https://h30471.www3.hp.com/t5/tai-shi-dian-nao/dian-nao-zong-shi-ka-ping-si-ji/m-p/1062524#M67007 <P>您好</P><P>要是重装完系统之后正常过一段时间，也有可能是第三方软件造成的，建议系统下可以尝试禁用掉一些不需要的启动项，尽量不要去安装一些第三方的管家类软件，要是还是经常会出现死机的情况。可以联系微信在线工程师进行报修，让工程师上门帮您检查一下看看。</P> Mon, 14 Dec 2020 01:55:40 GMT Hou-YJ 2020-12-14T01:55:40Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/dian-nao-zong-shi-ka-ping-si-ji/m-p/1062329#M67001 <P>从去年9月底购入此电脑，时常出现卡屏死机的情况，期间也升级过BIOS 显卡驱动等，但是效果不太明显。</P><P>然后今年9月实在忍无可忍，将系统重新安装后感觉恢复正常了。但是好景不长，12月11日一天就卡屏了10多次，只能强制重启电脑。卡屏前有时是在看视频，有时刚刚进入桌面就卡死了，耳机里会传出电流声。</P><P>心想还好我重装系统时做了备份，结果恢复备份后，还是会出现该问题。请问还有救吗？</P><P>实在不行我就去找线下客服了。</P><DIV><DIV><DIV><DIV><DIV><DIV><DIV><DIV><DIV><DIV><SPAN class="modalMiddlePanelNickName ng-scope">一般规格</SPAN></DIV><DIV><!-- ngIf: deviceSpecCtrl.deviceSpec.Specifications.OperatingSystem --><DIV><DIV><SPAN class="ng-scope">操作系统</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">Windows 10 家庭中文版 64 位</SPAN></DIV></DIV><!-- end ngIf: deviceSpecCtrl.deviceSpec.Specifications.OperatingSystem --><!-- ngIf: deviceSpecCtrl.deviceSpec.Specifications.OperatingSystem --><HR /><!-- end ngIf: deviceSpecCtrl.deviceSpec.Specifications.OperatingSystem --><!-- ngIf: deviceSpecCtrl.deviceSpec.Specifications.Microprocessor --><!-- ngIf: deviceSpecCtrl.deviceSpec.Specifications.Microprocessor --><!-- ngIf: deviceSpecCtrl.deviceSpec.Specifications.SystemMemory --><DIV><DIV><SPAN class="ng-scope">系统内存</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">8 GB</SPAN></DIV></DIV><!-- end ngIf: deviceSpecCtrl.deviceSpec.Specifications.SystemMemory --><!-- ngIf: deviceSpecCtrl.deviceSpec.Specifications.SystemMemory --><HR /><!-- end ngIf: deviceSpecCtrl.deviceSpec.Specifications.SystemMemory --><!-- ngRepeat: slot in deviceSpecCtrl.deviceSpec.Specifications.MemorySlots --><DIV><!-- ngIf: slot.Hardware --><DIV><SPAN class="ng-scope ng-binding">内存插槽 1</SPAN></DIV><!-- end ngIf: slot.Hardware --><!-- ngIf: slot.Hardware --><DIV><SPAN class="ng-scope ng-binding">8GB SK Hynix 2666MHz</SPAN></DIV><!-- end ngIf: slot.Hardware --></DIV><!-- end ngRepeat: slot in deviceSpecCtrl.deviceSpec.Specifications.MemorySlots --><!-- ngIf: deviceSpecCtrl.deviceSpec.Specifications.MemorySlots --><HR /><!-- end ngIf: deviceSpecCtrl.deviceSpec.Specifications.MemorySlots --><!-- ngIf: deviceSpecCtrl.deviceSpec.Specifications.SystemBoard --><DIV><DIV><SPAN class="ng-scope">主板</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">8653 A (SMVB)</SPAN></DIV></DIV><!-- end ngIf: deviceSpecCtrl.deviceSpec.Specifications.SystemBoard --><!-- ngIf: deviceSpecCtrl.deviceSpec.Specifications.SystemBoard --><HR /><!-- end ngIf: deviceSpecCtrl.deviceSpec.Specifications.SystemBoard --><!-- ngIf: deviceSpecCtrl.deviceSpec.Specifications.SystemBIOS --><DIV><DIV><SPAN class="ng-scope">系统 BIOS</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">F.20</SPAN></DIV></DIV><!-- end ngIf: deviceSpecCtrl.deviceSpec.Specifications.SystemBIOS --><!-- ngIf: deviceSpecCtrl.deviceSpec.Specifications.SystemBIOS --><HR /><!-- end ngIf: deviceSpecCtrl.deviceSpec.Specifications.SystemBIOS --><!-- VIDEO SPECS SECTION --><DIV><SPAN class="modalMiddlePanelNickName ng-scope">视频</SPAN></DIV><!-- ngRepeat: device in deviceSpecCtrl.deviceSpec.Specifications.GraphicsDevices --><DIV><!-- ngIf: device.Device --><DIV><DIV><SPAN class="ng-binding">图形设备 1</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">NVIDIA GeForce GTX 1650</SPAN></DIV></DIV><!-- end ngIf: device.Device --><!-- ngIf: device.Device --><HR /><!