https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank2606sdw-wu-fa-fu-yin-wu-fa-sao-miao-ke-yi-zheng-chang-da-yin/m-p/1302591#M293430 <P>1、通过无线连接的打印机，可以正常打印，但是无法扫描，按打印机面板上面的复印按钮和复印证件按钮都没反应，无法复印；</P><P>2、换其他电脑也无法扫描；</P><P>3、使用hp smart软件进行扫描操作，提示扫描仪被占用；使用hp scan软件进行扫描操作，提示无法建立通信；</P><P>4、使用打印机的数据线进行连接，使用hp scan软件尝试扫描，提示扫描时出错；</P><P>5、在控制面板-打印机 删除这台打印设备、卸载打印机相关软件后，重新安装HP smart添加打印机，还是无法扫描、无法复印，使用诊断与修复工具进行扫描功能检查时提示设备管理报告错误、要求重启电脑后再运行诊断工具进行尝试，重启几次都是设备管理报告错误；</P><P>&nbsp;</P><P>求教，这个问题该怎么解决？</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="103fe3d01ed89fcdbd494cd59646401.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/109878i5B45EC5332A1933A/image-size/large?v=v2&amp;px=999" role="button" title="103fe3d01ed89fcdbd494cd59646401.png" alt="103fe3d01ed89fcdbd494cd59646401.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="003442a5b1f9f97c1e47558496aa58e.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/109881i2493E596EB1CBEA7/image-size/large?v=v2&amp;px=999" role="button" title="003442a5b1f9f97c1e47558496aa58e.png" alt="003442a5b1f9f97c1e47558496aa58e.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-07-30_004757.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/109882i0D63C2D6442DD40A/image-size/large?v=v2&amp;px=999" role="button" title="2024-07-30_004757.png" alt="2024-07-30_004757.png" /></span></P> Wed, 31 Jul 2024 09:50:13 GMT longlong1234 2024-07-31T09:50:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank2606sdw-wu-fa-fu-yin-wu-fa-sao-miao-ke-yi-zheng-chang-da-yin/m-p/1302591#M293430 <P>1、通过无线连接的打印机，可以正常打印，但是无法扫描，按打印机面板上面的复印按钮和复印证件按钮都没反应，无法复印；</P><P>2、换其他电脑也无法扫描；</P><P>3、使用hp smart软件进行扫描操作，提示扫描仪被占用；使用hp scan软件进行扫描操作，提示无法建立通信；</P><P>4、使用打印机的数据线进行连接，使用hp scan软件尝试扫描，提示扫描时出错；</P><P>5、在控制面板-打印机 删除这台打印设备、卸载打印机相关软件后，重新安装HP smart添加打印机，还是无法扫描、无法复印，使用诊断与修复工具进行扫描功能检查时提示设备管理报告错误、要求重启电脑后再运行诊断工具进行尝试，重启几次都是设备管理报告错误；</P><P>&nbsp;</P><P>求教，这个问题该怎么解决？</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="103fe3d01ed89fcdbd494cd59646401.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/109878i5B45EC5332A1933A/image-size/large?v=v2&amp;px=999" role="button" title="103fe3d01ed89fcdbd494cd59646401.png" alt="103fe3d01ed89fcdbd494cd59646401.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="003442a5b1f9f97c1e47558496aa58e.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/109881i2493E596EB1CBEA7/image-size/large?v=v2&amp;px=999" role="button" title="003442a5b1f9f97c1e47558496aa58e.png" alt="003442a5b1f9f97c1e47558496aa58e.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2024-07-30_004757.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/109882i0D63C2D6442DD40A/image-size/large?v=v2&amp;px=999" role="button" title="2024-07-30_004757.png" alt="2024-07-30_004757.png" /></span></P> Wed, 31 Jul 2024 09:50:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank2606sdw-wu-fa-fu-yin-wu-fa-sao-miao-ke-yi-zheng-chang-da-yin/m-p/1302591#M293430 longlong1234 2024-07-31T09:50:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank2606sdw-wu-fa-fu-yin-wu-fa-sao-miao-ke-yi-zheng-chang-da-yin/m-p/1302592#M293431 <P>您好</P><P>建议复位打印机后，重新测试复印功能是否正常。</P><P>复位方法：</P><P>1 关机</P><P>2 按住<SPAN>+</SPAN>和<SPAN> x </SPAN>键不要松手</P><P>3 开机</P><P>4 面板出现<SPAN>nv</SPAN>字样后，松手</P><P>5 等待机器完整初始化</P><P>如果问题依旧，可能和打印机的扫描头故障有关，建议联系维修中心具体检测打印机。</P><P>给您带来不便，敬请谅解。</P> Wed, 31 Jul 2024 09:57:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank2606sdw-wu-fa-fu-yin-wu-fa-sao-miao-ke-yi-zheng-chang-da-yin/m-p/1302592#M293431 双鱼座鲨鱼 2024-07-31T09:57:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank2606sdw-wu-fa-fu-yin-wu-fa-sao-miao-ke-yi-zheng-chang-da-yin/m-p/1302598#M293433 <P>1、重新进行了一次诊断与修复，检查到wia阶段了，打印机就进行了报错，代码79<BR />2、复位打印机后按复印功能还是没反应，扫描也没反应<BR /><BR /></P> Wed, 31 Jul 2024 10:22:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank2606sdw-wu-fa-fu-yin-wu-fa-sao-miao-ke-yi-zheng-chang-da-yin/m-p/1302598#M293433 longlong1234 2024-07-31T10:22:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank2606sdw-wu-fa-fu-yin-wu-fa-sao-miao-ke-yi-zheng-chang-da-yin/m-p/1302869#M293503 <P>您好</P><P>请重新复位打印机，参考附件中的方法关闭打印机的ipv6功能。</P><P>然后再重新测试。</P><P>如果问题依旧，建议联系维修中心具体检测打印机。</P><P>给您带来不便，敬请谅解。</P><P>&nbsp;</P> Fri, 02 Aug 2024 06:15:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank2606sdw-wu-fa-fu-yin-wu-fa-sao-miao-ke-yi-zheng-chang-da-yin/m-p/1302869#M293503 双鱼座鲨鱼 2024-08-02T06:15:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank2606sdw-wu-fa-fu-yin-wu-fa-sao-miao-ke-yi-zheng-chang-da-yin/m-p/1302909#M293517 <P>如果复印有问题，那么怀疑还是扫描头的硬件故障，建议及时送修。</P> Fri, 02 Aug 2024 10:25:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank2606sdw-wu-fa-fu-yin-wu-fa-sao-miao-ke-yi-zheng-chang-da-yin/m-p/1302909#M293517 Tsingddi 2024-08-02T10:25:17Z