https://h30471.www3.hp.com/t5/tai-shi-dian-nao/an-ying-jing-ling4Pro-hei-ping/m-p/948498#M61132 新买了一天的机器，打游戏没几分钟就会黑屏，显示器无连接，严重影响体验，按照官网的说法安装BIOS没有用，请问如何解决 Fri, 15 Nov 2019 23:32:20 GMT Wu-Ming 2019-11-15T23:32:20Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/an-ying-jing-ling4Pro-hei-ping/m-p/948498#M61132 新买了一天的机器，打游戏没几分钟就会黑屏，显示器无连接，严重影响体验，按照官网的说法安装BIOS没有用，请问如何解决 Fri, 15 Nov 2019 23:32:20 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/an-ying-jing-ling4Pro-hei-ping/m-p/948498#M61132 Wu-Ming 2019-11-15T23:32:20Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/an-ying-jing-ling4Pro-hei-ping/m-p/948536#M61134 <P>开机按F2<BR />看到这样的画面</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="c05344835" style="width: 522px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/36489iDE220A0A40DF076D/image-size/large?v=v2&amp;px=999" role="button" title="c05344835" alt="c05344835" /></span><BR />如果是这样，要重新安装诊断功能</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="c05861684" style="width: 500px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/36490iDDF03F32524DCDC2/image-size/large?v=v2&amp;px=999" role="button" title="c05861684" alt="c05861684" /></span></P><P><A href="http://h30318.www3.hp.com/pub/softpaq/sp99001-99500/sp99102.exe" target="_blank">http://h30318.www3.hp.com/pub/softpaq/sp99001-99500/sp99102.exe</A></P><P>&nbsp;</P><P>选系统测试，全面测试，循环到出错为止，至少运行几小时才能比较准确排除硬件故障。<BR />如果自动停止，出现故障代码（4组，共24位），或自动关机、重启等，都说明机器有故障，不稳定。<BR /><BR />详细关于UEFI诊断介绍看这里<BR /><A href="http://support.hp.com/document/c03572134" target="_blank" rel="noopener">http://support.hp.com/document/c03572134</A></P><P>&nbsp;</P><P>&nbsp;</P><P>要么直接联系卖家，是硬件问题的话</P> Sat, 16 Nov 2019 05:29:01 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/an-ying-jing-ling4Pro-hei-ping/m-p/948536#M61134 y2kim 2019-11-16T05:29:01Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/an-ying-jing-ling4Pro-hei-ping/m-p/948552#M61135 <P>联系微信服务号《惠普服务》人工咨询</P> <P>或者</P> <P>拨打客服电话咨询</P> Thu, 18 Jun 2020 06:45:27 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/an-ying-jing-ling4Pro-hei-ping/m-p/948552#M61135 548851818 2020-06-18T06:45:27Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/an-ying-jing-ling4Pro-hei-ping/m-p/948678#M61143 <P>最近在苏宁实体店从厂家买了一台暗影精灵4pro，一万六的价位，875-187rcn，gtx2080的显卡。但是一送来，打游戏的时候会黑屏，送到检修点说是机器有问题，然后要换一台。<BR />但是我发现网上很多这种机器黑屏的问题，而且官方都没有这个类型机器的货了，是否是机器有问题停产了，这种情况下，应该如何向厂家索赔</P> Sun, 17 Nov 2019 13:10:10 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/an-ying-jing-ling4Pro-hei-ping/m-p/948678#M61143 Wu-Ming 2019-11-17T13:10:10Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/an-ying-jing-ling4Pro-hei-ping/m-p/948906#M61160 去售后维修中心全面检测下，看到底是哪方面的问题。 Mon, 18 Nov 2019 08:41:58 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/an-ying-jing-ling4Pro-hei-ping/m-p/948906#M61160 HUPH 2019-11-18T08:41:58Z