https://h30471.www3.hp.com/t5/Archive-2020/an-ying-jing-ling4zhu-ban-wen-ti-tuo-le-yi-nian-huan-lai-de-que-shi-fan-xin-zhu-ban-hui-pu-shou-hou-zhe-me-mei-yong-jian-yi-hui-pu-zao-ri-tui-chu-zhong-guo-shi-chang-bu-yao-zai-zhong-guo-shi-chang-xi-nong-xiao-fei-zhe/m-p/935153#M3105 <P>上微信公众号找惠普服务跟客服反映一下你遇到的问题。</P> Wed, 07 Aug 2019 08:21:21 GMT HUPH 2019-08-07T08:21:21Z https://h30471.www3.hp.com/t5/Archive-2020/an-ying-jing-ling4zhu-ban-wen-ti-tuo-le-yi-nian-huan-lai-de-que-shi-fan-xin-zhu-ban-hui-pu-shou-hou-zhe-me-mei-yong-jian-yi-hui-pu-zao-ri-tui-chu-zhong-guo-shi-chang-bu-yao-zai-zhong-guo-shi-chang-xi-nong-xiao-fei-zhe/m-p/935003#M3103 <P><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;换的主板是翻新主板，存在无法预知的隐患，hp客服对此反馈敷衍，希望能够维权，下面描述事情的整个经过。2018年8月3日因工作需要购入暗影精灵4笔记本电脑一台，在用了还不到一个月，笔记本出现南桥高达112度过热自动断电故障，经官方售后检测显示主板有问题需要更换，由于某些原因与售后协商之后来换，期间我怀疑换的主板会不会是全新的，多次向hp官方求证，hp表示换的主板确保全新。同年11月，实习结束后，我再次联系了同一家售后，售后以故障不存在拒绝维修，很明显环境温度的影响，同年12月，电脑相继出现了电池软化和散热风扇异响，2019年6月，电脑出现去年夏天相同的故障，同年7月13日，送售后表示换的主板确保全新未拆封，自己拆机发现主板有明显的翻新痕迹，BIOS显示启用日期18年9月18日，显存颗粒甚至脏到擦不干净，此时hp客服表示换的主板只确保性能一样，不确保全新。</SPAN></P><P>&nbsp;</P><P><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; 已经不知道联系过你们这群所谓的客服多少次了，哪次能解决问题？？连对于国家12315的投诉都能忽悠，捏造事实，为什么还能在中国市场存活。</SPAN></P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="显存颗粒.PNG" style="width: 337px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/38233i0DF7FD04E0AD647C/image-size/large?v=v2&amp;px=999" role="button" title="显存颗粒.PNG" alt="显存颗粒.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ截图20190806205218.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/38234i1950DA7DA8F44757/image-size/large?v=v2&amp;px=999" role="button" title="QQ截图20190806205218.png" alt="QQ截图20190806205218.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ截图20190806205320.png" style="width: 452px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/38235iDE9D737E74B66BCD/image-size/large?v=v2&amp;px=999" role="button" title="QQ截图20190806205320.png" alt="QQ截图20190806205320.png" /></span></SPAN></P><P><SPAN>&nbsp; &nbsp; &nbsp;客服之间真的是友爱，碰到投诉我不提交，你也不提交，消费者想投诉都没门，一个这么大的企业连一个投诉的通道都没有，这么玩弄消费者，迟早你们要遭报应。</SPAN></P> Tue, 06 Aug 2019 12:54:22 GMT https://h30471.www3.hp.com/t5/Archive-2020/an-ying-jing-ling4zhu-ban-wen-ti-tuo-le-yi-nian-huan-lai-de-que-shi-fan-xin-zhu-ban-hui-pu-shou-hou-zhe-me-mei-yong-jian-yi-hui-pu-zao-ri-tui-chu-zhong-guo-shi-chang-bu-yao-zai-zhong-guo-shi-chang-xi-nong-xiao-fei-zhe/m-p/935003#M3103 知道了 2019-08-06T12:54:22Z https://h30471.www3.hp.com/t5/Archive-2020/an-ying-jing-ling4zhu-ban-wen-ti-tuo-le-yi-nian-huan-lai-de-que-shi-fan-xin-zhu-ban-hui-pu-shou-hou-zhe-me-mei-yong-jian-yi-hui-pu-zao-ri-tui-chu-zhong-guo-shi-chang-bu-yao-zai-zhong-guo-shi-chang-xi-nong-xiao-fei-zhe/m-p/935058#M3104 <P>用户，您好~<BR /><BR />非常抱歉给您带来的不便，我们会将您的问题升级给惠普相关部门的同事，请先通过社区私信发送给我您的个人联系方式以及产品序列号信息。<BR /><BR />谢谢</P> Wed, 07 Aug 2019 01:54:38 GMT https://h30471.www3.hp.com/t5/Archive-2020/an-ying-jing-ling4zhu-ban-wen-ti-tuo-le-yi-nian-huan-lai-de-que-shi-fan-xin-zhu-ban-hui-pu-shou-hou-zhe-me-mei-yong-jian-yi-hui-pu-zao-ri-tui-chu-zhong-guo-shi-chang-bu-yao-zai-zhong-guo-shi-chang-xi-nong-xiao-fei-zhe/m-p/935058#M3104 KongL 2019-08-07T01:54:38Z https://h30471.www3.hp.com/t5/Archive-2020/an-ying-jing-ling4zhu-ban-wen-ti-tuo-le-yi-nian-huan-lai-de-que-shi-fan-xin-zhu-ban-hui-pu-shou-hou-zhe-me-mei-yong-jian-yi-hui-pu-zao-ri-tui-chu-zhong-guo-shi-chang-bu-yao-zai-zhong-guo-shi-chang-xi-nong-xiao-fei-zhe/m-p/935153#M3105 <P>上微信公众号找惠普服务跟客服反映一下你遇到的问题。</P> Wed, 07 Aug 2019 08:21:21 GMT https://h30471.www3.hp.com/t5/Archive-2020/an-ying-jing-ling4zhu-ban-wen-ti-tuo-le-yi-nian-huan-lai-de-que-shi-fan-xin-zhu-ban-hui-pu-shou-hou-zhe-me-mei-yong-jian-yi-hui-pu-zao-ri-tui-chu-zhong-guo-shi-chang-bu-yao-zai-zhong-guo-shi-chang-xi-nong-xiao-fei-zhe/m-p/935153#M3105 HUPH 2019-08-07T08:21:21Z