https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/928662#M20944 <P>你好，感谢回复！<BR /><BR />几个相关信息如下：<BR /><BR /></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-06-20 023148.png" style="width: 463px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37209iFB47E4B181756079/image-size/large?v=v2&amp;px=999" role="button" title="批注 2019-06-20 023148.png" alt="批注 2019-06-20 023148.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-06-20 023254.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37210iD1F70EC5C5906CD4/image-size/large?v=v2&amp;px=999" role="button" title="批注 2019-06-20 023254.png" alt="批注 2019-06-20 023254.png" /></span></P> Wed, 19 Jun 2019 18:38:25 GMT liulian 2019-06-19T18:38:25Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/928465#M20919 <P>暗影精灵4高配版，雷电3接口连接 HP Thunderbolt G2 （3TR87AA），扩展坞DP接口无信号输出。</P><P>主要状况如下：<BR />1、通过扩展坞DP接口连接显示器后显示设置页面可正确识别出显示器型号；<BR />2、显示器无显示，无信号；<BR />3、扩展坞除DP接口外，其他接口（USB3、音频、网口）工作正常；</P><P>4、通过扩展坞上右侧的TYPE-C雷电接口转接HDMI显示正常；<BR />5、扩展坞上的双DP标准接口，及右侧TYPE-C形DP接口，均为连接可正确识别出显示器型号，但无信号输出；</P><P>6、通过其他设备以及直连电脑测试，可排除线材质量原因；<BR /><BR />不知其他人有没有遇到过这样情况。</P> Tue, 18 Jun 2019 18:11:09 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/928465#M20919 liulian 2019-06-18T18:11:09Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/928520#M20929 <P>雷电接口设备要装软件<BR /><A href="http://h30318.www3.hp.com/pub/softpaq/sp96001-96500/sp96162.exe" target="_blank">http://h30318.www3.hp.com/pub/softpaq/sp96001-96500/sp96162.exe</A></P> Wed, 19 Jun 2019 03:37:38 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/928520#M20929 y2kim 2019-06-19T03:37:38Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/928627#M20941 <P>Windows系统中，同时按 Windows + R 组合按键，打开运行窗口，输入“msinfo32”，点“确定”，如果有UAC提示，点“是”继续，会打开系统信息窗口。<BR />操作系统名称和版本是多少？<BR />系统SKU是多少？<BR />BIOS版本是多少？<BR />左侧的“组件”双击展开，选择“显示”，查看右侧“驱动程序版本”是多少？</P> Wed, 19 Jun 2019 11:43:13 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/928627#M20941 548851818 2019-06-19T11:43:13Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/928659#M20943 <P>感谢回复！<BR /><BR />安装了此驱动，状况依旧。<BR />但有一点前进，原先更新扩展坞固件一直有3项失败，现在已经可以更新到最新了。</P><P>&nbsp;</P><P>状况具体如下：</P><P>&nbsp;</P><P>1、原先电脑自带了一个 Thunderbolt 软件，插入扩展坞后会启动，列表里显示扩展坞的名字G2。安装了<A href="http://h30318.www3.hp.com/pub/softpaq/sp96001-96500/sp96162.exe" target="_blank" rel="noopener">sp96162.exe</A>&nbsp;后多了一个 Thunderbolt 控制中心。<BR /><BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-06-20 010002.png" style="width: 408px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37200i323F52932635FDEB/image-dimensions/408x199?v=v2" width="408" height="199" role="button" title="批注 2019-06-20 010002.png" alt="批注 2019-06-20 010002.png" /></span><BR /><BR /><BR /></P><P>2、Thunderbolt 控制中心安装后，Thunderbolt 软件就会显示“此Thunderbolt应用程序已不再使用，可以安全地卸载”，但是卸载后，在下次重启时又会被自动安装上。<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-06-20 004002.png" style="width: 404px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37201i508B9C2C2546BC59/image-dimensions/404x269?v=v2" width="404" height="269" role="button" title="批注 2019-06-20 004002.png" alt="批注 2019-06-20 004002.png" /></span><BR /><BR /></P><P>3、打开新装的Thunderbolt 控制中心是没有任何内容的，之前的Thunderbolt 软件会显示一个G2扩展坞已连接，但也不会显示连接在扩展坞上的设备。</P><P><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-06-20 004438.png" style="width: 406px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37202i53CD57B122610453/image-dimensions/406x463?v=v2" width="406" height="463" role="button" title="批注 2019-06-20 004438.png" alt="批注 2019-06-20 004438.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-06-20 004629.png" style="width: 405px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37205i528635505A9CC80E/image-dimensions/405x476?v=v2" width="405" height="476" role="button" title="批注 2019-06-20 004629.png" alt="批注 2019-06-20 004629.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-06-20 004811.png" style="width: 406px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37204iF61934F13E53F3FB/image-dimensions/406x480?v=v2" width="406" height="480" role="button" title="批注 2019-06-20 004811.png" alt="批注 2019-06-20 004811.