https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1333898#M303322 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="namama_0-1741510496879.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118468iBA7B4CC782CA7CF1/image-size/medium?v=v2&amp;px=400" role="button" title="namama_0-1741510496879.png" alt="namama_0-1741510496879.png" /></span></P><P>我看论坛里也有以为233用户有一样的问题，我按他帖子里要求提供了截图，还需要什么？</P> Sun, 09 Mar 2025 08:55:53 GMT namama 2025-03-09T08:55:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1333893#M303320 <P>本来打印机使用一切正常。3.7自动升级了固件20250209，机器直接提示ER11，非HP芯片。我的硒鼓是京东官方自营店买的，而且是使用到一半的。</P><P>打了400，说硒鼓问题，联系经销商；</P><P>于是打了京东，官方技术人员说这两天好多人报了这个问题，他们的硒鼓肯定是正品，可以随便检测，这次的问题大概率就是固件问题，有发现新开箱的233机器，装的原箱硒鼓，联网后也报ER11；</P><P>然后打了当地惠普官方维修站，问是不是提供固件降级服务，开口检查费50块，刷固件80块....</P><P>本人现在诉求就是，先帮忙定位一下是否固件问题导致；如果是，请提供旧版本固件下载，并提供操作手册，我自己动手降级固件。</P><P>&nbsp;</P> Sun, 09 Mar 2025 08:53:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1333893#M303320 namama 2025-03-09T08:53:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1333895#M303321 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="namama_0-1741510453953.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118467i566C708570AE1612/image-size/medium?v=v2&amp;px=400" role="button" title="namama_0-1741510453953.png" alt="namama_0-1741510453953.png" /></span></P><P>&nbsp;</P> Sun, 09 Mar 2025 08:54:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1333895#M303321 namama 2025-03-09T08:54:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1333898#M303322 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="namama_0-1741510496879.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118468iBA7B4CC782CA7CF1/image-size/medium?v=v2&amp;px=400" role="button" title="namama_0-1741510496879.png" alt="namama_0-1741510496879.png" /></span></P><P>我看论坛里也有以为233用户有一样的问题，我按他帖子里要求提供了截图，还需要什么？</P> Sun, 09 Mar 2025 08:55:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1333898#M303322 namama 2025-03-09T08:55:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1333949#M303336 <P>您好</P> <P>感谢配合，请点击：设备配置--页数，提供完整页数信息。</P> <P>同时，请取出硒鼓，上，下，左，右，前，后拍照硒鼓，发图片给我，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1741530267903.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118482iD474F80342EC6B80/image-size/large?v=v2&amp;px=999" role="button" title="_0-1741530267903.png" alt="_0-1741530267903.png" /></span></P> <P>&nbsp;</P> Sun, 09 Mar 2025 14:26:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1333949#M303336 双鱼座鲨鱼 2025-03-09T14:26:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1334976#M303689 <P>&nbsp;</P><P>我这个新买的，才打印了4张。。。就这样了，这个20250209固件有问题啊</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118802iA88D5847988D0108/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span></P> Wed, 19 Mar 2025 03:45:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1334976#M303689 itttttttttttttt 2025-03-19T03:45:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1334982#M303690 <P>您好</P> <P>如果您的打印机出现了<SPAN>ER11</SPAN>的报错，可能的原因有多种，请送至当地惠普官方授权服务中心检测，服务中心会根据检测的故障原因对应处理，协助您尽快彻底解决此问题。</P> <P>给您带来不便，敬请谅解。</P> Sat, 15 Mar 2025 13:31:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1334982#M303690 双鱼座鲨鱼 2025-03-15T13:31:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1335441#M303827 <P>现在显然是你们的问题，却要用户花费时间精力去解决这个问题？</P> Wed, 19 Mar 2025 01:12:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1335441#M303827 itttttttttttttt 2025-03-19T01:12:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1335447#M303828 <P>您好</P> <P><STRONG>解决方案</STRONG></P> <OL> <LI>通过<SPAN>EWS</SPAN>（网络连接）或全功能驱动的工具箱（<SPAN>USB</SPAN>连接）确认打印机固件版本，是否是<SPAN>20250209</SPAN>；</LI> <LI>如果固件版本是<SPAN>20250209</SPAN>，请通过升级最新固件版本<SPAN>20250311</SPAN>解决。</LI> </OL> <UL> <LI>方式<SPAN>1</SPAN>：通过<SPAN>EWS</SPAN>升级固件</LI> </UL> <P>如果打印机可以连接互联网，在<SPAN>EWS</SPAN>中选择：系统➡管理➡打印机更新，点击“立即检查”，打印机会自动下载<SPAN>20250311</SPAN>版本固件并更新。