https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249703#M277403 <P>我是在俄罗斯莫斯科使用,HP Smart 应用里的功能都用不了,点进去说加载HP云服务然后出现创建账户了,登录,跳过,这3个功能,点任一个就是又回到打开应用这状态</P> Wed, 23 Aug 2023 14:08:44 GMT 史飞 2023-08-23T14:08:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1248147#M276990 <P>hp smart 无法进入使用，一直是蓝屏，查了好久说是被禁用了。无法打开hp smart就只能是打印，无法使用扫描工能。打印机是hp smart tank 510无线系列。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="reach_go_0-1691996421243.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95228i785123100EAB478B/image-size/medium?v=v2&amp;px=400" role="button" title="reach_go_0-1691996421243.png" alt="reach_go_0-1691996421243.png" /></span></P><P>&nbsp;</P> Mon, 14 Aug 2023 07:00:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1248147#M276990 reach_go 2023-08-14T07:00:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1248153#M276991 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="reach_go_0-1691997204987.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95229iE9BF101B0CD76485/image-size/medium?v=v2&amp;px=400" role="button" title="reach_go_0-1691997204987.png" alt="reach_go_0-1691997204987.png" /></span></P><P>&nbsp;</P> Mon, 14 Aug 2023 07:13:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1248153#M276991 reach_go 2023-08-14T07:13:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1248155#M276992 <P>您好</P><P>问题1：</P><P>请删除之前安装的驱动和软件，重启电脑，重新安装打印机完整版驱动。</P><P>驱动下载链接：</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/ST510/HPEasyStart-13.6.5-ST510_48_6_4634_2_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/ST510/HPEasyStart-13.6.5-ST510_48_6_4634_2_Webpack.exe</A></P><P>其中包含hp smart应用。</P><P>请重新打开hp smart软件，重新测试。</P><P>问题2：</P><P>请参考下图，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1691997464080.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95230i4D722A4A8FBF62EF/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1691997464080.png" alt="_0-1691997464080.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Mon, 14 Aug 2023 07:18:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1248155#M276992 双鱼座鲨鱼 2023-08-14T07:18:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1248349#M277045 <P>已经搞好，非常感谢！</P> Tue, 15 Aug 2023 09:25:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1248349#M277045 reach_go 2023-08-15T09:25:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1248353#M277047 <P>感谢反馈，感谢采纳！</P> Tue, 15 Aug 2023 09:39:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1248353#M277047 双鱼座鲨鱼 2023-08-15T09:39:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249508#M277359 <P>HP Smart 进去无法使用扫描之类的功能,点进去出现正在加载惠普云服务,然后出现创建账户,点击创建账户然后就回到主页面,就是创建不了</P> Tue, 22 Aug 2023 12:33:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249508#M277359 史飞 2023-08-22T12:33:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249582#M277368 <P>您好！</P><P>中国大陆地区使用hpsmart不需要登陆，扫描功能如果无法使用建议用楼上图片中方法进入打印机web页设置，</P><P>请问除了扫描还有什么功能无法使用呢？</P> Wed, 23 Aug 2023 01:43:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249582#M277368 鱼柏卡 2023-08-23T01:43:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249703#M277403 <P>我是在俄罗斯莫斯科使用,HP Smart 应用里的功能都用不了,点进去说加载HP云服务然后出现创建账户了,登录,跳过,这3个功能,点任一个就是又回到打开应用这状态</P> Wed, 23 Aug 2023 14:08:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249703#M277403 史飞 2023-08-23T14:08:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249705#M277404 <P>再补充下我的型号是HP Smart Tank 516</P> Wed, 23 Aug 2023 14:16:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249705#M277404 史飞 2023-08-23T14:16:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249755#M277425 <P>您好</P><P>建议删除电脑上相关打印机驱动及软件后，重新安装打印机完整版驱动。</P><P>重新打开hp smart测试。</P><P>如果问题依旧，有条件可以换电脑，换其它网络环境测试，谢谢。</P> Thu, 24 Aug 2023 02:08:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249755#M277425 双鱼座鲨鱼 2023-08-24T02:08:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249883#M277469 <P>好的谢谢,可以发我这个版本的安装程序和驱动吗?型号是HP Smart Tank 516</P> Thu, 24 Aug 2023 12:58:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249883#M277469 史飞 2023-08-24T12:58:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249923#M277478 <P>您好！</P><P>同样建议用楼上方法和链接下载安装，谢谢！</P> Fri, 25 Aug 2023 01:54:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1249923#M277478 鱼柏卡 2023-08-25T01:54:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1250630#M277676 <P>下载安装 按步骤下去到后面就是一直空白页界面</P> Tue, 29 Aug 2023 08:50:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1250630#M277676 史飞 2023-08-29T08:50:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1250746#M277710 <P>您好</P><P>有条件可以换其它电脑，重新安装打印机完整版驱动测试一下，谢谢。</P> Wed, 30 Aug 2023 04:46:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1250746#M277710 双鱼座鲨鱼 2023-08-30T04:46:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1278348#M285800 <P>上面的安装包下载了 一直卡在安装界面 APP STORE也进不去&nbsp; hp smart也下载不了 还有其他方法解决嘛</P> Fri, 01 Mar 2024 07:22:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1278348#M285800 歪门 2024-03-01T07:22:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1278889#M285938 <P>您好</P><P>请问您的打印机是什么型号的?</P><P>麻烦提供一下操作过程截图，以便确认问题，谢谢。&nbsp;</P> Mon, 04 Mar 2024 09:16:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-jin-ru-shi-yong/m-p/1278889#M285938 双鱼座鲨鱼 2024-03-04T09:16:23Z