https://h30471.www3.hp.com/t5/da-yin-ji-zhi-shi-ku/shi-yong-zhi-nan-M72625-amp-M72630-xin-ji-bao-cuoC3-1312cheng-xiang-zhuang-zhi-gu-zhang/ta-p/1378585 <DIV class="lia-message-template-content-zone"> <P>M72625&amp;M72630 <SPAN>新机报错</SPAN>C3-1312<SPAN>成像装置故障</SPAN></P> <P>&nbsp;</P> <P><STRONG>故障背景：</STRONG></P> <P>机器新机，在线指导操作，取掉ADF<SPAN>侧面扫描头锁的螺丝，取掉粉盒底部封条，取掉成像装置组件上的橘黄色卡扣，取掉成像鼓保护层，安装粉盒和成像装置组件后，机器开机报错</SPAN>C3-1312 <SPAN>成像装置故障。</SPAN></P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1771048015986.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132240i57E47C3B730B4B05/image-size/large?v=v2&amp;px=999" role="button" title="_0-1771048015986.png" alt="_0-1771048015986.png" /></span> <P>&nbsp;</P> <P>&nbsp;</P> <P><STRONG>故障原因：</STRONG></P> <P>此故障代码是机器检测显影仓内部的TC<SPAN>值异常。</SPAN></P> <P>&nbsp;</P> <P><STRONG>故障分析：</STRONG></P> <OL> <LI>检查粉盒底部出粉口封条，检查成像装置组件上的橘黄色卡扣和封条是否都取掉，确</LI> </OL> <P>保粉盒出粉口和显影仓的入粉口均无卡扣或封条遮挡。</P> <OL start="2"> <LI>检查成像装置组件侧面的小白轮是否被用户误取掉或掉落。</LI> <LI><SPAN>此小白轮连接显影仓内部的磁辊，并同时驱动显影仓内部的搅拌辊</SPAN>，机器运转时，磁</LI> </OL> <P>辊不转动，显影仓内部不动，<SPAN>TC传感器检测到的数值无变化，因此机器报错。</SPAN></P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1771048015999.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132238iDDAEC68F390E8029/image-size/large?v=v2&amp;px=999" role="button" title="_1-1771048015999.png" alt="_1-1771048015999.png" /></span> <P>&nbsp;</P> <P>&nbsp;</P> <P><STRONG>排查步骤：</STRONG></P> <OL> <LI>检查粉盒底部出粉口</LI> </OL> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1771048016026.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132239iE095769326999597/image-size/large?v=v2&amp;px=999" role="button" title="_2-1771048016026.png" alt="_2-1771048016026.png" /></span> <P>&nbsp;</P> <OL start="2"> <LI>检查成像装置组件上的橘黄色卡扣和封条是否都取掉</LI> </OL> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_3-1771048016035.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132241i4C6C3A3CA878A968/image-size/large?v=v2&amp;px=999" role="button" title="_3-1771048016035.png" alt="_3-1771048016035.png" /></span> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_4-1771048016050.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132242i0E4446597A3FCAA0/image-size/large?v=v2&amp;px=999" role="button" title="_4-1771048016050.png" alt="_4-1771048016050.png" /></span> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_5-1771048016121.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132243iB83B5E324AC2372C/image-size/large?v=v2&amp;px=999" role="button" title="_5-1771048016121.png" alt="_5-1771048016121.png" /></span> <P>&nbsp;</P> <OL start="3"> <LI>检查显影仓的入粉口</LI> </OL> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_6-1771048016140.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132245iC4FC4A4F749FA879/image-size/large?v=v2&amp;px=999" role="button" title="_6-1771048016140.png" alt="_6-1771048016140.png" /></span> <P>&nbsp;</P> <OL start="4"> <LI>检查成像装置组件侧面小白轮是否存在</LI> </OL> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_7-1771048016154.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132244iDCA23E0588A15ECD/image-size/large?v=v2&amp;px=999" role="button" title="_7-1771048016154.png" alt="_7-1771048016154.png" /></span> <P>&nbsp;</P> <OL start="5"> <LI>检查线束是否有松动和是否安装到位，检查线束插针是否歪斜</LI> </OL> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_8-1771048016185.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132246i797F61F9C093185B/image-size/large?v=v2&amp;px=999" role="button" title="_8-1771048016185.png" alt="_8-1771048016185.png" /></span> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_9-1771048016194.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132247i1BDDB4E3CBB94C07/image-size/large?v=v2&amp;px=999" role="button" title="_9-1771048016194.png" alt="_9-1771048016194.png" /></span> <P>&nbsp;</P> <OL start="6"> <LI>检查成像装置组件上的2<SPAN>颗螺丝是否拧紧</SPAN></LI> </OL> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_10-1771048016257.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132249i85B4FB4B9375BDFC/image-size/large?v=v2&amp;px=999" role="button" title="_10-1771048016257.png" alt="_10-1771048016257.png" /></span> <P>&nbsp;</P> <OL start="7"> <LI>重新安装成像装置组件和粉盒，水平轻轻摇晃后再装入</LI> </OL> <P>&nbsp;</P> <P><STRONG>故障案例：</STRONG></P> <P>用户在取橘黄色卡扣时，误将侧面小白轮取掉，安装回后，重启机器，机器正常。</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_11-1771048016277.