-- end ngIf: device.Device --><!-- ngIf: device.CurrentResolution --><DIV><DIV><SPAN class="ng-scope">当前分辨率</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">1920 x 1080</SPAN></DIV></DIV><!-- end ngIf: device.CurrentResolution --><!-- ngIf: device.CurrentResolution --><HR /><!-- end ngIf: device.CurrentResolution --><!-- ngIf: device.RefreshRate --><DIV><DIV><SPAN class="ng-scope">刷新率</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">60</SPAN> <SPAN class="ng-scope">Hz</SPAN></DIV></DIV><!-- end ngIf: device.RefreshRate --><!-- ngIf: device.RefreshRate --><HR /><!-- end ngIf: device.RefreshRate --><!-- ngIf: device.Version --><DIV><DIV><SPAN class="ng-scope">版本</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">26.21.14.4280 (3/23/2020)</SPAN></DIV></DIV><!-- end ngIf: device.Version --><!-- ngIf: device.Version --><HR /><!-- end ngIf: device.Version --><!-- HPSA90-4873 REMOVED AERO STATUS &amp;lt;div class=&amp;quot;modalMiddlePanelDetailsDivContent&amp;quot; ng-if=&amp;quot;deviceSpecCtrl.deviceSpec.Specifications.AeroStatus !== undefined&amp;quot;&amp;gt; &amp;lt;div class=&amp;quot;modalMiddlePanelDetailsLeft &amp;quot; tabindex=&amp;quot;-1&amp;quot; id=&amp;quot;UWP_GraphicsDevices_AeroStatus&amp;quot;&amp;gt; &amp;lt;span translate&amp;gt;Specifications_Areo_Status_Label&amp;lt;/span&amp;gt; &amp;lt;/div&amp;gt; &amp;lt;div class=&amp;quot;modalMiddlePanelDetailsRight &amp;quot; title=&amp;quot;{{ deviceSpecCtrl.deviceSpec.Specifications.AeroStatus == true ? 'GLB_Enabled' : 'GLB_Disabled' | translate }}&amp;quot; &amp;gt; &amp;lt;span translate&amp;gt;{{ deviceSpecCtrl.deviceSpec.Specifications.AeroStatus == true ? 'GLB_Enabled' : 'GLB_Disabled' | translate }}&amp;lt;/span&amp;gt; &amp;lt;/div&amp;gt; &amp;lt;/div&amp;gt; &amp;lt;hr ng-if=&amp;quot;deviceSpecCtrl.deviceSpec.Specifications.AeroStatus !== undefined&amp;quot;&amp;gt; --></DIV><!-- end ngRepeat: device in deviceSpecCtrl.deviceSpec.Specifications.GraphicsDevices --><!-- AUDIO SPECS SECTION --><DIV><SPAN class="modalMiddlePanelNickName ng-scope">音频</SPAN></DIV><!-- ngRepeat: device in deviceSpecCtrl.deviceSpec.Specifications.AudioDevices --><DIV><!-- ngIf: device.Device --><DIV><DIV><SPAN class="ng-scope ng-binding">设备 1</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">Realtek High Definition Audio</SPAN></DIV></DIV><!-- end ngIf: device.Device --><!-- ngIf: device.Device --><HR /><!-- end ngIf: device.Device --><!-- ngIf: device.Device --><DIV><DIV><SPAN class="ng-scope">状态</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">已启用</SPAN></DIV></DIV><!-- end ngIf: device.Device --><!-- ngIf: device.Device --><HR /><!-- end ngIf: device.Device --><!-- ngIf: device.Driver --><!-- ngIf: device.Driver --><!-- ngIf: device.Version --><!-- ngIf: device.Version --></DIV><!-- end ngRepeat: device in deviceSpecCtrl.deviceSpec.Specifications.AudioDevices --><DIV><!-- ngIf: device.Device --><DIV><DIV><SPAN class="ng-scope ng-binding">设备 2</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">NVIDIA High Definition Audio</SPAN></DIV></DIV><!-- end ngIf: device.Device --><!-- ngIf: device.Device --><HR /><!-- end ngIf: device.Device --><!-- ngIf: device.Device --><DIV><DIV><SPAN class="ng-scope">状态</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">已启用</SPAN></DIV></DIV><!-- end ngIf: device.Device --><!-- ngIf: device.Device --><HR /><!-- end ngIf: device.Device --><!-- ngIf: device.Driver --><DIV><DIV><SPAN class="ng-scope">驱动程序</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">nvhda64v.sys</SPAN></DIV></DIV><!