https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/858250#M10284 维修中心给我更换了电池，总算解决问题了 Wed, 17 Jan 2018 06:01:05 GMT Ben-233 2018-01-17T06:01:05Z https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/856977#M10128 去年双十一在京东自营入的暗影精灵2代，看到网上有人说电池会鼓包，拆开果然鼓了，打4008856616转3以过保为由自费更换，呵呵电池芯片是韩国三星的，本来就是自身产品有问题，不是用户使用不当造成的，过保了出问题就不管了？？ Mon, 08 Jan 2018 06:30:19 GMT https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/856977#M10128 Ben-233 2018-01-08T06:30:19Z https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/856992#M10130 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/26396i4955FE2DD58504DE/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/26397iCE2E081B74FE9288/image-size/large?v=v2&amp;px=999" role="button" title="2.jpg" alt="2.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/26398i59927A05C603F8BE/image-size/large?v=v2&amp;px=999" role="button" title="4.jpg" alt="4.jpg" /></span></P> Mon, 08 Jan 2018 07:00:07 GMT https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/856992#M10130 Ben-233 2018-01-08T07:00:07Z https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/857009#M10134 <P>用户，您好~<BR /><BR />非常抱歉给您带来的不便，我们会将您的问题升级给惠普相关部门的同事，请先通过论坛私信发送给我您的个人联系方式以及产品序列号信息。<BR /><BR />谢谢</P> Mon, 08 Jan 2018 07:55:53 GMT https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/857009#M10134 KongL 2018-01-08T07:55:53Z https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/857040#M10145 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="qwe.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/26402i8E5FAFDE057A1F02/image-size/large?v=v2&amp;px=999" role="button" title="qwe.jpg" alt="qwe.jpg" /></span></P> Mon, 08 Jan 2018 10:03:34 GMT https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/857040#M10145 Ben-233 2018-01-08T10:03:34Z https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/857041#M10146 <P>区别对待？，？</P> Mon, 08 Jan 2018 10:04:18 GMT https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/857041#M10146 Ben-233 2018-01-08T10:04:18Z https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/857441#M10185 <P>用户，您好~</P> <P>&nbsp;</P> <P>对于仍在保修期内的电池，请联系<SPAN>&nbsp;</SPAN><SPAN>HP&nbsp;</SPAN>支持部门订购新电池。 对于不在保修期内的电池，请联系<SPAN>&nbsp;</SPAN><SPAN>HP</SPAN>支持部门购买新电池. 经过调查研究，惠普暗影精灵&nbsp;II&nbsp;代游戏本的电池并不存在质量问题和安全性问题。虽然膨胀的电池通常不会引起安全问题，但<SPAN>&nbsp;</SPAN><SPAN>HP&nbsp;</SPAN>建议应对其进行更换。&nbsp;</P> <P>&nbsp;</P> <P>适用型号：惠普暗影精灵&nbsp;II&nbsp;代游戏本&nbsp;- 15-AX001TX ~ 15-AX199TX</P> <P>&nbsp;</P> <P><STRONG>有关电池肿胀或者变成的原因</STRONG></P> <P>某些使用锂离子电池节的笔记本电脑电池会存在电池节肿胀的问题。 锂离子电池在行业中用于薄型电池设计。</P> <P>锂离子电池会在受损、使用不当或存在制造故障时发生肿胀。 长期处于低电压，暴露于高温和电池节失调等情况都会导致电池肿胀。</P> <P>当内置安全设备检测到电池故障环境时，也会导致电池肿胀。内置安全电流允许电池以安全低压状态放电时也会调至禁用电池发生肿胀。</P> <P>&nbsp;</P> <P>详细信息请参考：<A href="https://support.hp.com/cn-zh/document/c05758786" target="_blank" rel="noopener noreferrer noopener noreferrer">HP<SPAN>&nbsp;</SPAN><SPAN>商用和消费类笔记本电脑</SPAN><SPAN>&nbsp;-&nbsp;</SPAN><SPAN>笔记本电脑的电池出现膨胀或者变形</SPAN></A></P> Wed, 10 Jan 2018 09:25:34 GMT https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/857441#M10185 KongL 2018-01-10T09:25:34Z https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/858250#M10284 维修中心给我更换了电池，总算解决问题了 Wed, 17 Jan 2018 06:01:05 GMT https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/858250#M10284 Ben-233 2018-01-17T06:01:05Z https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/870052#M12190 <P>您好，能简述一下维权过程吗？我遇到类似问题，也想得到公正、顺利的解决。谢谢！</P> Tue, 17 Apr 2018 06:14:13 GMT https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/870052#M12190 德大为强 2018-04-17T06:14:13Z https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/871660#M12380 花钱了吗 Fri, 27 Apr 2018 06:48:42 GMT https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/871660#M12380 rezhang 2018-04-27T06:48:42Z https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/871684#M12385 <P>免费更换</P> Fri, 27 Apr 2018 07:26:57 GMT https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/871684#M12385 Ben-233 2018-04-27T07:26:57Z https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/871690#M12388 <P>发帖之后会有北京那边客服电话联系你，然后反映案例，最后给在我广州这边维修中心更换了，祝好运!</P> Fri, 27 Apr 2018 07:33:35 GMT https://h30471.www3.hp.com/t5/you-xi-ben/guo-ji-pin-pai-huai-yun-pu-zai-mai-yi-sheng-hei/m-p/871690#M12388 Ben-233 2018-04-27T07:33:35Z