https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Laser-Wi-Fi-da-yin-ji-zhi-neng-da-yin-bu-neng-sao-miao/m-p/1297916#M291995 <P>使用MacOS 10.15 Catalina，可以在Wi-Fi环境下打印，但是无法Wi-Fi连接扫描（打印机和Mac连接同一个Wi-Fi）。这个问题是在更换了宽带之后出现的，以前可以打印也可以扫描。。。曾咨询在线客服，没有答案！要求更新版本并下载HP Smart，或者更新打印机的固件。但是我觉得即使做了，也解决不了这个问题。请求帮助！<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打开Printers&amp;Scanners应用" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108498i8085908C628B1EEE/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0010.JPG" alt="打开Printers&amp;Scanners应用" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打开Printers&amp;Scanners应用</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打开scanner后等待连接" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108499i5AAF2519079ECDD3/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0012.JPG" alt="打开scanner后等待连接" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打开scanner后等待连接</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无法连接扫描仪，超时错误。" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108500i5999F027C35DFF39/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0015.JPG" alt="无法连接扫描仪，超时错误。" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">无法连接扫描仪，超时错误。</span></span></P> Tue, 02 Jul 2024 10:44:58 GMT deliahxing65 2024-07-02T10:44:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Laser-Wi-Fi-da-yin-ji-zhi-neng-da-yin-bu-neng-sao-miao/m-p/1297916#M291995 <P>使用MacOS 10.15 Catalina，可以在Wi-Fi环境下打印，但是无法Wi-Fi连接扫描（打印机和Mac连接同一个Wi-Fi）。这个问题是在更换了宽带之后出现的，以前可以打印也可以扫描。。。曾咨询在线客服，没有答案！要求更新版本并下载HP Smart，或者更新打印机的固件。但是我觉得即使做了，也解决不了这个问题。请求帮助！<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打开Printers&amp;Scanners应用" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108498i8085908C628B1EEE/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0010.JPG" alt="打开Printers&amp;Scanners应用" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打开Printers&amp;Scanners应用</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打开scanner后等待连接" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108499i5AAF2519079ECDD3/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0012.JPG" alt="打开scanner后等待连接" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打开scanner后等待连接</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无法连接扫描仪，超时错误。" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/108500i5999F027C35DFF39/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0015.JPG" alt="无法连接扫描仪，超时错误。" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">无法连接扫描仪，超时错误。</span></span></P> Tue, 02 Jul 2024 10:44:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Laser-Wi-Fi-da-yin-ji-zhi-neng-da-yin-bu-neng-sao-miao/m-p/1297916#M291995 deliahxing65 2024-07-02T10:44:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Laser-Wi-Fi-da-yin-ji-zhi-neng-da-yin-bu-neng-sao-miao/m-p/1298017#M292031 <P>您好！</P><P>如您所说换了宽带之后出现的问题，您可以换网络测试下，也可以USB线连接测试，</P><P>如果问题依旧，建议电脑升级系统然后下载hpsmart测试，谢谢！</P> Wed, 03 Jul 2024 03:25:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Laser-Wi-Fi-da-yin-ji-zhi-neng-da-yin-bu-neng-sao-miao/m-p/1298017#M292031 鱼柏卡 2024-07-03T03:25:21Z