-- end ngIf: device.Driver --><!-- ngIf: device.Driver --><HR /><!-- end ngIf: device.Driver --><!-- ngIf: device.Version --><DIV><DIV><SPAN class="ng-scope">版本</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">1.3.38.21</SPAN></DIV></DIV><!-- end ngIf: device.Version --><!-- ngIf: device.Version --><HR /><!-- end ngIf: device.Version --></DIV><!-- end ngRepeat: device in deviceSpecCtrl.deviceSpec.Specifications.AudioDevices --><DIV><!-- ngIf: device.Device --><DIV><DIV><SPAN class="ng-scope ng-binding">设备 3</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">NVIDIA Virtual Audio Device (Wave Extensible) (WDM)</SPAN></DIV></DIV><!-- end ngIf: device.Device --><!-- ngIf: device.Device --><HR /><!-- end ngIf: device.Device --><!-- ngIf: device.Device --><DIV><DIV><SPAN class="ng-scope">状态</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">已启用</SPAN></DIV></DIV><!-- end ngIf: device.Device --><!-- ngIf: device.Device --><HR /><!-- end ngIf: device.Device --><!-- ngIf: device.Driver --><DIV><DIV><SPAN class="ng-scope">驱动程序</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">nvvad64v.sys</SPAN></DIV></DIV><!-- end ngIf: device.Driver --><!-- ngIf: device.Driver --><HR /><!-- end ngIf: device.Driver --><!-- ngIf: device.Version --><DIV><DIV><SPAN class="ng-scope">版本</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">4.13.0.0</SPAN></DIV></DIV><!-- end ngIf: device.Version --><!-- ngIf: device.Version --><HR /><!-- end ngIf: device.Version --></DIV><!-- end ngRepeat: device in deviceSpecCtrl.deviceSpec.Specifications.AudioDevices --><DIV><!-- ngIf: device.Device --><DIV><DIV><SPAN class="ng-scope ng-binding">设备 4</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">USB Audio Device</SPAN></DIV></DIV><!-- end ngIf: device.Device --><!-- ngIf: device.Device --><HR /><!-- end ngIf: device.Device --><!-- ngIf: device.Device --><DIV><DIV><SPAN class="ng-scope">状态</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">已启用</SPAN></DIV></DIV><!-- end ngIf: device.Device --><!-- ngIf: device.Device --><HR /><!-- end ngIf: device.Device --><!-- ngIf: device.Driver --><DIV><DIV><SPAN class="ng-scope">驱动程序</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">USBAUDIO.sys</SPAN></DIV></DIV><!-- end ngIf: device.Driver --><!-- ngIf: device.Driver --><HR /><!-- end ngIf: device.Driver --><!-- ngIf: device.Version --><DIV><DIV><SPAN class="ng-scope">版本</SPAN></DIV><DIV><SPAN class="ng-scope ng-binding">10.0.19041.388</SPAN></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Fri, 11 Dec 2020 11:32:52 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/dian-nao-zong-shi-ka-ping-si-ji/m-p/1062329#M67001 魔力睿睿 2020-12-11T11:32:52Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/dian-nao-zong-shi-ka-ping-si-ji/m-p/1062524#M67007 <P>您好</P><P>要是重装完系统之后正常过一段时间，也有可能是第三方软件造成的，建议系统下可以尝试禁用掉一些不需要的启动项，尽量不要去安装一些第三方的管家类软件，要是还是经常会出现死机的情况。可以联系微信在线工程师进行报修，让工程师上门帮您检查一下看看。</P> Mon, 14 Dec 2020 01:55:40 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/dian-nao-zong-shi-ka-ping-si-ji/m-p/1062524#M67007 Hou-YJ 2020-12-14T01:55:40Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/dian-nao-zong-shi-ka-ping-si-ji/m-p/1062537#M67008 <P>感谢回复！</P><P>前天我又重装了系统，然后把除CPU以外的硬件都拆了下来，清理了金手指和主板上，卡槽里的灰尘，所有管家类软件都没有装。昨天正常运行了几个小时，这周再测试看效果。</P> Mon, 14 Dec 2020 02:39:25 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/dian-nao-zong-shi-ka-ping-si-ji/m-p/1062537#M67008 魔力睿睿 2020-12-14T02:39:25Z