https://h30471.www3.hp.com/t5/Archive-2020/guang-ying-jing-ling2-dian-chi-gu-bao/m-p/881098#M1650 <P>用户，您好~<BR /><BR />非常抱歉给您带来的不便，我这边会将您的问题升级给惠普相关部门的同事，请先通过论坛私信发送给我您的个人联系方式以及产品序列号信息。<BR /><BR />谢谢</P> Fri, 06 Jul 2018 05:04:35 GMT KongL 2018-07-06T05:04:35Z https://h30471.www3.hp.com/t5/Archive-2020/guang-ying-jing-ling2-dian-chi-gu-bao/m-p/881063#M1649 <P>昨天（2018.07.05）去新乡市惠普金牌售后清灰，发现电池严重鼓包现象。遂和售后说此问题，售后以过保为由拒绝免费更换电池。在惠普官网论坛搜索此问题发现了400多条的记录，并非个别现象。昨天打惠普售后电话说24小时回访，现在也没见电话。拆开后发现，电池鼓包现象非常严重，&nbsp;现在已经开始影响屏幕。顶着屏幕，键盘，触摸板均严重鼓起，这是一起非常严重的电池安全质量和缺陷。如果是正常的损耗，那我们没有意见，可是电池却严重鼓起了。</P><P>不知道&nbsp;你们是怎么为惠普的消费者考虑的，主板，cpu，内存如果损坏了，那只是产品本身。电池出现问题那是非常严重的事故。可能对惠普的消费者造成身体伤害，精神伤害。希望惠普不要向三星boom 7&nbsp;学习。只有为消费者考虑才能在中国这个最大的电子消费市场发展。</P><P>大家都顶起来，让惠普看到。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="电池鼓包问题搜索条目.jpg" style="width: 308px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29755i34052EF3B561D1B3/image-size/large?v=v2&amp;px=999" role="button" title="电池鼓包问题搜索条目.jpg" alt="电池鼓包问题搜索条目.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="鼓起非常大的包，三个" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29757iE02ADB57322C6C5E/image-size/large?v=v2&amp;px=999" role="button" title="P80705-094405.jpg" alt="鼓起非常大的包，三个" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">鼓起非常大的包，三个</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="三个包，不知道顶着主板没有。" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29758iE76A88539F7ECDCE/image-size/large?v=v2&amp;px=999" role="button" title="P80705-094411.jpg" alt="三个包，不知道顶着主板没有。" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">三个包，不知道顶着主板没有。</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="鼓起的高度很高。" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29756i935B5CD383CD9511/image-size/large?v=v2&amp;px=999" role="button" title="P80705-094414.jpg" alt="鼓起的高度很高。" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">鼓起的高度很高。</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="这个有电池的型号" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29759i7E61E5246A140DB4/image-size/large?v=v2&amp;px=999" role="button" title="P80705-100048.jpg" alt="这个有电池的型号" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">这个有电池的型号</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="P80705-100052.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29760iA540DE6E7B36FF65/image-size/large?v=v2&amp;px=999" role="button" title="P80705-100052.jpg" alt="P80705-100052.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="P80705-100056.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29761i94D3ACE5E48BF925/image-size/large?v=v2&amp;px=999" role="button" title="P80705-100056.jpg" alt="P80705-100056.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="P80705-100058.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29762i432C585DF431E5DC/image-size/large?v=v2&amp;px=999" role="button" title="P80705-100058.jpg" alt="P80705-100058.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="P80705-100103.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29763i36A61A75C77DA2EE/image-size/large?v=v2&amp;px=999" role="button" title="P80705-100103.jpg" alt="P80705-100103.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="P80705-100106.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29764iAC1FC4C7B14EFDB6/image-size/large?v=v2&amp;px=999" role="button" title="P80705-100106.jpg" alt="P80705-100106.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="P80705-100108.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29767i382B8207F2EF5E87/image-size/large?v=v2&amp;px=999" role="button" title="P80705-100108.jpg" alt="P80705-100108.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="换个角度" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29765i9EBC4D8BC32038DF/image-size/large?v=v2&amp;px=999" role="button" title="P80705-100113.jpg" alt="换个角度" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">换个角度</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="换个角度" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29766i3ED07D3505050CEA/image-size/large?v=v2&amp;px=999" role="button" title="P80705-100119.jpg" alt="换个角度" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">换个角度</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="键盘鼓起来了，幅度不小，盖着盖子已经顶住屏幕了。" