https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-easy-start-lian-bu-shang-hui-pu-zhang-hu/m-p/1272484#M284094 <P>您好</P><P>请在打印机就绪时，按打印机面板上的信息键（字母 i ）松手。</P><P>然后将打印出的信息页发图片给我，以便确认问题，谢谢。</P> Sat, 13 Jan 2024 14:07:12 GMT 双鱼座鲨鱼 2024-01-13T14:07:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-easy-start-lian-bu-shang-hui-pu-zhang-hu/m-p/1272449#M284085 <P>设置WEB服务时，到最后一步“打印机到HP connected连接”失败。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="0.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101597i4A1EB9DD8AA50181/image-size/large?v=v2&amp;px=999" role="button" title="0.png" alt="0.png" /></span></P><P>删除web服务重新设置依然如此。</P><P>具体表现是设置WEB服务最后需要使用HP easy star在惠普账户中注册打印机，但是始终连不上惠普服务器。见下图。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101598i6FE59DEADA2963EB/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101599i6370F4905BD93B34/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101601i11EDBCA24345E2A6/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101600iEAA7225FFDED36F5/image-size/large?v=v2&amp;px=999" role="button" title="4.png" alt="4.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="始终停留在这个页面……" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101602i7371FBE445A00BCB/image-size/large?v=v2&amp;px=999" role="button" title="5.png" alt="始终停留在这个页面……" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">始终停留在这个页面……</span></span></P> Sat, 13 Jan 2024 09:08:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-easy-start-lian-bu-shang-hui-pu-zhang-hu/m-p/1272449#M284085 sexygege 2024-01-13T09:08:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-easy-start-lian-bu-shang-hui-pu-zhang-hu/m-p/1272484#M284094 <P>您好</P><P>请在打印机就绪时，按打印机面板上的信息键（字母 i ）松手。</P><P>然后将打印出的信息页发图片给我，以便确认问题，谢谢。</P> Sat, 13 Jan 2024 14:07:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-easy-start-lian-bu-shang-hui-pu-zhang-hu/m-p/1272484#M284094 双鱼座鲨鱼 2024-01-13T14:07:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-easy-start-lian-bu-shang-hui-pu-zhang-hu/m-p/1272487#M284096 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 564px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101611i3B87B4E354DE12EE/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span></P> Sat, 13 Jan 2024 14:14:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-easy-start-lian-bu-shang-hui-pu-zhang-hu/m-p/1272487#M284096 sexygege 2024-01-13T14:14:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-easy-start-lian-bu-shang-hui-pu-zhang-hu/m-p/1272651#M284137 <P>您好</P><P>感谢配合，请先复位打印机：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1705300138301.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/101660iFDD669C700C5B83F/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1705300138301.png" alt="_0-1705300138301.png" /></span></P><P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</P><P>具体要求如下：</P><P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P><P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P><P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P><P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P><P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P><P>谢谢</P> Mon, 15 Jan 2024 06:33:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-easy-start-lian-bu-shang-hui-pu-zhang-hu/m-p/1272651#M284137 双鱼座鲨鱼 2024-01-15T06:33:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-easy-start-lian-bu-shang-hui-pu-zhang-hu/m-p/1273449#M284391 <P>非常感谢，按要求关闭路由器双频合一，打印机连接2.4G网络（路由器带宽和信道的设置在打印机和路由器上都没有找到修改地方）恢复出厂设置并使用HP Smart重新设置后，虽然在显示申请代码的步骤上始终失败。但回到“web服务页面”重新设置后WEB服务成功开启，试验正常……</P><P>不过还是有个小小问题，在HP smart账户中依然看不到打印机，看来打印机还是注册失败，看了一下其他案例，都是要求恢复出厂重新设置，有没有其他方法可以将打印机注册到账户呢？折腾了一下午实在不想再来一次了。</P><P>如果只有恢复重装的那就算啦，现在各项功能都已正常使用，不胜感激！</P><P>&nbsp;</P> Sat, 20 Jan 2024 09:22:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-easy-start-lian-bu-shang-hui-pu-zhang-hu/m-p/1273449#M284391 sexygege 2024-01-20T09:22:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-easy-start-lian-bu-shang-hui-pu-zhang-hu/m-p/1273686#M284453 <P>感谢反馈，遇到问题，请及时追问，谢谢。</P> Mon, 22 Jan 2024 08:06:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-easy-start-lian-bu-shang-hui-pu-zhang-hu/m-p/1273686#M284453 双鱼座鲨鱼 2024-01-22T08:06:32Z