https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1129119#M70658 <P><FONT color="#FF0000">并且<SPAN>HP Support Assistant 报错（版本号为9.0最新版本号）</SPAN></FONT></P><P><FONT color="#FF0000"><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ截图20211121120231.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/66589i0EB24C7C3FBF722B/image-size/medium?v=v2&amp;px=400" role="button" title="QQ截图20211121120231.png" alt="QQ截图20211121120231.png" /></span></SPAN></FONT></P> Sun, 21 Nov 2021 04:03:18 GMT bmwlma 2021-11-21T04:03:18Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1126216#M70492 <P>我的暗影精灵5台式机升级win11后无法完全关机 点击关机或者重启 一直关不掉 电源绿灯亮 需要按下电源键才能彻底关掉 重启也是</P> Sun, 07 Nov 2021 12:01:37 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1126216#M70492 bmwlma 2021-11-07T12:01:37Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1126315#M70500 <P>试试看关闭一下快速启动，在控制面板--电源选项--选择电源按钮功能，更改当前不可用设置，然后取消勾选快速启动，然后保存，在关机看下是否正常。</P> Mon, 08 Nov 2021 03:10:46 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1126315#M70500 Hou-YJ 2021-11-08T03:10:46Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1129117#M70657 <P><FONT color="#FF0000">关闭快速启动后还是没有用，依然关不掉</FONT><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ截图20211121115852.png" style="width: 535px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/66588i022C435DD0BBF465/image-dimensions/535x325?v=v2" width="535" height="325" role="button" title="QQ截图20211121115852.png" alt="QQ截图20211121115852.png" /></span></P> Sun, 21 Nov 2021 03:59:57 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1129117#M70657 bmwlma 2021-11-21T03:59:57Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1129119#M70658 <P><FONT color="#FF0000">并且<SPAN>HP Support Assistant 报错（版本号为9.0最新版本号）</SPAN></FONT></P><P><FONT color="#FF0000"><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ截图20211121120231.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/66589i0EB24C7C3FBF722B/image-size/medium?v=v2&amp;px=400" role="button" title="QQ截图20211121120231.png" alt="QQ截图20211121120231.png" /></span></SPAN></FONT></P> Sun, 21 Nov 2021 04:03:18 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1129119#M70658 bmwlma 2021-11-21T04:03:18Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1129860#M70670 <P>建议可以尝试更新一下系统补丁，把检查到的所有补丁都更新完看看。再看下BIOS是否需要更新，win+R键输入msinfo32查看当前BIOS版本。</P> Mon, 22 Nov 2021 07:56:05 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1129860#M70670 Hou-YJ 2021-11-22T07:56:05Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1130927#M70717 <P>我的bios 是ami&nbsp;f.30，2020/11/6</P><P>不知道是不是最新的&nbsp;</P><P>已经都是最新系统了和补丁了</P><P>关机问题依然没解决</P> Sun, 28 Nov 2021 09:16:14 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1130927#M70717 bmwlma 2021-11-28T09:16:14Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1130932#M70718 <P>你们官网提供的bios版本在win10状态下是<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="win10.png" style="width: 694px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/66888i8E57B10B8AC80532/image-size/large?v=v2&amp;px=999" role="button" title="win10.png" alt="win10.png" /></span></P><P>在win11的状态下是这样的</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="win11.png" style="width: 694px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/66889i22A458958C4033B5/image-size/large?v=v2&amp;px=999" role="button" title="win11.png" alt="win11.png" /></span></P><P>&nbsp;</P><P>而我的系统信息是这样的</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="自己.png" style="width: 694px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/66890iC1AA3D1F81A7A81E/image-size/large?v=v2&amp;px=999" role="button" title="自己.png" alt="自己.png" /></span></P><P>&nbsp;</P><P>我都不知道自己该选择那个bios版本了&nbsp;</P> Sun, 28 Nov 2021 09:26:19 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1130932#M70718 bmwlma 2021-11-28T09:26:19Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1131193#M70739 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HouYJ_0-1638178072262.png" style="width: 676px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/66929i0C437F493789530A/image-size/medium?v=v2&amp;px=400" role="button" title="HouYJ_0-1638178072262.png" alt="HouYJ_0-1638178072262.png" /></span></P><P>&nbsp;</P><P>您需要更新一下这个BIOS</P> Mon, 29 Nov 2021 09:28:03 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1131193#M70739 Hou-YJ 2021-11-29T09:28:03Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1132411#M70778 <P>bios升级后依然没有解决&nbsp;关机关不掉的问题&nbsp;你们有没有保修的地方呀&nbsp; 售后问题不能靠社区来解决吧&nbsp; 怎么说也是世界500强&nbsp;醉了~</P> Sun, 05 Dec 2021 09:45:30 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1132411#M70778 bmwlma 2021-12-05T09:45:30Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1132421#M70780 <P>OMEN&nbsp;也出问题&nbsp;现在机箱的等也关不了<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20211205190755.