https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912512#M18337 <P>先试试调整游戏的效果设置，降低显示特效效果。</P> Tue, 19 Feb 2019 05:59:47 GMT y2kim 2019-02-19T05:59:47Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912248#M18289 <P>玩游戏时候有这个情况 黑屏 但是电脑依旧运行</P> Sun, 17 Feb 2019 20:18:04 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912248#M18289 怀夕寒 2019-02-17T20:18:04Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912314#M18303 <P>一般的建议</P><P>&nbsp;</P><P>1. 更新BIOS（从惠普官方网站，驱动下载页面下载）<BR />HP 笔记本电脑 - 更新 BIOS<BR /><A href="http://support.hp.com/cn-zh/document/c00444074" target="_blank" rel="noopener noreferrer">http://support.hp.com/cn-zh/document/c00444074</A></P><P>2. 更新系统<BR />更新 Windows 10<BR /><A href="https://support.microsoft.com/help/4027667" target="_blank" rel="nofollow noopener noreferrer">https://support.microsoft.com/help/4027667</A><BR /><A href="https://support.microsoft.com/help/4028685" target="_blank" rel="nofollow noopener noreferrer">https://support.microsoft.com/help/4028685</A></P><P>3. 更新显卡驱动，包括英特尔和Nvidia显卡驱动（从惠普官方网站，驱动下载页面下载）<BR />或者是惠普支持助手<BR />HP 电脑 - 使用 HP Support Assistant（Windows 10、8、7）<BR /><A href="http://support.hp.com/cn-zh/document/c03561732" target="_blank" rel="noopener noreferrer">http://support.hp.com/cn-zh/document/c03561732</A><BR />惠普支持助手下载<BR /><A href="http://www.hp.com/go/hpsupportassistant" target="_blank" rel="noopener noreferrer">http://www.hp.com/go/hpsupportassistant</A><BR /><BR />4. 用Geforce experience优化游戏设置<BR />现在的版本需要登陆账户，可以支持qq和微信，完整账户信息才可以使用游戏优化设置。<BR />关于Geforce experience软件优化游戏<BR /><A href="https://support.hp.com/cn-zh/document/c05477334" target="_blank" rel="noopener noreferrer">https://support.hp.com/cn-zh/document/c05477334</A></P><P>5. 游戏存放位置，固态还是机械硬盘<BR />6. 内存是否够用<BR />7. 显存是否提示不够<BR />8. CPU是否有出现锁频，降频，机器过热<BR />9. 安全软件排除游戏存放路径，不要监控和扫描</P> Mon, 18 Feb 2019 05:36:42 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912314#M18303 y2kim 2019-02-18T05:36:42Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912375#M18312 <P>我的天啊~~~~~好费事</P> Mon, 18 Feb 2019 08:55:00 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912375#M18312 怀夕寒 2019-02-18T08:55:00Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912512#M18337 <P>先试试调整游戏的效果设置，降低显示特效效果。</P> Tue, 19 Feb 2019 05:59:47 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912512#M18337 y2kim 2019-02-19T05:59:47Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912550#M18341 <P>期待赶快解决 新电脑啊 受不了这样折腾啊</P> Tue, 19 Feb 2019 10:54:13 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912550#M18341 怀夕寒 2019-02-19T10:54:13Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912614#M18358 <P><SPAN style="margin: 0px;"><FONT face="Microsoft YaHei">这个问题反馈数量不少。有同事专门在跟进，他们应该很快就会拿到一、两台机器做测试。</FONT></SPAN></P><P><FONT face="Calibri">&nbsp;</FONT></P><P><SPAN style="margin: 0px;"><FONT face="Microsoft YaHei">暂时不需要做什么。</FONT></SPAN></P><P>&nbsp;</P><P><SPAN style="margin: 0px;"><FONT face="Microsoft YaHei">等消息吧。</FONT></SPAN></P><P>&nbsp;</P><P><FONT face="Calibri">试试调低游戏特效。</FONT></P><P>&nbsp;</P><P><FONT face="Calibri">试试外接显示器玩游戏（如果有条件）。</FONT></P> Wed, 20 Feb 2019 03:07:16 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912614#M18358 y2kim 2019-02-20T03:07:16Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912746#M18386 <P>这么久了有结果了吗？怎么解决？</P> Wed, 20 Feb 2019 11:59:40 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912746#M18386 怀夕寒 2019-02-20T11:59:40Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912792#M18390 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/121015">@怀夕寒</a>&nbsp; 已写:<BR /><P>这么久了有结果了吗？怎么解决？</P><HR /></BLOCKQUOTE><P>没有很久吧，这个礼拜开始出现的。在等分析结果。</P> Thu, 21 Feb 2019 03:21:36 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912792#M18390 y2kim 2019-02-21T03:21:36Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912810#M18391 <P>尽快吧 本子受不了这种强制开关机啊~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~·</P> Thu, 21 Feb 2019 04:27:34 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912810#M18391 怀夕寒 2019-02-21T04:27:34Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912885#M18412 <P>暗影精灵4pro在京东买的首发前几天还好，后面玩游戏总是会突然黑屏，但游戏还在运行有声音，这是怎么回事</P> Thu, 21 Feb 2019 09:35:09 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912885#M18412 rr2 2019-02-21T09:35:09Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912992#M18433 有结果了吗 前两天玩四五个小时黑屏 现在玩两个小时就黑屏了 怕是以后一开游戏就黑屏了 Fri, 22 Feb 2019 06:12:07 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/912992#M18433 my919750391 2019-02-22T06:12:07Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913011#M18439 玩不了十分钟就黑 这谁扛得住 Fri, 22 Feb 2019 08:31:27 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913011#M18439 llllllaaajj 2019-02-22T08:31:27Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913030#M18443 <P>两天了 同事测出什么没~~~~~黑的快有暴怒了 有具体解决方案吗?</P> Fri, 22 Feb 2019 11:13:26 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913030#M18443 怀夕寒 2019-02-22T11:13:26Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913062#M18456 <P>2月12到今天已经10天了还没有解决办法吗？</P> Fri, 22 Feb 2019 14:46:34 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913062#M18456 怀夕寒 2019-02-22T14:46:34Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913466#M18561 <P>2.26号还是没消息</P> Tue, 26 Feb 2019 04:12:15 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913466#M18561 怀夕寒 2019-02-26T04:12:15Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913470#M18563 <P>服了，现在也没有发布什么官方的说法，到底给不给解决也不说，第一次买惠普电脑就这样</P> Tue, 26 Feb 2019 04:44:22 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913470#M18563 过路人2019 2019-02-26T04:44:22Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913478#M18564 <P>联系人工客服开case跟进。</P> Tue, 26 Feb 2019 05:40:51 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913478#M18564 y2kim 2019-02-26T05:40:51Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913480#M18565 <P>CASE也是等 一点进展也没 如果没啥 估计还没进展这两天退货就会多了</P> Tue, 26 Feb 2019 05:44:02 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/913480#M18565 怀夕寒 2019-02-26T05:44:02Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/949574#M24238 <P>我的本子也开始这样了，真的是服了，本子买回来没一个月花屏就换了个主板，现在又遇到这种事，真的无语了。</P> Sat, 23 Nov 2019 04:44:16 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4pro-gang-mai-wan-you-xi-hei-ping-dian-yuan-jian-he-dian-nao-yi-jiu-yun-xing/m-p/949574#M24238 Baymax1824 2019-11-23T04:44:16Z