https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tian-jia-da-yin-ji-shi-bai/m-p/1261561#M280706 <P>您好</P><P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P><P>如果问题依旧，关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新安装打印机完整版驱动测试。</P><P>谢谢</P> Fri, 03 Nov 2023 06:23:16 GMT 双鱼座鲨鱼 2023-11-03T06:23:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tian-jia-da-yin-ji-shi-bai/m-p/1261147#M280593 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/98602iEAF6581ABC7EB673/image-size/large?v=v2&amp;px=999" role="button" title="微信图片.png" alt="微信图片.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/98604iA8212E6281E20E69/image-size/large?v=v2&amp;px=999" role="button" title="微信截图.png" alt="微信截图.png" /></span>打印机已通过网络连接成功，也可正常工作打印，想使用扫描功能，通过HPsmart程序添加打印机时，提示“选择其他打印机，必须打开打印机才能将其添加到HPsmart。打开打印机后，点击OK进行刷新，然后再次选择打印机。”</P> Wed, 01 Nov 2023 06:38:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tian-jia-da-yin-ji-shi-bai/m-p/1261147#M280593 MFP_2606sdw 2023-11-01T06:38:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tian-jia-da-yin-ji-shi-bai/m-p/1261157#M280596 <P>您好</P><P>如果打印机ip地址发生变化，可能会出现以上问题。</P><P>建议隐藏打印机，重新添加打印机测试一下。</P><P>如果问题依旧，可使用打印机ip地址进行搜索。</P><P>也可以直接下载并安装打印机通用扫描驱动测试扫描，下载链接：</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-51.9.5975-SJ0001_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-51.9.5975-SJ0001_Full_Webpack.exe</A></P><P>谢谢</P><P>&nbsp;</P> Wed, 01 Nov 2023 06:52:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tian-jia-da-yin-ji-shi-bai/m-p/1261157#M280596 双鱼座鲨鱼 2023-11-01T06:52:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tian-jia-da-yin-ji-shi-bai/m-p/1261159#M280597 <P>打印机隐藏后重新在HPsmart使用IP地址添加打印机，输入IP地址可以查到打印机，但连接时还是出现该问题</P> Wed, 01 Nov 2023 06:57:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tian-jia-da-yin-ji-shi-bai/m-p/1261159#M280597 MFP_2606sdw 2023-11-01T06:57:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tian-jia-da-yin-ji-shi-bai/m-p/1261561#M280706 <P>您好</P><P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P><P>如果问题依旧，关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新安装打印机完整版驱动测试。</P><P>谢谢</P> Fri, 03 Nov 2023 06:23:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tian-jia-da-yin-ji-shi-bai/m-p/1261561#M280706 双鱼座鲨鱼 2023-11-03T06:23:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tian-jia-da-yin-ji-shi-bai/m-p/1270940#M283617 <P>我的518也是同样的问题，明明可以找到打印机就是添加不上，怀疑是不是打印机新固件的问题</P> Wed, 03 Jan 2024 06:41:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tian-jia-da-yin-ji-shi-bai/m-p/1270940#M283617 aibo 2024-01-03T06:41:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tian-jia-da-yin-ji-shi-bai/m-p/1270947#M283619 <P>您好</P><P>麻烦分别通用手机和电脑测试一下。</P><P>操作过程中遇到问题，可以发图片给我，谢谢。</P> Wed, 03 Jan 2024 06:56:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-tian-jia-da-yin-ji-shi-bai/m-p/1270947#M283619 双鱼座鲨鱼 2024-01-03T06:56:53Z