;px=400" role="button" title="456456a_0-1751611866094.png" alt="456456a_0-1751611866094.png" /></span></P><P>&nbsp;</P> Fri, 04 Jul 2025 06:51:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350815#M307868 456456a 2025-07-04T06:51:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350824#M307870 <P>您好</P> <P><SPAN>如果电脑上只安装了一台打印机，请打开电脑的</SPAN>C:\Windows\System32\spool\drivers\x64\3<SPAN>，删除</SPAN>3<SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</SPAN></P> <P><SPAN>如果问题依旧，请清空电脑上的临时文件夹（</SPAN>temp<SPAN>），关闭</SPAN>/<SPAN>卸载电脑上的防御软件（例如：</SPAN>360<SPAN>软件），再重新安装打印机完整版驱动测试。</SPAN></P> <P><SPAN>注：hp print and scan doctor已经停止支持，请将其删除，谢谢</SPAN></P> Fri, 04 Jul 2025 07:44:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350824#M307870 双鱼座鲨鱼 2025-07-04T07:44:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350840#M307877 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="456456a_0-1751617701135.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123750i1C2986EEF4508341/image-size/medium?v=v2&amp;px=400" role="button" title="456456a_0-1751617701135.png" alt="456456a_0-1751617701135.png" /></span></P><P>&nbsp;</P><P>选哪个？</P><P>&nbsp;</P> Fri, 04 Jul 2025 08:28:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350840#M307877 456456a 2025-07-04T08:28:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350842#M307878 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="456456a_0-1751617767015.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123751i7E41CDD02AC42DA8/image-size/medium?v=v2&amp;px=400" role="button" title="456456a_0-1751617767015.png" alt="456456a_0-1751617767015.png" /></span></P><P>&nbsp;</P><P>选那个</P> Fri, 04 Jul 2025 08:29:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350842#M307878 456456a 2025-07-04T08:29:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350905#M307899 <P>您好</P> <P>请下载并安装通用扫描驱动：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-63.5.6303-SJ0001_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-63.5.6303-SJ0001_Full_Webpack.exe</A></P> <P>操作过程中遇到问题，请及时追问。</P> <P>谢谢</P> <P>&nbsp;</P> Fri, 04 Jul 2025 22:26:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-shi-yong-sao-miao-gong-neng/m-p/1350905#M307899 双鱼座鲨鱼 2025-07-04T22:26:00Z