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132248i0E572212F5F8EF7D/image-size/large?v=v2&amp;px=999" role="button" title="_11-1771048016277.png" alt="_11-1771048016277.png" /></span> <P>&nbsp;</P> </DIV> Sat, 14 Feb 2026 05:49:05 GMT 双鱼座鲨鱼 2026-02-14T05:49:05Z https://h30471.www3.hp.com/t5/da-yin-ji-zhi-shi-ku/shi-yong-zhi-nan-M72625-amp-M72630-xin-ji-bao-cuoC3-1312cheng-xiang-zhuang-zhi-gu-zhang/ta-p/1378585 <DIV class="lia-message-template-content-zone"> <P>M72625&amp;M72630 <SPAN>新机报错</SPAN>C3-1312<SPAN>成像装置故障</SPAN></P> <P>&nbsp;</P> <P><STRONG>故障背景：</STRONG></P> <P>机器新机，在线指导操作，取掉ADF<SPAN>侧面扫描头锁的螺丝，取掉粉盒底部封条，取掉成像装置组件上的橘黄色卡扣，取掉成像鼓保护层，安装粉盒和成像装置组件后，机器开机报错</SPAN>C3-1312 <SPAN>成像装置故障。</SPAN></P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1771048015986.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132240i57E47C3B730B4B05/image-size/large?v=v2&amp;px=999" role="button" title="_0-1771048015986.png" alt="_0-1771048015986.png" /></span> <P>&nbsp;</P> <P>&nbsp;</P> <P><STRONG>故障原因：</STRONG></P> <P>此故障代码是机器检测显影仓内部的TC<SPAN>值异常。</SPAN></P> <P>&nbsp;</P> <P><STRONG>故障分析：</STRONG></P> <OL> <LI>检查粉盒底部出粉口封条，检查成像装置组件上的橘黄色卡扣和封条是否都取掉，确</LI> </OL> <P>保粉盒出粉口和显影仓的入粉口均无卡扣或封条遮挡。</P> <OL start="2"> <LI>检查成像装置组件侧面的小白轮是否被用户误取掉或掉落。</LI> <LI><SPAN>此小白轮连接显影仓内部的磁辊，并同时驱动显影仓内部的搅拌辊</SPAN>，机器运转时，磁</LI> </OL> <P>辊不转动，显影仓内部不动，<SPAN>TC传感器检测到的数值无变化，因此机器报错。</SPAN></P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1771048015999.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132238iDDAEC68F390E8029/image-size/large?v=v2&amp;px=999" role="button" title="_1-1771048015999.png" alt="_1-1771048015999.png" /></span> <P>&nbsp;</P> <P>&nbsp;</P> <P><STRONG>排查步骤：</STRONG></P> <OL> <LI>检查粉盒底部出粉口</LI> </OL> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1771048016026.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132239iE095769326999597/image-size/large?v=v2&amp;px=999" role="button" title="_2-1771048016026.png" alt="_2-1771048016026.png" /></span> <P>&nbsp;</P> <OL start="2"> <LI>检查成像装置组件上的橘黄色卡扣和封条是否都取掉</LI> </OL> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_3-1771048016035.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132241i4C6C3A3CA878A968/image-size/large?v=v2&amp;px=999" role="button" title="_3-1771048016035.png" alt="_3-1771048016035.png" /></span> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_4-1771048016050.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132242i0E4446597A3FCAA0/image-size/large?v=v2&amp;px=999" role="button" title="_4-1771048016050.png" alt="_4-1771048016050.png" /></span> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_5-1771048016121.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132243iB83B5E324AC2372C/image-size/large?v=v2&amp;px=999" role="button" title="_5-1771048016121.png" alt="_5-1771048016121.png" /></span> <P>&nbsp;</P> <OL start="3"> <LI>检查显影仓的入粉口</LI> </OL> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_6-1771048016140.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132245iC4FC4A4F749FA879/image-size/large?v=v2&amp;px=999" role="button" title="_6-1771048016140.png" alt="_6-1771048016140.png" /></span> <P>&nbsp;</P> <OL start="4"> <LI>检查成像装置组件侧面小白轮是否存在</LI> </OL> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_7-1771048016154.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132244iDCA23E0588A15ECD/image-size/large?v=v2&amp;px=999" role="button" title="_7-1771048016154.png" alt="_7-1771048016154.png" /></span> <P>&nbsp;</P> <OL start="5"> <LI>检查线束是否有松动和是否安装到位，检查线束插针是否歪斜</LI> </OL> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_8-1771048016185.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132246i797F61F9C093185B/image-size/large?v=v2&amp;px=999" role="button" title="_8-1771048016185.png" alt="_8-1771048016185.png" /></span> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_9-1771048016194.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132247i1BDDB4E3CBB94C07/image-size/large?v=v2&amp;px=999" role="button" title="_9-1771048016194.png" alt="_9-1771048016194.png" /></span> <P>&nbsp;</P> <OL start="6"> <LI>检查成像装置组件上的2<SPAN>颗螺丝是否拧紧</SPAN></LI> </OL> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_10-1771048016257.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132249i85B4FB4B9375BDFC/image-size/large?v=v2&amp;px=999" role="button" title="_10-1771048016257.png" alt="_10-1771048016257.png" /></span> <P>&nbsp;</P> <OL start="7"> <LI>重新安装成像装置组件和粉盒，水平轻轻摇晃后再装入</LI> </OL> <P>&nbsp;</P> <P><STRONG>故障案例：</STRONG></P> <P>用户在取橘黄色卡扣时，误将侧面小白轮取掉，安装回后，重启机器，机器正常。</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_11-1771048016277.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/132248i0E572212F5F8EF7D/image-size/large?v=v2&amp;px=999" role="button" title="_11-1771048016277.png" alt="_11-1771048016277.png" /></span> <P>&nbsp;</P> </DIV> Sat, 14 Feb 2026 05:49:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-zhi-shi-ku/shi-yong-zhi-nan-M72625-amp-M72630-xin-ji-bao-cuoC3-1312cheng-xiang-zhuang-zhi-gu-zhang/ta-p/1378585 双鱼座鲨鱼 2026-02-14T05:49:05Z