https://h30471.www3.hp.com/t5/Archive-2020/guan-yu-an-ying-jing-ling2PLUS-dian-chi-gu-zhang/m-p/891262#M1859 <P>暗影精灵2PLUS买了不到两年发现了电池出现了膨胀，在微信惠普服务问客服之后跟我说电池已经过保，更换需要付费，然后我说算了，准备拆了之后不用电池了，找人拆电池的时候别人说这个是电池的问题，正常的电池就算寿命到了之后也不会膨胀，然后我上网一查，发现同一型号的电脑好多人都出现了电池膨胀的这种问题，我当时就非常气愤，惠普客服并没有把事实告诉我，只是强调了过保过保，把顾客当了傻子，后来我去找客服层层逼问才要给我往上提交，第二天才打了电话要给我更换电池，让我断然拒绝了，说我先不说有问题召回电脑这种事情了，把顾客当傻子，隐瞒真相，只强调过保，这个就是电脑本身出了问题客服的服务态度吗？我要求道歉，并且免费更换电池。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="$EYJVY9H9~Y}{Y_1G{S5]6O.jpg" style="width: 451px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/31211i18498A55517AC49D/image-size/large?v=v2&amp;px=999" role="button" title="$EYJVY9H9~Y&amp;#125;{Y_1G{S5]6O.jpg" alt="$EYJVY9H9~Y&amp;#125;{Y_1G{S5]6O.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HDE$9O%Z}F%]~`9$NS`IORF.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/31213i3CB87069B2560266/image-size/large?v=v2&amp;px=999" role="button" title="HDE$9O%Z&amp;#125;F%]~`9$NS`IORF.png" alt="HDE$9O%Z&amp;#125;F%]~`9$NS`IORF.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="UZ2(_08A(ZY_{$Z(A(DTIVV.png" style="width: 451px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/31214iA95D2CBF2ACA14F9/image-size/large?v=v2&amp;px=999" role="button" title="UZ2(_08A(ZY_{$Z(A(DTIVV.png" alt="UZ2(_08A(ZY_{$Z(A(DTIVV.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="V1E2VBW${RJ3NIZAO~WGQ(3.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/31212iB3AFE4C819D079FB/image-size/large?v=v2&amp;px=999" role="button" title="V1E2VBW${RJ3NIZAO~WGQ(3.png" alt="V1E2VBW${RJ3NIZAO~WGQ(3.png" /></span></P> Mon, 10 Sep 2018 04:34:33 GMT 红白 2018-09-10T04:34:33Z https://h30471.www3.hp.com/t5/Archive-2020/guan-yu-an-ying-jing-ling2PLUS-dian-chi-gu-zhang/m-p/891262#M1859 <P>暗影精灵2PLUS买了不到两年发现了电池出现了膨胀，在微信惠普服务问客服之后跟我说电池已经过保，更换需要付费，然后我说算了，准备拆了之后不用电池了，找人拆电池的时候别人说这个是电池的问题，正常的电池就算寿命到了之后也不会膨胀，然后我上网一查，发现同一型号的电脑好多人都出现了电池膨胀的这种问题，我当时就非常气愤，惠普客服并没有把事实告诉我，只是强调了过保过保，把顾客当了傻子，后来我去找客服层层逼问才要给我往上提交，第二天才打了电话要给我更换电池，让我断然拒绝了，说我先不说有问题召回电脑这种事情了，把顾客当傻子，隐瞒真相，只强调过保，这个就是电脑本身出了问题客服的服务态度吗？我要求道歉，并且免费更换电池。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="$EYJVY9H9~Y}{Y_1G{S5]6O.jpg" style="width: 451px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/31211i18498A55517AC49D/image-size/large?v=v2&amp;px=999" role="button" title="$EYJVY9H9~Y&amp;#125;{Y_1G{S5]6O.jpg" alt="$EYJVY9H9~Y&amp;#125;{Y_1G{S5]6O.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HDE$9O%Z}F%]~`9$NS`IORF.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/31213i3CB87069B2560266/image-size/large?v=v2&amp;px=999" role="button" title="HDE$9O%Z&amp;#125;F%]~`9$NS`IORF.png" alt="HDE$9O%Z&amp;#125;F%]~`9$NS`IORF.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="UZ2(_08A(ZY_{$Z(A(DTIVV.png" style="width: 451px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/31214iA95D2CBF2ACA14F9/image-size/large?v=v2&amp;px=999" role="button" title="UZ2(_08A(ZY_{$Z(A(DTIVV.png" alt="UZ2(_08A(ZY_{$Z(A(DTIVV.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="V1E2VBW${RJ3NIZAO~WGQ(3.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/31212iB3AFE4C819D079FB/image-size/large?v=v2&amp;px=999" role="button" title="V1E2VBW${RJ3NIZAO~WGQ(3.png" alt="V1E2VBW${RJ3NIZAO~WGQ(3.png" /></span></P> Mon, 10 Sep 2018 04:34:33 GMT https://h30471.www3.hp.com/t5/Archive-2020/guan-yu-an-ying-jing-ling2PLUS-dian-chi-gu-zhang/m-p/891262#M1859 红白 2018-09-10T04:34:33Z https://h30471.www3.hp.com/t5/Archive-2020/guan-yu-an-ying-jing-ling2PLUS-dian-chi-gu-zhang/m-p/891264#M1860 <P>用户，您好~<BR /><BR />非常抱歉给您带来的不便，我们会将您的问题升级给惠普相关部门的同事，请先通过论坛私信发送给我您的个人联系方式以及产品序列号信息。<BR /><BR />谢谢</P> Mon, 10 Sep 2018 04:53:46 GMT https://h30471.www3.hp.com/t5/Archive-2020/guan-yu-an-ying-jing-ling2PLUS-dian-chi-gu-zhang/m-p/891264#M1860 KongL 2018-09-10T04:53:46Z https://h30471.www3.hp.com/t5/Archive-2020/guan-yu-an-ying-jing-ling2PLUS-dian-chi-gu-zhang/m-p/891265#M1861 <P>已发</P> Mon, 10 Sep 2018 05:02:38 GMT https://h30471.www3.hp.com/t5/Archive-2020/guan-yu-an-ying-jing-ling2PLUS-dian-chi-gu-zhang/m-p/891265#M1861 红白 2018-09-10T05:02:38Z