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/67180i4BB75F1692CCA78C/image-size/medium?v=v2&amp;px=400" role="button" title="微信图片_20211205190755.png" alt="微信图片_20211205190755.png" /></span></P><P>安装了更新包也没用</P><P><SPAN>HP Support Assistant&nbsp; 也报错</SPAN></P> Sun, 05 Dec 2021 11:10:33 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1132421#M70780 bmwlma 2021-12-05T11:10:33Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1132617#M70787 <P>卸载掉omen软件</P><P>下载ResetOCC的工具</P><P><A href="https://h30471.www3.hp.com/hpcn/attachments/hpcn/Gaming/39668/1/ResetOCC.zip" target="_blank">https://h30471.www3.hp.com/hpcn/attachments/hpcn/Gaming/39668/1/ResetOCC.zip</A></P><P>在用这个工具清理下</P><P>之后再安装omen软件 在更新试试要是还是不行就是win11系统升级加载导致的</P><P>回退试试</P> Mon, 06 Dec 2021 09:20:59 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1132617#M70787 Chen_long 2021-12-06T09:20:59Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1133680#M70846 <P>怎么回退</P><P>&nbsp;</P> Sun, 12 Dec 2021 05:40:07 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1133680#M70846 bmwlma 2021-12-12T05:40:07Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1133883#M70854 <P>回退系统吗？要是在10天之内是可以在系统下进行回退的，要是超出这个时间要么就是全新安装win10，或者是使用HP&nbsp; cloud recovery tool进行恢复U盘的制作，然后这样恢复预装系统。</P> Mon, 13 Dec 2021 08:09:41 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1133883#M70854 Hou-YJ 2021-12-13T08:09:41Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1135157#M70943 <P>恢复不了</P> Sun, 19 Dec 2021 10:05:23 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1135157#M70943 bmwlma 2021-12-19T10:05:23Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1135336#M70963 <P>恢复不了具体有什么报错么？或者是在哪一步进行不下去？</P><P>要是无法恢复的话那就用U盘使用微软官方的工具制作创建纯净版镜像进行安装。安装纯净版win10看看。</P> Mon, 20 Dec 2021 06:42:35 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1135336#M70963 Hou-YJ 2021-12-20T06:42:35Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1135364#M70968 <P>恢复不了具体有什么报错么？或者是在哪一步进行不下去？</P><P>要是无法恢复的话那就用U盘使用微软官方的工具制作创建纯净版镜像进行安装。安装纯净版win10看看。</P> Mon, 20 Dec 2021 07:51:20 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1135364#M70968 Hou-YJ 2021-12-20T07:51:20Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1135686#M70987 <P>HP cloud recovery tool 提示报错 我也是醉了 以后再也不会买你们hp的东西了</P><P>解决效率低下<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="企业微信截图_16400996854757.png" style="width: 717px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/67882i7FEAF2ADA3667DFC/image-size/large?v=v2&amp;px=999" role="button" title="企业微信截图_16400996854757.png" alt="企业微信截图_16400996854757.png" /></span></P> Tue, 21 Dec 2021 15:18:01 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1135686#M70987 bmwlma 2021-12-21T15:18:01Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1135866#M70999 <P>替换一下网络环境试试呢？替换其他运营商的网络，然后重新制作</P><P>要是想要实时交流提供解决方案的话可以联系惠普服务在线工程师，这样能即时沟通，效率比较高</P> Wed, 22 Dec 2021 08:06:26 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1135866#M70999 Hou-YJ 2021-12-22T08:06:26Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1135935#M71007 <P>1、怎么联系实时在线工程师</P><P>2、<SPAN>HP cloud recovery tool&nbsp; 制作完成后的u潘启动器重装的话所有的硬盘包括非C盘的硬盘都要格式化掉么，我制作了U盘但是安装的时候提示恢复出厂，清除所有数据</SPAN></P> Wed, 22 Dec 2021 14:58:22 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1135935#M71007 bmwlma 2021-12-22T14:58:22Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1136031#M71014 <P>关注惠普服务微信公众号，选择惠自助--智能小惠问答，选择人工联系在线工程师咨询</P><P>要是使用cloud恢复工具恢复是需要清除磁盘的，注意提前备份好重要数据</P> Thu, 23 Dec 2021 04:46:47 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/wo-de-an-ying-jing-ling5tai-shi-ji-sheng-jiwin11hou-wu-fa-wan-quan-guan-ji/m-p/1136031#M71014 Hou-YJ 2021-12-23T04:46:47Z