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-06-20 004930.png" style="width: 405px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37203i49FD75C76219BB0C/image-dimensions/405x420?v=v2" width="405" height="420" role="button" title="批注 2019-06-20 004930.png" alt="批注 2019-06-20 004930.png" /></span><BR /><BR /></P><P>&nbsp;</P><P>4、其他没任何变化，依然是显示器都能识别但所有扩展坞dp口都无信号输出</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-06-20 015401.png" style="width: 452px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37207i12C8EC8AE19322B8/image-dimensions/452x521?v=v2" width="452" height="521" role="button" title="批注 2019-06-20 015401.png" alt="批注 2019-06-20 015401.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-06-20 015504.png" style="width: 455px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37206i19311EA395B56CBE/image-dimensions/455x494?v=v2" width="455" height="494" role="button" title="批注 2019-06-20 015504.png" alt="批注 2019-06-20 015504.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-06-20 020142.png" style="width: 401px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37208i87F0C3AF2063978E/image-dimensions/401x403?v=v2" width="401" height="403" role="button" title="批注 2019-06-20 020142.png" alt="批注 2019-06-20 020142.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 19 Jun 2019 18:27:38 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/928659#M20943 liulian 2019-06-19T18:27:38Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/928662#M20944 <P>你好，感谢回复！<BR /><BR />几个相关信息如下：<BR /><BR /></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-06-20 023148.png" style="width: 463px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37209iFB47E4B181756079/image-size/large?v=v2&amp;px=999" role="button" title="批注 2019-06-20 023148.png" alt="批注 2019-06-20 023148.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="批注 2019-06-20 023254.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/37210iD1F70EC5C5906CD4/image-size/large?v=v2&amp;px=999" role="button" title="批注 2019-06-20 023254.png" alt="批注 2019-06-20 023254.png" /></span></P> Wed, 19 Jun 2019 18:38:25 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/928662#M20944 liulian 2019-06-19T18:38:25Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/928696#M20951 <P>试了</P><P><SPAN>HP Thunderbolt G2 120W 同样故障，建议联系微信人工技术升级</SPAN></P><P><SPAN>HP Thunderbolt&nbsp;第一代可以正常显示</SPAN></P> Thu, 20 Jun 2019 08:33:08 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/928696#M20951 548851818 2019-06-20T08:33:08Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/930445#M21253 <P>4P也是一样的情况。</P> Wed, 03 Jul 2019 06:51:47 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/930445#M21253 狗骑兔子猫着腰 2019-07-03T06:51:47Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/930496#M21256 <P>那就基本能排除是个体硬件故障了，已经3个人测试下来有问题。<BR />应该是缺少一个专门的驱动，或是扩展坞的专门固件版本。<BR />看样子要等下次DOCK G2的固件更新了。</P><P>&nbsp;</P><P>希望尽快可以解决，毕竟买个原厂扩展坞就是担心兼容问题，结果副厂的倒是能用，原厂的一堆麻烦。<BR />而且买高配游戏本配扩展坞希望工作、游戏两不误的人应该也不在少数。</P> Wed, 03 Jul 2019 09:22:30 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/930496#M21256 liulian 2019-07-03T09:22:30Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/930908#M21343 如果已经有正式的case, case ID提供一下，私信管理员或任何一位签名留是惠普员工的，case ID是5开头十位数字。 Sun, 07 Jul 2019 09:54:10 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/930908#M21343 y2kim 2019-07-07T09:54:10Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/932830#M21610 <P>case ID是什么？</P> Fri, 19 Jul 2019 13:29:25 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/932830#M21610 狗骑兔子猫着腰 2019-07-19T13:29:25Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/932984#M21645 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/125753">@狗骑兔子猫着腰</a>&nbsp; 已写:<BR /><P>case ID是什么？</P><HR /></BLOCKQUOTE><P>联系人工客服，建立处理问题的记录。</P><P>&nbsp;</P><P>然后个别记录编号可以提供给您。</P> Mon, 22 Jul 2019 01:29:54 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/932984#M21645 y2kim 2019-07-22T01:29:54Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/933712#M21784 <P>你好楼主 我的情况和你一模一样 现在你的问题解决了吗？</P> Mon, 29 Jul 2019 01:38:26 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling4lian-jie-lei-dian3-DOCK-G2-DP-jie-kou-wu-xin-hao-shu-chu/m-p/933712#M21784 徐小五 2019-07-29T01:38:26Z