https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276039#M285087 <P>您好</P><P>不是有线不支持。</P><P>我怀疑可能和网络环境有关，所以建议设置一下无线。</P><P>因为打印机本身也支持无线连接，可以通过无线网络测试一下，谢谢。</P> Mon, 12 Feb 2024 10:25:39 GMT 双鱼座鲨鱼 2024-02-12T10:25:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1275723#M285006 <P>打印机在有线连接网络，usb连接电脑的情况下，不支持打印机连接WIFI，不能支持电子邮箱打，win7又装不了HP smart，手机能装HP smart，但没有显示打印机的电子邮箱地址，打印机设置电子邮箱地址时就无法设置，打印机设置时显示说可能是升级固件无法设置电子邮箱</P> Tue, 06 Feb 2024 13:57:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1275723#M285006 hgijkh 2024-02-06T13:57:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1275747#M285012 <P>您好</P><P>建议将打印机连接至网络（有线，无线均可）</P><P>然后重新测试电子邮箱打印。</P><P>操作过程中遇到问题，请提供操作过程截图，以便确认问题，谢谢。</P> Wed, 07 Feb 2024 02:17:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1275747#M285012 双鱼座鲨鱼 2024-02-07T02:17:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1275916#M285061 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20240207_194523.jpg" style="width: 4000px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102590i856A2BBDCB377051/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20240207_194523.jpg" alt="IMG_20240207_194523.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20240207_195307.jpg" style="width: 3000px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102591i9ED71AF58419FA90/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20240207_195307.jpg" alt="IMG_20240207_195307.jpg" /></span></P><P>  </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20240207_195448.jpg" style="width: 3000px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102592i4382A3BAEEE5E336/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20240207_195448.jpg" alt="IMG_20240207_195448.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20240207_195504.jpg" style="width: 3000px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102593i289B97E75FA655F1/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20240207_195504.jpg" alt="IMG_20240207_195504.jpg" /></span></P><P> 如图，只能在无线网络上运行eprint的，接上网线eprint就不能用了</P> Thu, 08 Feb 2024 23:26:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1275916#M285061 hgijkh 2024-02-08T23:26:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1275918#M285062 <P>您好</P><P>麻烦将usb线拔下后再连接网线。</P><P>5分钟后，确认打印机是否已经联网。</P><P>确认打印机联网后，再开启web，打印信息页，谢谢。</P> Fri, 09 Feb 2024 01:32:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1275918#M285062 双鱼座鲨鱼 2024-02-09T01:32:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276030#M285082 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20240212_124233.jpg" style="width: 4000px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102627i5235E1C253AB97C4/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20240212_124233.jpg" alt="IMG_20240212_124233.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20240212_124249.jpg" style="width: 4000px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102628i3DF79D8AAC6831B1/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20240212_124249.jpg" alt="IMG_20240212_124249.jpg" /></span></P><P> 已拔掉usb</P> Mon, 12 Feb 2024 04:44:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276030#M285082 hgijkh 2024-02-12T04:44:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276033#M285083 <P>您好</P><P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</P><P>具体要求如下：</P><P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P><P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P><P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P><P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P><P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P><P>谢谢</P> Mon, 12 Feb 2024 08:55:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276033#M285083 双鱼座鲨鱼 2024-02-12T08:55:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276034#M285084 <P>这个意思就是在有线网络连接下不支持电子邮箱打印？</P> Mon, 12 Feb 2024 09:39:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276034#M285084 hgijkh 2024-02-12T09:39:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276039#M285087 <P>您好</P><P>不是有线不支持。</P><P>我怀疑可能和网络环境有关，所以建议设置一下无线。</P><P>因为打印机本身也支持无线连接，可以通过无线网络测试一下，谢谢。</P> Mon, 12 Feb 2024 10:25:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276039#M285087 双鱼座鲨鱼 2024-02-12T10:25:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276048#M285089 <P>网线是这样的，</P><P>光猫出来的线，接路由器有线桥接，接电脑接打印机，电脑能上网。</P><P>光猫出网线，接无线路由器，无线上网</P><P>&nbsp;</P> Mon, 12 Feb 2024 11:04:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276048#M285089 hgijkh 2024-02-12T11:04:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276049#M285090 <P>无线网络是支持的</P> Mon, 12 Feb 2024 11:04:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276049#M285090 hgijkh 2024-02-12T11:04:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276055#M285091 <P>您好<BR />感谢反馈</P><P>目前来看，还是网络环境问题。</P><P>请确认有线网络，建议调整为10/100兆，如果是1000兆，可以会出现通讯问题。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1707747156554.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/102637i3F6AE87A7201DC6A/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1707747156554.png" alt="_0-1707747156554.png" /></span></P><P>&nbsp;</P> Mon, 12 Feb 2024 14:13:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-zhi-chi-dian-zi-you-xiang-da-yin/m-p/1276055#M285091 双鱼座鲨鱼 2024-02-12T14:13:42Z