https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268784#M282918 <P>您好，问题已经解决了，感谢！</P> Mon, 18 Dec 2023 08:20:32 GMT Jr_ 2023-12-18T08:20:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268303#M282737 <P>在将打印机连接至无线网络时，显示连入无线网络失败。点击HP打印机助手中的HP设备工具箱时，显示与打印机通信时出现问题。但在这期间打印机仍可以正常打印。手机端也无法连接至打印机的HP set up.......网络进行无线配置。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-12-14 150508.png" style="width: 417px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100506i27D9529250320404/image-dimensions/417x315?v=v2" width="417" height="315" role="button" title="屏幕截图 2023-12-14 150508.png" alt="屏幕截图 2023-12-14 150508.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-12-14 150800.png" style="width: 412px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100507iC4900A854BF1ED4F/image-dimensions/412x203?v=v2" width="412" height="203" role="button" title="屏幕截图 2023-12-14 150800.png" alt="屏幕截图 2023-12-14 150800.png" /></span></P> Thu, 14 Dec 2023 07:15:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268303#M282737 Jr_ 2023-12-14T07:15:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268314#M282743 <P>您好</P><P>请参考附件中的方法，重新将打印机加入wifi。</P><P>然后重新安装打印机驱动测试，谢谢。</P> Thu, 14 Dec 2023 08:09:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268314#M282743 双鱼座鲨鱼 2023-12-14T08:09:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268316#M282744 <P>已经试了，手机和电脑端都无法将打印机连接上wifi，手机端连接时显示<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20231214161555.jpg" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100508i942CE614D3FDC1D9/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20231214161555.jpg" alt="微信图片_20231214161555.jpg" /></span></P> Thu, 14 Dec 2023 08:16:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268316#M282744 Jr_ 2023-12-14T08:16:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268321#M282746 <P>您好</P><P>请按以下方法打印配置页，发图片给我，以便确认问题，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1702543101790.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100509i83DCCDD155A2E378/image-size/large?v=v2&amp;px=999" role="button" title="_0-1702543101790.png" alt="_0-1702543101790.png" /></span></P><P>&nbsp;</P> Thu, 14 Dec 2023 08:39:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268321#M282746 双鱼座鲨鱼 2023-12-14T08:39:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268663#M282850 <P>这个问题已经解决了，感谢。现在是打印机无法打印信息配置页，有时候web服务还会显示连接失败，连不上网。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20231218090408.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100608iDF140C72CCC6563D/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20231218090408.jpg" alt="微信图片_20231218090408.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20231218090413.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100609iD3A1E0791D19761B/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20231218090413.jpg" alt="微信图片_20231218090413.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20231218090417.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100610iA41B8C52F05D3506/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20231218090417.jpg" alt="微信图片_20231218090417.jpg" /></span></P> Mon, 18 Dec 2023 01:04:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268663#M282850 Jr_ 2023-12-18T01:04:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268680#M282860 <P>您好</P><P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，再重新开启web测试。</P><P>具体要求如下：</P><P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P><P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P><P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P><P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P><P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P><P>谢谢</P> Mon, 18 Dec 2023 02:26:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268680#M282860 双鱼座鲨鱼 2023-12-18T02:26:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268684#M282861 <P>您好：</P><P>已经尝试了相关操作，但是依旧显示连接错误，请检查互联网连接。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-12-18 103135.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100617i66CF5D4ABD9183A1/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2023-12-18 103135.png" alt="屏幕截图 2023-12-18 103135.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-12-18 103152.png" style="width: 658px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100618iCF0FD7CDB2D183D5/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2023-12-18 103152.png" alt="屏幕截图 2023-12-18 103152.png" /></span></P> Mon, 18 Dec 2023 02:33:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268684#M282861 Jr_ 2023-12-18T02:33:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268696#M282868 <P>您好</P><P>当前固件版本：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1702867727602.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100622i0DD015C4A0370120/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1702867727602.png" alt="_0-1702867727602.png" /></span></P><P>最新固件版本：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1702867909955.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/100623iDD816394C93D70A7/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1702867909955.png" alt="_1-1702867909955.png" /></span></P><P>&nbsp;</P><P>如果打印机处于过保状态，建议联系当地维修中心升级打印机固件后，再重新配置无线，开启web测试。</P><P>谢谢</P><P>&nbsp;</P> Mon, 18 Dec 2023 02:53:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268696#M282868 双鱼座鲨鱼 2023-12-18T02:53:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268784#M282918 <P>您好，问题已经解决了，感谢！</P> Mon, 18 Dec 2023 08:20:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268784#M282918 Jr_ 2023-12-18T08:20:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268821#M282932 <P>感谢反馈</P> Mon, 18 Dec 2023 09:42:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jiang-da-yin-ji-jin-xing-wu-xian-she-zhi-lian-jie-da-yin-ji-shi-xian-shi-chu-cuo/m-p/1268821#M282932 双鱼座鲨鱼 2023-12-18T09:42:27Z