https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163656#M72805 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/229125">@SUNJW</a>&nbsp; 已写:<BR /> <P>有该机型的主板驱动？</P> <P>想再更新下驱动试试</P> <HR /></BLOCKQUOTE> <P>没有</P> <P>因为没有驱动，所以不建议装Windows 10</P> <P>一定要用</P> <P>自己想办法</P> Mon, 16 May 2022 01:36:27 GMT y2kim 2022-05-16T01:36:27Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163632#M72798 <P>摄像头、麦克风不能使用<BR />一、在控制面板—硬件和声音—设备和打印机中，摄像头属性显示“不可用”</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="01.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73752i9D4F4E7C9A6B0892/image-size/large?v=v2&amp;px=999" role="button" title="01.png" alt="01.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="02.png" style="width: 311px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73751i45B48642D36F5436/image-size/large?v=v2&amp;px=999" role="button" title="02.png" alt="02.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="03.png" style="width: 468px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73753iD51C1160C82F8FBB/image-size/large?v=v2&amp;px=999" role="button" title="03.png" alt="03.png" /></span></P><P>&nbsp;</P><P>二、在设备管理器中，摄像头驱动程序已经安装，摄像头属性为正常</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="04.png" style="width: 415px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73754iB08DFE080B748BEA/image-size/large?v=v2&amp;px=999" role="button" title="04.png" alt="04.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="05.png" style="width: 338px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73757i4A1B891CEC6A8834/image-size/large?v=v2&amp;px=999" role="button" title="05.png" alt="05.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="06.png" style="width: 495px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73756i8CC597DF4932E25F/image-size/large?v=v2&amp;px=999" role="button" title="06.png" alt="06.png" /></span><BR /><BR />三、在隐私中，已设置开启相机的访问权</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="07.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73760iA9DCC5692E051DC3/image-size/large?v=v2&amp;px=999" role="button" title="07.png" alt="07.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="09.png" style="width: 504px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73758i929E724A376A7274/image-size/large?v=v2&amp;px=999" role="button" title="09.png" alt="09.png" /></span></P><P>四、同样的问题还有麦克风。<BR />1、在控制面板--硬件和声音--设备和打印机中显示麦克风不可用</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="08.png" style="width: 534px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73759iC0A21611E28F529D/image-size/large?v=v2&amp;px=999" role="button" title="08.png" alt="08.png" /></span></P><P>2、设备管理器中驱动程序安装正常</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="10.png" style="width: 465px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73761i8E3B5347D753CC18/image-size/large?v=v2&amp;px=999" role="button" title="10.png" alt="10.png" /></span></P><P>3、在设置--声音--测试麦克风中音柱对话筒声音有反应，但没有声音输出</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="11.png" style="width: 555px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73762i8AD8EC113A6F417A/image-size/large?v=v2&amp;px=999" role="button" title="11.png" alt="11.png" /></span></P><P>4、在设置--声音--管理声音设备中，显示扬声器、麦克风已禁用，</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="12.png" style="width: 423px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73763iB5E1BDCB7E85D99C/image-size/large?v=v2&amp;px=999" role="button" title="12.png" alt="12.png" /></span></P><P>5、点击扬声器，没有开启按钮，只有“测试”。