https://h30471.www3.hp.com/t5/you-xi-ben/zen-me-jie-jue-an-ying-jing-ling-kai-ji-hei-ping-zhong-qi-hou-hui-fu-zheng-chang/m-p/939544#M22679 <P>1.用HPSA检查更新<BR />HP 电脑 - 使用 HP Support Assistant（Windows 10、8、7）<BR /><A href="http://support.hp.com/cn-zh/document/c03561732" target="_blank" rel="noopener">http://support.hp.com/cn-zh/document/c03561732</A><BR />惠普支持助手下载<BR /><A href="http://www.hp.com/go/hpsupportassistant" target="_blank" rel="noopener">http://www.hp.com/go/hpsupportassistant</A><BR /><BR />2. 系统更新</P><P><SPAN>开始-设置-</SPAN><SPAN>更新</SPAN><SPAN>和</SPAN><SPAN>安全</SPAN><SPAN>-Windows更新-</SPAN><SPAN>检查更新</SPAN></P><P><BR />如果确认最近就是做了更新出问题，先试试做还原点还原<BR />HP 电脑 - 使用 Microsoft 系统还原（Windows 10 和 8）<BR /><A href="https://support.hp.com/cn-zh/document/c03524940" target="_blank" rel="noopener">https://support.hp.com/cn-zh/document/c03524940</A><BR /><BR />3. 可能是硬件问题<BR />硬件问题，惠普有诊断程序<BR />开机按F2<BR />看到这样的画面</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="c05344835" style="width: 522px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/36489iDE220A0A40DF076D/image-size/large?v=v2&amp;px=999" role="button" title="c05344835" alt="c05344835" /></span><BR />如果是这样，要重新安装诊断功能</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="c05861684" style="width: 500px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/36490iDDF03F32524DCDC2/image-size/large?v=v2&amp;px=999" role="button" title="c05861684" alt="c05861684" /></span></P><P><A href="http://h30318.www3.hp.com/pub/softpaq/sp98001-98500/sp98431.exe" target="_blank" rel="noopener">http://h30318.www3.hp.com/pub/softpaq/sp98001-98500/sp98431.exe</A></P><P>&nbsp;</P><P>选系统测试，全面测试，循环到出错为止，至少运行几小时才能比较准确排除硬件故障。<BR />如果自动停止，出现故障代码（4组，共24位），或自动关机、重启等，都说明机器有故障，不稳定。<BR /><BR />详细关于UEFI诊断介绍看这里<BR /><A href="http://support.hp.com/document/c03572134" target="_blank" rel="noopener">http://support.hp.com/document/c03572134</A></P><P>&nbsp;</P><P>了解更多</P><P>&nbsp;</P><P>系统更新<BR />更新 Windows 10<BR /><A href="https://support.microsoft.com/help/4027667" target="_blank" rel="noopener">https://support.microsoft.com/help/4027667</A><BR /><A href="https://support.microsoft.com/help/4028685" target="_blank" rel="noopener">https://support.microsoft.com/help/4028685</A><BR />HP 电脑 - 安装最新版 Windows 10<BR /><A href="https://support.hp.com/cn-zh/document/c04889781" target="_blank" rel="noopener">https://support.hp.com/cn-zh/document/c04889781</A></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>最后，找人工客服</P><P><A href="https://www8.hp.com/cn/zh/contact-hp/webchat-support.html?src=csptwechat" target="_blank">https://www8.hp.com/cn/zh/contact-hp/webchat-support.html?src=csptwechat</A></P> Tue, 10 Sep 2019 03:27:35 GMT y2kim 2019-09-10T03:27:35Z https://h30471.www3.hp.com/t5/you-xi-ben/zen-me-jie-jue-an-ying-jing-ling-kai-ji-hei-ping-zhong-qi-hou-hui-fu-zheng-chang/m-p/939409#M22663 求解决办法，长时间关机后再开机进入界面会黑屏，要重启才正常 Mon, 09 Sep 2019 05:58:22 GMT https://h30471.www3.hp.com/t5/you-xi-ben/zen-me-jie-jue-an-ying-jing-ling-kai-ji-hei-ping-zhong-qi-hou-hui-fu-zheng-chang/m-p/939409#M22663 凭实力菜 2019-09-09T05:58:22Z https://h30471.www3.hp.com/t5/you-xi-ben/zen-me-jie-jue-an-ying-jing-ling-kai-ji-hei-ping-zhong-qi-hou-hui-fu-zheng-chang/m-p/939544#M22679 <P>1.