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1742348146408.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118958iF2DD341B1B10416B/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1742348146408.png" alt="_0-1742348146408.png" /></span></P> <P>&nbsp;</P> <UL> <LI>方式<SPAN>2</SPAN>：通过<SPAN>USB</SPAN>升级固件</LI> </UL> <P>在惠普官方网站下载<SPAN>20250311</SPAN>版本固件<SPAN>,</SPAN>使用<SPAN>USB</SPAN>打印电缆连接打印机到电脑。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1742348146410.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/118957i73929A5447FCE658/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1742348146410.jpeg" alt="_1-1742348146410.jpeg" /></span></P> <P>如果问题依旧，建议联系当地线下维修中心具体检测打印机。</P> <P>给您带来不便，敬请谅解。</P> <P><SPAN>&nbsp;</SPAN></P> Wed, 19 Mar 2025 01:37:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1335447#M303828 双鱼座鲨鱼 2025-03-19T01:37:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1335483#M303841 <P>已经通过更新解决问题，谢谢</P> Wed, 19 Mar 2025 03:45:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1335483#M303841 itttttttttttttt 2025-03-19T03:45:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1335493#M303844 <P>感谢反馈</P> Wed, 19 Mar 2025 05:38:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1335493#M303844 双鱼座鲨鱼 2025-03-19T05:38:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1342837#M305703 <P>我也遇到相同的问题。我去官网下了固件了，进度条走到最后也没有显示成功也没有提示失败。也不懂是不是刷固件成功了。反正现在也还是ER 11的代码</P> Tue, 06 May 2025 09:54:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1342837#M305703 aGa 2025-05-06T09:54:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1342887#M305714 <P>您好</P> <P>请问打印机使用的是原装耗材吗？</P> <P>同时，请登录打印机网页，截图耗材信息，固件版本信息及事件日志，以便具体确认问题。<BR />请参考:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1746580456094.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121612i3973CCF22D2D8381/image-size/large?v=v2&amp;px=999" role="button" title="_0-1746580456094.png" alt="_0-1746580456094.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1746580473714.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121613iBD0AAC760F06A91C/image-size/large?v=v2&amp;px=999" role="button" title="_1-1746580473714.png" alt="_1-1746580473714.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1746580511416.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121614i018ABF789D0F6C10/image-size/large?v=v2&amp;px=999" role="button" title="_2-1746580511416.png" alt="_2-1746580511416.png" /></span></P> <P>&nbsp;</P> Wed, 07 May 2025 01:15:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1342887#M305714 双鱼座鲨鱼 2025-05-07T01:15:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1342925#M305727 <P>才买半年不到的设备。都是原装的</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000026277.jpg" style="width: 4080px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121628iCF78D3BC69B37B34/image-size/medium?v=v2&amp;px=400" role="button" title="1000026277.jpg" alt="1000026277.jpg" /></span></P><P> </P> Wed, 07 May 2025 02:30:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1342925#M305727 aGa 2025-05-07T02:30:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1342927#M305728 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000026274.jpg" style="width: 4080px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121629i38A7B77CE7560841/image-size/medium?v=v2&amp;px=400" role="button" title="1000026274.jpg" alt="1000026274.jpg" /></span></P><P> </P> Wed, 07 May 2025 02:33:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1342927#M305728 aGa 2025-05-07T02:33:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1342952#M305735 <P>感谢配合</P> <P>请问打印机使用的是原装硒鼓吗？</P> <P>谢谢</P> Wed, 07 May 2025 05:30:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m232dwc-an-zhuang-le20250209gu-jian-hou-ti-shier11/m-p/1342952#M305735 双鱼座鲨鱼 2025-05-07T05:30:13Z