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="13.png" style="width: 467px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73764i9D2E40455F28E39C/image-size/large?v=v2&amp;px=999" role="button" title="13.png" alt="13.png" /></span><BR />6、点击麦克风，只有“禁用”按钮</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="14.png" style="width: 495px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73765i8B705CC32ABCE77F/image-size/large?v=v2&amp;px=999" role="button" title="14.png" alt="14.png" /></span></P><P>五、换成XP系统，摄像头、麦克风都一切正常<BR />六、求助专家大神：<BR />摄像头麦克风在WIN10不能使用，如何解决？是不是主板驱动的问题？</P> Mon, 16 May 2022 01:03:05 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163632#M72798 SUNJW 2022-05-16T01:03:05Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163637#M72800 <P><SPAN>*****提供</SPAN><SPAN>机器基本</SPAN><SPAN>信息*****</SPAN></P> <P>系统桌面按Win+R打开运行，输入</P> <P>msinfo32</P> <P>确定，打开系统信息程序窗口</P> <P>&nbsp;</P> <UL> <LI>系统摘要-右边内容，Ctrl+A全选，Ctrl+C复制，粘贴出来</LI> <LI>左边点组件展开-有问题的设备-右边内容（如果有），Ctrl+A全选，Ctrl+C复制，粘贴出来</LI> </UL> Mon, 16 May 2022 01:13:18 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163637#M72800 y2kim 2022-05-16T01:13:18Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163638#M72801 <P style="margin: 0in; font-size: 11.0pt;"><A href="https://support.hp.com/cn-zh/document/ish_4174640-3953318-16" target="_blank"><SPAN>使用</SPAN><SPAN> Windows 10 </SPAN><SPAN>测试的</SPAN><SPAN> HP </SPAN><SPAN>产品</SPAN><SPAN> | HP®</SPAN><SPAN>客户支持</SPAN></A></P> Mon, 16 May 2022 01:14:16 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163638#M72801 y2kim 2022-05-16T01:14:16Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163643#M72802 <P>操作系统名称 Microsoft Windows 10 企业版 LTSC<BR />版本 10.0.17763 版本 17763<BR />其他操作系统描述 没有资料<BR />操作系统制造商 Microsoft Corporation<BR />系统名称 DESKTOP-V8NQRDA<BR />系统制造商 Hewlett-Packard<BR />系统型号 HP Compaq 6000 Pro MT PC<BR />系统类型 基于 x64 的电脑<BR />系统 SKU AT489AV<BR />处理器 Intel(R) Core(TM)2 Duo CPU E8600 @ 3.33GHz，3333 Mhz，2 个内核，2 个逻辑处理器<BR />BIOS 版本/日期 Hewlett-Packard 786G2 v02.01, 2011/2/23<BR />SMBIOS 版本 2.6<BR />嵌入式控制器版本 255.255<BR />BIOS 模式 传统<BR />主板制造商 Hewlett-Packard<BR />主板产品 3048h<BR />主板版本 没有资料<BR />平台角色 台式机<BR />安全启动状态 不支持<BR />PCR7 配置 无法绑定<BR />Windows 目录 C:\Windows<BR />系统目录 C:\Windows\system32<BR />启动设备 \Device\HarddiskVolume1<BR />区域设置 中国<BR />硬件抽象层 版本 = "10.0.17763.194"<BR />用户名 DESKTOP-V8NQRDA\WWW<BR />时区 中国标准时间<BR />已安装的物理内存(RAM) 8.00 GB<BR />总的物理内存 7.44 GB<BR />可用物理内存 4.12 GB<BR />总的虚拟内存 8.44 GB<BR />可用虚拟内存 5.09 GB<BR />页面文件空间 1.00 GB<BR />页面文件 C:\pagefile.sys<BR />内核 DMA 保护 关闭<BR />基于虚拟化的安全性 未启用<BR />设备加密支持 设备自动加密失败的原因: 不支持 PCR7 绑定, 硬件安全测试接口失败，设备不是 InstantGo, 检测到不允许使用的具有 DMA 功能的总线/设备, TPM 不可用<BR />Hyper-V - 虚拟机监视模式扩展 是<BR />Hyper-V - 第二级地址转换扩展 否<BR />Hyper-V - 固件中启用的虚拟化 否<BR />Hyper-V - 数据扩展保护 是</P><P>&nbsp;</P><P>组件中不存在有问题的橡组件</P><P>感谢你不帮助！</P> Mon, 16 May 2022 01:23:42 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163643#M72802 SUNJW 2022-05-16T01:23:42Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163644#M72803 <P>酷睿i系列以下处理器</P> <P>不建议装Windows 10</P> Mon, 16 May 2022 01:25:47 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163644#M72803 y2kim 2022-05-16T01:25:47Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163647#M72804 <P>有该机型的主板驱动？</P><P>想再更新下驱动试试</P> Mon, 16 May 2022 01:32:11 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163647#M72804 SUNJW 2022-05-16T01:32:11Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163656#M72805 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/229125">@SUNJW</a>&nbsp; 已写:<BR /> <P>有该机型的主板驱动？</P> <P>想再更新下驱动试试</P> <HR /></BLOCKQUOTE> <P>没有</P> <P>因为没有驱动，所以不建议装Windows 10</P> <P>一定要用</P> <P>自己想办法</P> Mon, 16 May 2022 01:36:27 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1163656#M72805 y2kim 2022-05-16T01:36:27Z https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1164063#M72824 <P>感谢帮助</P><P>已经解决</P><P>win10设置一下可解决话筒问题，摄像头安装一个通用驱动 就可以了，挺简单的。</P> Tue, 17 May 2022 11:12:24 GMT https://h30471.www3.hp.com/t5/tai-shi-dian-nao/win10xi-tong-xia-she-xiang-tou-he-hua-tong-bu-neng-yong/m-p/1164063#M72824 SUNJW 2022-05-17T11:12:24Z