用HPSA检查更新<BR />HP 电脑 - 使用 HP Support Assistant（Windows 10、8、7）<BR /><A href="http://support.hp.com/cn-zh/document/c03561732" target="_blank" rel="noopener">http://support.hp.com/cn-zh/document/c03561732</A><BR />惠普支持助手下载<BR /><A href="http://www.hp.com/go/hpsupportassistant" target="_blank" rel="noopener">http://www.hp.com/go/hpsupportassistant</A><BR /><BR />2. 系统更新</P><P><SPAN>开始-设置-</SPAN><SPAN>更新</SPAN><SPAN>和</SPAN><SPAN>安全</SPAN><SPAN>-Windows更新-</SPAN><SPAN>检查更新</SPAN></P><P><BR />如果确认最近就是做了更新出问题，先试试做还原点还原<BR />HP 电脑 - 使用 Microsoft 系统还原（Windows 10 和 8）<BR /><A href="https://support.hp.com/cn-zh/document/c03524940" target="_blank" rel="noopener">https://support.hp.com/cn-zh/document/c03524940</A><BR /><BR />3. 可能是硬件问题<BR />硬件问题，惠普有诊断程序<BR />开机按F2<BR />看到这样的画面</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="c05344835" style="width: 522px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/36489iDE220A0A40DF076D/image-size/large?v=v2&amp;px=999" role="button" title="c05344835" alt="c05344835" /></span><BR />如果是这样，要重新安装诊断功能</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="c05861684" style="width: 500px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/36490iDDF03F32524DCDC2/image-size/large?v=v2&amp;px=999" role="button" title="c05861684" alt="c05861684" /></span></P><P><A href="http://h30318.www3.hp.com/pub/softpaq/sp98001-98500/sp98431.exe" target="_blank" rel="noopener">http://h30318.www3.hp.com/pub/softpaq/sp98001-98500/sp98431.exe</A></P><P>&nbsp;</P><P>选系统测试，全面测试，循环到出错为止，至少运行几小时才能比较准确排除硬件故障。<BR />如果自动停止，出现故障代码（4组，共24位），或自动关机、重启等，都说明机器有故障，不稳定。<BR /><BR />详细关于UEFI诊断介绍看这里<BR /><A href="http://support.hp.com/document/c03572134" target="_blank" rel="noopener">http://support.hp.com/document/c03572134</A></P><P>&nbsp;</P><P>了解更多</P><P>&nbsp;</P><P>系统更新<BR />更新 Windows 10<BR /><A href="https://support.microsoft.com/help/4027667" target="_blank" rel="noopener">https://support.microsoft.com/help/4027667</A><BR /><A href="https://support.microsoft.com/help/4028685" target="_blank" rel="noopener">https://support.microsoft.com/help/4028685</A><BR />HP 电脑 - 安装最新版 Windows 10<BR /><A href="https://support.hp.com/cn-zh/document/c04889781" target="_blank" rel="noopener">https://support.hp.com/cn-zh/document/c04889781</A></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>最后，找人工客服</P><P><A href="https://www8.hp.com/cn/zh/contact-hp/webchat-support.html?src=csptwechat" target="_blank">https://www8.hp.com/cn/zh/contact-hp/webchat-support.html?src=csptwechat</A></P> Tue, 10 Sep 2019 03:27:35 GMT https://h30471.www3.hp.com/t5/you-xi-ben/zen-me-jie-jue-an-ying-jing-ling-kai-ji-hei-ping-zhong-qi-hou-hui-fu-zheng-chang/m-p/939544#M22679 y2kim 2019-09-10T03:27:35Z