https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275587#M284971 <P>是的，就是那个HP连接的<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240204172446.jpg" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102481i5B779C24CACAAA0B/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240204172446.jpg" alt="微信图片_20240204172446.jpg" /></span></P> Mon, 05 Feb 2024 08:44:10 GMT 烟雨金城 2024-02-05T08:44:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275119#M284813 <P>打印机可以连上wifi，就是连不上惠普的云端，设置好网络，微信二维码打印不出来</P> Thu, 01 Feb 2024 04:55:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275119#M284813 烟雨金城 2024-02-01T04:55:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275121#M284815 <P>您好</P><P>麻烦提供一下机器的配置页和信息页，以便确认问题，谢谢。</P> Thu, 01 Feb 2024 04:57:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275121#M284815 双鱼座鲨鱼 2024-02-01T04:57:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275154#M284830 <P>就是那个web服务那里总共三项，第三项连不上</P> Thu, 01 Feb 2024 06:38:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275154#M284830 烟雨金城 2024-02-01T06:38:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275285#M284873 <P>您好</P><P>建议升级打印机固件后，重新测试。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1706854293937.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102391i94AC3DA88EC92553/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1706854293937.png" alt="_0-1706854293937.png" /></span></P><P>如果问题依旧，麻烦提供操作过程截图，以便确认问题，谢谢。</P><P>&nbsp;</P> Fri, 02 Feb 2024 06:12:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275285#M284873 双鱼座鲨鱼 2024-02-02T06:12:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275525#M284945 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240204172417.jpg" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102465i2C847426CE76D977/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240204172417.jpg" alt="微信图片_20240204172417.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240204172438.jpg" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102467iF686A3BD15ADB0E7/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240204172438.jpg" alt="微信图片_20240204172438.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240204172443.jpg" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102466i0C2C722347C177F3/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240204172443.jpg" alt="微信图片_20240204172443.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240204172446.jpg" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102464i412B38E597C8361A/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240204172446.jpg" alt="微信图片_20240204172446.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240204172450.jpg" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102468iFC5296616A8D5B47/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240204172450.jpg" alt="微信图片_20240204172450.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240204172453.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102471i5AF5D72E8B0CFEFD/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240204172453.jpg" alt="微信图片_20240204172453.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240204172456.jpg" style="width: 418px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102469i2C45DA517E51F861/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240204172456.jpg" alt="微信图片_20240204172456.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240204172510.jpg" style="width: 394px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102470i2E4D95AFC0DD6AEE/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240204172510.jpg" alt="微信图片_20240204172510.jpg" /></span></P> Sun, 04 Feb 2024 09:25:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275525#M284945 烟雨金城 2024-02-04T09:25:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275529#M284947 <P>您好</P><P>感谢配合，建议升级打印机固件后，重新测试。</P><P>谢谢</P> Sun, 04 Feb 2024 09:48:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275529#M284947 双鱼座鲨鱼 2024-02-04T09:48:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275553#M284954 <P>我打印机固件是最新的啊，23年4月份的啊；</P><P>&nbsp;</P> Mon, 05 Feb 2024 00:15:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275553#M284954 烟雨金城 2024-02-05T00:15:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275573#M284963 <P>您好</P><P>完整操作流程：</P><P>1 升级打印机固件（打印机网页中）</P><P>2 复位打印机（打印机面板）</P><P>方法： 关机--&nbsp;按住<SPAN>+</SPAN>和<SPAN> x </SPAN>键不要松手--开机--面板出现<SPAN>nv</SPAN>字样后，松手--&nbsp;等待机器完整初始化</P><P>3 重新配置打印机无线（建议通过手机）</P><P>4 重新开启web，打印信息页</P><P>谢谢</P> Mon, 05 Feb 2024 07:36:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275573#M284963 双鱼座鲨鱼 2024-02-05T07:36:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275574#M284964 <P>您好，打印机网页中升级固件，显示无法连接服务器，，复位打印机已经操作N遍了，还是一样的</P> Mon, 05 Feb 2024 07:44:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275574#M284964 烟雨金城 2024-02-05T07:44:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275575#M284965 <P>您好</P><P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</P><P>具体要求如下：</P><P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P><P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P><P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P><P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P><P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P><P>谢谢</P> Mon, 05 Feb 2024 07:59:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275575#M284965 双鱼座鲨鱼 2024-02-05T07:59:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275579#M284967 <P>环境调整过，包括用手机热点都不行，昨天换了一个网络，连上了，但是5分钟后又掉了，就是又不行了</P> Mon, 05 Feb 2024 08:22:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275579#M284967 烟雨金城 2024-02-05T08:22:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275583#M284968 <P>您好</P><P>有条件可以换一个网络环境测试。</P><P>或者找一部手机做热点，打印机连接手机测试，谢谢。</P> Mon, 05 Feb 2024 08:33:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275583#M284968 双鱼座鲨鱼 2024-02-05T08:33:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275584#M284969 <P>测试过了，不太行；就是网络连接上，开启远程打印的时候，开启不了</P> Mon, 05 Feb 2024 08:37:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275584#M284969 烟雨金城 2024-02-05T08:37:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275585#M284970 <P>您好</P><P>和您确认一下</P><P>打印机复位后，是通过手机端连接打印机的setupxxx信号配置无线，开启web的吗？</P> Mon, 05 Feb 2024 08:41:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275585#M284970 双鱼座鲨鱼 2024-02-05T08:41:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275587#M284971 <P>是的，就是那个HP连接的<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240204172446.jpg" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102481i5B779C24CACAAA0B/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240204172446.jpg" alt="微信图片_20240204172446.jpg" /></span></P> Mon, 05 Feb 2024 08:44:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275587#M284971 烟雨金城 2024-02-05T08:44:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275588#M284972 <P>您好</P><P>请参考附件中的方法。</P><P>复位打印机后，参考附件中的方法，手机连接setupxxx后，重新配置打印机无线，重新开启web,谢谢。</P> Mon, 05 Feb 2024 09:04:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275588#M284972 双鱼座鲨鱼 2024-02-05T09:04:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275601#M284973 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240204172417.jpg" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102483iD53BD5E44776D67C/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240204172417.jpg" alt="微信图片_20240204172417.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240204172438.jpg" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102486iDCCC5040C4D5D0FE/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240204172438.jpg" alt="微信图片_20240204172438.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20240204172443.jpg" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102484i07CFFD9C8DF0A4A8/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20240204172443.jpg" alt="微信图片_20240204172443.jpg" /></span>我就是设置互联打印，电机全部接受后，然后就走不了啦，我昨天换了一个网络，可以全部完成，但是web服务开启5分钟后，就又断开了</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1707124865651.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102487i519867ABA4CBD3E1/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1707124865651.png" alt="_0-1707124865651.png" /></span></P><P>&nbsp;</P> Mon, 05 Feb 2024 09:21:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275601#M284973 烟雨金城 2024-02-05T09:21:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275605#M284974 <P>我选择互联打印后，也没显示让我选择地区的画面</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1707125091924.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102488iE2805432B06923F7/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1707125091924.png" alt="_0-1707125091924.png" /></span></P><P>&nbsp;</P><P>这个画面没有显示</P> Mon, 05 Feb 2024 09:25:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275605#M284974 烟雨金城 2024-02-05T09:25:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275606#M284975 <P>您好</P><P>请确认打印机是否已经成功复位？</P><P>谢谢</P> Mon, 05 Feb 2024 09:27:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275606#M284975 双鱼座鲨鱼 2024-02-05T09:27:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275608#M284976 <P>我现在怀疑是惠普云是否有问题，因为我登录账户也登录不了；</P> Mon, 05 Feb 2024 09:27:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-yun-da-yin-da-yin-bu-le/m-p/1275608#M284976 烟雨金城 2024-02-05T09:27:49Z