https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263302#M281170 <P>我的打印机是“<SPAN>HP Ink Tank 310</SPAN>”，打印机现在不能打印，但是可以扫描，请问是什么问题？</P> Tue, 14 Nov 2023 03:44:36 GMT 陈和平 2023-11-14T03:44:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263302#M281170 <P>我的打印机是“<SPAN>HP Ink Tank 310</SPAN>”，打印机现在不能打印，但是可以扫描，请问是什么问题？</P> Tue, 14 Nov 2023 03:44:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263302#M281170 陈和平 2023-11-14T03:44:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263304#M281171 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="d8e4609107947b345e9e76e8cf84f99.jpg" style="width: 368px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99225iEFA5206BE9C3C329/image-size/large?v=v2&amp;px=999" role="button" title="d8e4609107947b345e9e76e8cf84f99.jpg" alt="d8e4609107947b345e9e76e8cf84f99.jpg" /></span>打印机的属性只有扫描选项，重新安装驱动又提示数据线未连接。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1699933864118.png" style="width: 760px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99226i7C3AB6D678E0CBA8/image-size/large?v=v2&amp;px=999" role="button" title="1699933864118.png" alt="1699933864118.png" /></span></P> Tue, 14 Nov 2023 03:51:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263304#M281171 陈和平 2023-11-14T03:51:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263569#M281253 <P>您好</P><P>请删除之前安装的相关打印机驱动和软件。</P><P>重启电脑，重新安装打印机完整版驱动后，重新测试。</P><P>打印机完整版驱动下载链接：</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/IT310/Full_Webpack-45.4.2608-IT310_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/IT310/Full_Webpack-45.4.2608-IT310_Full_Webpack.exe</A>&nbsp;</P><P>操作过程中遇到问题，请及时追问，谢谢。</P><P>&nbsp;</P> Wed, 15 Nov 2023 08:17:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263569#M281253 双鱼座鲨鱼 2023-11-15T08:17:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263618#M281272 <P>重新安装驱动还是提示数据线没有连接，可是数据线换了几根，还是从别的打印机取下来的。但是扫描功能正常。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="捕获.PNG" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99309i0F3F8DD2AE760652/image-size/large?v=v2&amp;px=999" role="button" title="捕获.PNG" alt="捕获.PNG" /></span></P> Wed, 15 Nov 2023 13:59:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263618#M281272 陈和平 2023-11-15T13:59:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263693#M281293 <P>您好</P><P>当打印机连接电脑--开机--就绪后，请打开电脑上的设备管理器--通用串行总线控制器。</P><P>确认其中是否有与打印机相关的选项。</P><P>方便的话，以上操作发图片给我，以便确认问题，谢谢。</P><P>&nbsp;</P> Thu, 16 Nov 2023 06:04:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263693#M281293 双鱼座鲨鱼 2023-11-16T06:04:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263749#M281321 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="捕获.PNG" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/99376i11B380D07B9688D4/image-size/large?v=v2&amp;px=999" role="button" title="捕获.PNG" alt="捕获.PNG" /></span></P> Fri, 17 Nov 2023 03:28:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263749#M281321 陈和平 2023-11-17T03:28:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263927#M281369 <P>您好</P><P>可以通过手动添加 hp deskjet 1000的打印机驱动来替代。<BR />方法：<BR />1 下载 hp deskjet 1000驱动并解压<BR />2 打开电脑的控制面板--设备和打印机/打印机和传真--添加打印机 - 我需要的打印机未被列出 - 手动添加 - 选择usb端口 - 从磁盘安装 - 找到 hp deskjet 1000解压好的文件夹 - 选择里面任意一个*.inf文件 - 安装即可。</P><P>deskjet 1000驱动：<BR /><A href="https://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/Full_Webpack-1325-DJ1000_J110_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/Full_Webpack-1325-DJ1000_J110_Full_Webpack.exe</A>&nbsp;&nbsp;<BR />然后用hp deskjet 1000驱动测试打印，谢谢</P> Fri, 17 Nov 2023 08:51:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1263927#M281369 双鱼座鲨鱼 2023-11-17T08:51:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1272320#M284058 <P>现在打印和扫描都提示没有数据线连接</P><P>&nbsp;</P> Fri, 12 Jan 2024 06:09:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1272320#M284058 陈和平 2024-01-12T06:09:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1272326#M284060 <P>您好</P><P>请问问题解决了吗？</P><P>&nbsp;</P> Fri, 12 Jan 2024 06:46:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1272326#M284060 双鱼座鲨鱼 2024-01-12T06:46:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1274471#M284654 <P>现在只能当个复印件用，重新安装驱动还提示已经发现打印机<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102195i7A96290ECB0824F7/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span></P> Sat, 27 Jan 2024 10:02:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1274471#M284654 陈和平 2024-01-27T10:02:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1274474#M284655 <P>安装驱动到后面，反而又成了没有连接打印机<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 750px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102196i2336B5ADE68B8384/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span></P> Sat, 27 Jan 2024 10:04:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1274474#M284655 陈和平 2024-01-27T10:04:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1274697#M284692 <P>您好</P><P>麻烦手动添加dj1000驱动，测试打印是否正常。</P><P>注：参考我提供的方法，手动添加打印机驱动，不要双击运行，谢谢。</P> Mon, 29 Jan 2024 07:58:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yin-dan-shi-ke-yi-sao-miao/m-p/1274697#M284692 双鱼座鲨鱼 2024-01-29T07:58:09Z