https://h30471.www3.hp.com/t5/Archive-2020/tou-su-hui-pu-an-ying-jing-ling2pro-dian-chi-gu-bao-wen-ti/m-p/929938#M3048 <P>我也出现了相关问题，老哥可以联系一下吗</P> Sat, 29 Jun 2019 10:50:18 GMT 暗影精灵2电池鼓包 2019-06-29T10:50:18Z https://h30471.www3.hp.com/t5/Archive-2020/tou-su-hui-pu-an-ying-jing-ling2pro-dian-chi-gu-bao-wen-ti/m-p/929859#M3046 <P>&nbsp; 17年暑假买的电脑，惠普暗影精灵二代pro，目前电脑在保，电池出保。上个月发现触摸板处严重隆起（其实早就有发现，只是当时比较轻微，感觉不影响使用就没有管），我没有意识到这是电池鼓包引起的。然后今天，我终于抽出时间，给当地授权维修点打了个电话，我就说我触摸板那里鼓起来了，<FONT size="3"><STRONG>维修点人员没听完就说肯定电池问题</STRONG></FONT>，让我带过去检查。维修工拆开，果然，电池已经肿得不行了。但是因为电池只保一年，所以要换就必须给钱。</P><P>&nbsp; 我这边电池报价450，我没换。</P><P>&nbsp; 然后我联系微信公众号的惠普服务的客服，客服就说电池已经过了保质期，原则上不能免费更换。而且坚持电池没有质量问题，鼓包是因为用户个人使用的问题。</P><P>&nbsp; 然后我百度了一下，这才发现电池鼓包并非个案。去年就有相关报道，这是<FONT size="3"><STRONG>因为惠普的BIOS的漏洞导致的</STRONG></FONT>。</P><P>&nbsp;</P><P>&nbsp;</P><P><STRONG><FONT size="3">&nbsp; &nbsp;在此，我要求惠普官方给我一个明确的答复，要求给我免费更换电池</FONT>。</STRONG></P><P>&nbsp; &nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37391i4C8612BD56DC88AE/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37392i5F9DFF0AA4815B0C/image-size/large?v=v2&amp;px=999" role="button" title="4.png" alt="4.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37389i0AAE7EB3494E52AA/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37388i3CF0DFF11AD721F0/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37390i06BA5F8655BDEED8/image-size/large?v=v2&amp;px=999" role="button" title="5.png" alt="5.png" /></span></P> Fri, 28 Jun 2019 11:51:46 GMT https://h30471.www3.hp.com/t5/Archive-2020/tou-su-hui-pu-an-ying-jing-ling2pro-dian-chi-gu-bao-wen-ti/m-p/929859#M3046 暗影2电池鼓包 2019-06-28T11:51:46Z https://h30471.www3.hp.com/t5/Archive-2020/tou-su-hui-pu-an-ying-jing-ling2pro-dian-chi-gu-bao-wen-ti/m-p/929862#M3047 目前我已经贴吧发帖，黑猫平台投诉，各种渠道都投诉了一遍，静待官方回复。 Fri, 28 Jun 2019 12:10:54 GMT https://h30471.www3.hp.com/t5/Archive-2020/tou-su-hui-pu-an-ying-jing-ling2pro-dian-chi-gu-bao-wen-ti/m-p/929862#M3047 暗影2电池鼓包 2019-06-28T12:10:54Z https://h30471.www3.hp.com/t5/Archive-2020/tou-su-hui-pu-an-ying-jing-ling2pro-dian-chi-gu-bao-wen-ti/m-p/929938#M3048 <P>我也出现了相关问题，老哥可以联系一下吗</P> Sat, 29 Jun 2019 10:50:18 GMT https://h30471.www3.hp.com/t5/Archive-2020/tou-su-hui-pu-an-ying-jing-ling2pro-dian-chi-gu-bao-wen-ti/m-p/929938#M3048 暗影精灵2电池鼓包 2019-06-29T10:50:18Z https://h30471.www3.hp.com/t5/Archive-2020/tou-su-hui-pu-an-ying-jing-ling2pro-dian-chi-gu-bao-wen-ti/m-p/930112#M3049 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/125588">@暗影2电池鼓包</a>&nbsp; 已写:<BR />目前我已经贴吧发帖，黑猫平台投诉，各种渠道都投诉了一遍，静待官方回复。<HR /></BLOCKQUOTE> <P>用户，您好~<BR /><BR />非常抱歉给您带来的不便，我们会将您的问题升级给惠普相关部门的同事，请先通过社区私信发送给我您的个人联系方式以及产品序列号信息。<BR /><BR />谢谢</P> Mon, 01 Jul 2019 02:58:06 GMT https://h30471.www3.hp.com/t5/Archive-2020/tou-su-hui-pu-an-ying-jing-ling2pro-dian-chi-gu-bao-wen-ti/m-p/930112#M3049 KongL 2019-07-01T02:58:06Z