https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1344088#M306007 <P>M232dw打印机经常脱机，电脑通过网络连接的打印机，经常打印机显示脱机无法打印，但有时候又能连接上打印机，另外一台M128fn没有这个问题，这台M232dw打印机的问题该怎么解决呢？</P> Thu, 15 May 2025 02:51:53 GMT 不可能三角 2025-05-15T02:51:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1344088#M306007 <P>M232dw打印机经常脱机，电脑通过网络连接的打印机，经常打印机显示脱机无法打印，但有时候又能连接上打印机，另外一台M128fn没有这个问题，这台M232dw打印机的问题该怎么解决呢？</P> Thu, 15 May 2025 02:51:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1344088#M306007 不可能三角 2025-05-15T02:51:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1344090#M306009 <P>您好</P> <P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</P> <P>具体要求如下：</P> <P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P> <P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P> <P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P> <P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P> <P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P> <P>谢谢</P> Thu, 15 May 2025 02:56:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1344090#M306009 双鱼座鲨鱼 2025-05-15T02:56:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1344095#M306011 <P>打印机使用的是有线网络，没有使用无线网络及蓝牙<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121902i997E6BEF2C301EC8/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121903iEFAFDEAB6F8E055E/image-size/large?v=v2&amp;px=999" role="button" title="2.jpg" alt="2.jpg" /></span></P> Thu, 15 May 2025 03:05:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1344095#M306011 不可能三角 2025-05-15T03:05:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1344125#M306026 <P>您好</P> <P>请参考附件中的方法，关闭打印机的ipv6功能后重新测试。</P> <P>注：打印机一定要连接在10m或100m网络中使用，谢谢。</P> Thu, 15 May 2025 06:22:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1344125#M306026 双鱼座鲨鱼 2025-05-15T06:22:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373781#M314651 <P>我们也出现了这个问题，并且按照给定的方式关闭了IPv6功能，但是还会有脱机的这个问题，并且使用距离没有超过100m</P> Tue, 30 Dec 2025 04:21:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373781#M314651 对方正在输入中_ 2025-12-30T04:21:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373787#M314654 <P>您好</P> <P>请打印配置页，发图片给我。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1767071067390.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130532i8CB33A980BB58A44/image-size/large?v=v2&amp;px=999" role="button" title="_0-1767071067390.png" alt="_0-1767071067390.png" /></span></P> <P>同时请截图打印机事件日志，发图片给我，以便确认问题，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1767071151151.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130533i1A321C12362E587D/image-size/large?v=v2&amp;px=999" role="button" title="_1-1767071151151.png" alt="_1-1767071151151.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 30 Dec 2025 05:06:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373787#M314654 双鱼座鲨鱼 2025-12-30T05:06:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373809#M314667 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130535i5E557402519E38FC/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130536i935E71FD53E1845D/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130537i563584B22643A2CE/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></P> Tue, 30 Dec 2025 06:11:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373809#M314667 对方正在输入中_ 2025-12-30T06:11:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373824#M314674 <P>您好</P> <P>感谢配合。</P> <P>请确认打印机脱机是是所有电脑上都显示脱机状态吗？</P> <P>同时，请在打印机脱机时，打印网络配置页，确认打印机网络状态是否正常。</P> <P>如下图所示，请检查打印机脱机时是否可以获取到 ip地址，子网掩码，网关...</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1767082703257.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130539iAACCDE42685CBDE5/image-size/large?v=v2&amp;px=999" role="button" title="_0-1767082703257.png" alt="_0-1767082703257.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 30 Dec 2025 08:24:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373824#M314674 双鱼座鲨鱼 2025-12-30T08:24:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373825#M314675 <P>可以获取到的，IP地址，子网掩码，网关已经在路由器设置静态地址</P> Tue, 30 Dec 2025 08:27:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373825#M314675 对方正在输入中_ 2025-12-30T08:27:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373829#M314678 <P>实际上我的232dw现在也没完全好，按上面要求关闭一些功能之后，脱机的频率从1天几次变成了几天1次，现在懒的折腾了。</P> Tue, 30 Dec 2025 08:38:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373829#M314678 不可能三角 2025-12-30T08:38:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373833#M314680 <P>我这个不行呀，这个是办公室用的，老是脱机我得忙死</P> Tue, 30 Dec 2025 08:43:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373833#M314680 对方正在输入中_ 2025-12-30T08:43:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373928#M314707 <P>现在是个别显示脱机，脱机时网络状态也是正常的，现在基本每天都会脱机一次，偶尔两次</P> Wed, 31 Dec 2025 03:58:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1373928#M314707 对方正在输入中_ 2025-12-31T03:58:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1374023#M314750 <P>您好</P> <P><SPAN>个别显示脱机 指的是有的电脑上打印机状态是脱机，有的电脑上打印机状态是就绪，对吗？</SPAN></P> <P><SPAN>麻烦具体描述遇到的问题，以便帮助到您，谢谢。</SPAN></P> Thu, 01 Jan 2026 13:07:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1374023#M314750 双鱼座鲨鱼 2026-01-01T13:07:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1374044#M314757 <P>对，现在就是个别主机显示脱机，其他主机显示就绪</P> Fri, 02 Jan 2026 01:55:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1374044#M314757 对方正在输入中_ 2026-01-02T01:55:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1374244#M314807 <P>您好</P> <P>请分别提供打印机状态正常和打印机状态脱机的电脑的ip地址，子网掩码，网关，以便确认问题，谢谢。</P> Sun, 04 Jan 2026 06:15:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M232dw-da-yin-ji-jing-chang-tuo-ji/m-p/1374244#M314807 双鱼座鲨鱼 2026-01-04T06:15:43Z