https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao-zhi-shi-ku/Windows-xi-tong-fen-xi-lan-ping-ri-zhi/ta-p/1343987 <DIV class="lia-message-template-content-zone"> <P><FONT size="4">当计算机出现蓝屏故障时，可通过分析蓝屏日志定位问题根源。</FONT></P> <P>&nbsp;</P> <P><FONT size="4"><STRONG>1：日志获取</STRONG></FONT></P> <P><FONT size="4">系统默认会将蓝屏日志存储于C:\Windows\Minidump目录。</FONT></P> <P><FONT size="4"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="蓝屏.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121867i0F25B634ABF56366/image-size/large?v=v2&amp;px=999" role="button" title="蓝屏.png" alt="蓝屏.png" /></span></FONT></P> <P>&nbsp;</P> <P><FONT size="4">若该目录为空，可通过以下操作开启日志记录功能：按下 Windows 键，搜索「查看高级系统设置」，点击「启动和故障恢复」下的「设置」选项，勾选「将事件写入系统日志」，选择「小内存转储」并保存设置等待故障复现，日志会自动写入。<STRONG><BR /></STRONG></FONT></P> <P>&nbsp;</P> <P><STRONG><FONT size="4">2：日志分析</FONT></STRONG></P> <P><FONT size="4">使用微软官方调试工具 WinDbg 进行日志分析，该工具可直接从 Microsoft Store 下载。</FONT></P> <P><FONT size="4"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="windbg.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121869iCDA01451878D0C8D/image-size/large?v=v2&amp;px=999" role="button" title="windbg.png" alt="windbg.png" /></span></FONT></P> <P>&nbsp;</P> <P><STRONG><FONT size="4">具体操作如下：</FONT></STRONG></P> <P><FONT size="4">安装完成后，将蓝屏日志文件拖放至 WinDbg窗口，待程序进度条加载完成</FONT></P> <P><FONT size="4">点击!analyze -v指令，等待分析进度完成。<BR /></FONT></P> <P><FONT size="4"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="蓝屏1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121872i3543E453F432203B/image-size/large?v=v2&amp;px=999" role="button" title="蓝屏1.png" alt="蓝屏1.png" /></span></FONT></P> <P>&nbsp;</P> <P><STRONG><SPAN>3</SPAN>：问题定位</STRONG></P> <P>分析结果中的MODULE_NAME字段会显示导致蓝屏的模块名称。</P> <P><STRONG><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="蓝屏2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121873i0B9B7DD084A13446/image-size/large?v=v2&amp;px=999" role="button" title="蓝屏2.png" alt="蓝屏2.png" /></span></STRONG></P> <P>&nbsp;</P> <P>例如，本次分析中发现Netwtw12模块存在问题，经检索确认该模块与无线网卡驱动相关。更新无线网卡驱动程序后，经长时间测试验证，蓝屏问题得到彻底解决。</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="蓝屏3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121874i1395D143D9B3ECD1/image-size/large?v=v2&amp;px=999" role="button" title="蓝屏3.png" alt="蓝屏3.png" /></span></P> <P><A href="https://learn.microsoft.com/zh-cn/windows-hardware/drivers/debugger/bug-check-code-reference2" target="_blank" rel="noopener">微软官网错误检查代码参考</A></P> <P><STRONG>WinDbg 等工具是分析蓝屏的“鱼”，而学会从数据中抽丝剥茧、深度思考、才是解决问题的“渔” 。 </STRONG></P> <P>&nbsp;</P> </DIV> Fri, 16 May 2025 01:32:02 GMT SongShuo 2025-05-16T01:32:02Z https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao-zhi-shi-ku/Windows-xi-tong-fen-xi-lan-ping-ri-zhi/ta-p/1343987 <DIV class="lia-message-template-content-zone"> <P><FONT size="4">当计算机出现蓝屏故障时，可通过分析蓝屏日志定位问题根源。</FONT></P> <P>&nbsp;</P> <P><FONT size="4"><STRONG>1：日志获取</STRONG></FONT></P> <P><FONT size="4">系统默认会将蓝屏日志存储于C:\Windows\Minidump目录。</FONT></P> <P><FONT size="4"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="蓝屏.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121867i0F25B634ABF56366/image-size/large?v=v2&amp;px=999" role="button" title="蓝屏.png" alt="蓝屏.png" /></span></FONT></P> <P>&nbsp;</P> <P><FONT size="4">若该目录为空，可通过以下操作开启日志记录功能：按下 Windows 键，搜索「查看高级系统设置」，点击「启动和故障恢复」下的「设置」选项，勾选「将事件写入系统日志」，选择「小内存转储」并保存设置等待故障复现，日志会自动写入。<STRONG><BR /></STRONG></FONT></P> <P>&nbsp;</P> <P><STRONG><FONT size="4">2：日志分析</FONT></STRONG></P> <P><FONT size="4">使用微软官方调试工具 WinDbg 进行日志分析，该工具可直接从 Microsoft Store 下载。</FONT></P> <P><FONT size="4"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="windbg.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121869iCDA01451878D0C8D/image-size/large?v=v2&amp;px=999" role="button" title="windbg.png" alt="windbg.png" /></span></FONT></P> <P>&nbsp;</P> <P><STRONG><FONT size="4">具体操作如下：</FONT></STRONG></P> <P><FONT size="4">安装完成后，将蓝屏日志文件拖放至 WinDbg窗口，待程序进度条加载完成</FONT></P> <P><FONT size="4">点击!analyze -v指令，等待分析进度完成。<BR /></FONT></P> <P><FONT size="4"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="蓝屏1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121872i3543E453F432203B/image-size/large?v=v2&amp;px=999" role="button" title="蓝屏1.png" alt="蓝屏1.png" /></span></FONT></P> <P>&nbsp;</P> <P><STRONG><SPAN>3</SPAN>：问题定位</STRONG></P> <P>分析结果中的MODULE_NAME字段会显示导致蓝屏的模块名称。</P> <P><STRONG><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="蓝屏2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121873i0B9B7DD084A13446/image-size/large?v=v2&amp;px=999" role="button" title="蓝屏2.png" alt="蓝屏2.png" /></span></STRONG></P> <P>&nbsp;</P> <P>例如，本次分析中发现Netwtw12模块存在问题，经检索确认该模块与无线网卡驱动相关。更新无线网卡驱动程序后，经长时间测试验证，蓝屏问题得到彻底解决。</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="蓝屏3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121874i1395D143D9B3ECD1/image-size/large?v=v2&amp;px=999" role="button" title="蓝屏3.png" alt="蓝屏3.png" /></span></P> <P><A href="https://learn.microsoft.com/zh-cn/windows-hardware/drivers/debugger/bug-check-code-reference2" target="_blank" rel="noopener">微软官网错误检查代码参考</A></P> <P><STRONG>WinDbg 等工具是分析蓝屏的“鱼”，而学会从数据中抽丝剥茧、深度思考、才是解决问题的“渔” 。 </STRONG></P> <P>&nbsp;</P> </DIV> Fri, 16 May 2025 01:32:02 GMT https://h30471.www3.hp.com/t5/bi-ji-ben-dian-nao-zhi-shi-ku/Windows-xi-tong-fen-xi-lan-ping-ri-zhi/ta-p/1343987 SongShuo 2025-05-16T01:32:02Z