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29768iF6A316C75E607939/image-size/large?v=v2&amp;px=999" role="button" title="P80705-132151.jpg" alt="键盘鼓起来了，幅度不小，盖着盖子已经顶住屏幕了。" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">键盘鼓起来了，幅度不小，盖着盖子已经顶住屏幕了。</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="P80705-132207.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29770iB93CF92EF978CB94/image-size/large?v=v2&amp;px=999" role="button" title="P80705-132207.jpg" alt="P80705-132207.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="这个是搜索结果400+" style="width: 308px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29769iAC21698E2EF27AFB/image-size/large?v=v2&amp;px=999" role="button" title="电池鼓包问题搜索条目.jpg" alt="这个是搜索结果400+" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">这个是搜索结果400+</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="看看这是各个搜索引擎的结果，绝不是个数。" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29774i822C0A887C9BF61D/image-size/large?v=v2&amp;px=999" role="button" title="暗影精灵2 笔记本 电池鼓包 - 国内版 Bing.jpg" alt="看看这是各个搜索引擎的结果，绝不是个数。" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">看看这是各个搜索引擎的结果，绝不是个数。</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="看看这是各个搜索引擎的结果，绝不是个数。" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29773i866ACD0562E9E01A/image-size/large?v=v2&amp;px=999" role="button" title="暗影精灵2笔记本 电池鼓包_百度搜索.jpg" alt="看看这是各个搜索引擎的结果，绝不是个数。" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">看看这是各个搜索引擎的结果，绝不是个数。</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="看看这是各个搜索引擎的结果，绝不是个数。" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29772i4F2B950639CF7B8B/image-size/large?v=v2&amp;px=999" role="button" title="光影精灵2 笔记本 电池鼓包 - 国内版 Bing.jpg" alt="看看这是各个搜索引擎的结果，绝不是个数。" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">看看这是各个搜索引擎的结果，绝不是个数。</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="看看这是各个搜索引擎的结果，绝不是个数。" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/29771iCBB8EA2C788F2271/image-size/large?v=v2&amp;px=999" role="button" title="光影精灵2笔记本 电池鼓包_百度搜索.jpg" alt="看看这是各个搜索引擎的结果，绝不是个数。" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">看看这是各个搜索引擎的结果，绝不是个数。</span></span></P> Fri, 06 Jul 2018 02:30:33 GMT https://h30471.www3.hp.com/t5/Archive-2020/guang-ying-jing-ling2-dian-chi-gu-bao/m-p/881063#M1649 独立韩秋 2018-07-06T02:30:33Z https://h30471.www3.hp.com/t5/Archive-2020/guang-ying-jing-ling2-dian-chi-gu-bao/m-p/881098#M1650 <P>用户，您好~<BR /><BR />非常抱歉给您带来的不便，我这边会将您的问题升级给惠普相关部门的同事，请先通过论坛私信发送给我您的个人联系方式以及产品序列号信息。<BR /><BR />谢谢</P> Fri, 06 Jul 2018 05:04:35 GMT https://h30471.www3.hp.com/t5/Archive-2020/guang-ying-jing-ling2-dian-chi-gu-bao/m-p/881098#M1650 KongL 2018-07-06T05:04:35Z https://h30471.www3.hp.com/t5/Archive-2020/guang-ying-jing-ling2-dian-chi-gu-bao/m-p/881125#M1651 <P>只要不是人为造成的，都可以去售后那边免费更换电池的。</P> Fri, 06 Jul 2018 08:36:20 GMT https://h30471.www3.hp.com/t5/Archive-2020/guang-ying-jing-ling2-dian-chi-gu-bao/m-p/881125#M1651 HUPH 2018-07-06T08:36:20Z https://h30471.www3.hp.com/t5/Archive-2020/guang-ying-jing-ling2-dian-chi-gu-bao/m-p/881577#M1652 我的光影精灵2也是这样，没法子免费换了吗，感觉并不是我个人原因啊<span class="lia-unicode-emoji" title=":流汗沮丧:">😓</span> <span class="lia-unicode-emoji" title=":流汗沮丧:">😓</span> Tue, 10 Jul 2018 02:36:01 GMT https://h30471.www3.hp.com/t5/Archive-2020/guang-ying-jing-ling2-dian-chi-gu-bao/m-p/881577#M1652 水波不兴 2018-07-10T02:36:01Z https://h30471.www3.hp.com/t5/Archive-2020/guang-ying-jing-ling2-dian-chi-gu-bao/m-p/881884#M1653 <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/114190">@水波不兴</a>&nbsp; 您好~</P> <P>&nbsp;</P> <P>需要您去维修中心，现场工程师会根据检测结果去判断，并给出解决方案的。</P> <P>&nbsp;</P> <P>维修中心联系电话和地址可以在下面的链接里查询：</P> <P><A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank">https://support.hp.com/cn-zh/document/c04570895</A></P> <P>&nbsp;</P> <P>谢谢</P> Wed, 11 Jul 2018 08:24:21 GMT https://h30471.www3.hp.com/t5/Archive-2020/guang-ying-jing-ling2-dian-chi-gu-bao/m-p/881884#M1653 KongL 2018-07-11T08:24:21Z https://h30471.www3.hp.com/t5/Archive-2020/guang-ying-jing-ling2-dian-chi-gu-bao/m-p/882403#M1654 <P>谢谢，已经免费更换电池，谢谢惠普的售后 。</P> Fri, 13 Jul 2018 13:13:27 GMT https://h30471.www3.hp.com/t5/Archive-2020/guang-ying-jing-ling2-dian-chi-gu-bao/m-p/882403#M1654 独立韩秋 2018-07-13T13:13:27Z