https://h30471.www3.hp.com/t5/you-xi-ben/you-geusb-kou-bu-neng-shi-bie-wai-jie-she-bei/m-p/968765#M28668 <P>USB接口不能识别任何设备，可以放静电，关机后，拔掉电源适配器后，直接按住电源键并保持30秒再松开，之后，插电源适配器，开机观察。<BR />右键点击开始按钮，选择“设备管理器”，双击展开“通用串行总线控制器”，右键点击“Intel USB 3.0可扩展主机控制器”→卸载→确定。用触摸板控制鼠标，重启电脑，重启后会系统会自动重新识别USB 3.0控制器硬件并安装驱动。</P><P>.</P><P>.</P><P>如果无效，</P><DIV>建议将电脑送到惠普授权的服务中心现场检测检查。</DIV><DIV>惠普的产品类型非常多，每家服务中心的服务时间，维修项目不完全相同，建议去之前先电话联系确认是否上班。</DIV><DIV>可以在惠普中国官网页面上方，选择 支持→服务中心位置 查找到服务中心的地址和联系方式。</DIV><P><!-- 5f39ae17-8c62-4a45-bc43-b32064c9388a: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 --></P> Tue, 31 Mar 2020 10:21:58 GMT 548851818 2020-03-31T10:21:58Z https://h30471.www3.hp.com/t5/you-xi-ben/you-geusb-kou-bu-neng-shi-bie-wai-jie-she-bei/m-p/968760#M28667 <P>我的暗夜精灵3一共有3个usb接口,左边一个 右边2个.</P><P>现在左边的接口不能识别外置的鼠标和键盘,其他2个都可以;但是u盘的3个接口都能识别.</P><P>由于最近工作原因我需要左边的接口来接外置的鼠标或键盘.</P><P>左边的接口显示了一次错误,然后到后面插的时候完全没有任何反应(没有插入提示音 窗口弹出).</P> Tue, 31 Mar 2020 09:53:48 GMT https://h30471.www3.hp.com/t5/you-xi-ben/you-geusb-kou-bu-neng-shi-bie-wai-jie-she-bei/m-p/968760#M28667 冯生 2020-03-31T09:53:48Z https://h30471.www3.hp.com/t5/you-xi-ben/you-geusb-kou-bu-neng-shi-bie-wai-jie-she-bei/m-p/968765#M28668 <P>USB接口不能识别任何设备，可以放静电，关机后，拔掉电源适配器后，直接按住电源键并保持30秒再松开，之后，插电源适配器，开机观察。<BR />右键点击开始按钮，选择“设备管理器”，双击展开“通用串行总线控制器”，右键点击“Intel USB 3.0可扩展主机控制器”→卸载→确定。用触摸板控制鼠标，重启电脑，重启后会系统会自动重新识别USB 3.0控制器硬件并安装驱动。</P><P>.</P><P>.</P><P>如果无效，</P><DIV>建议将电脑送到惠普授权的服务中心现场检测检查。</DIV><DIV>惠普的产品类型非常多，每家服务中心的服务时间，维修项目不完全相同，建议去之前先电话联系确认是否上班。</DIV><DIV>可以在惠普中国官网页面上方，选择 支持→服务中心位置 查找到服务中心的地址和联系方式。</DIV><P><!-- 5f39ae17-8c62-4a45-bc43-b32064c9388a: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 --></P> Tue, 31 Mar 2020 10:21:58 GMT https://h30471.www3.hp.com/t5/you-xi-ben/you-geusb-kou-bu-neng-shi-bie-wai-jie-she-bei/m-p/968765#M28668 548851818 2020-03-31T10:21:58Z https://h30471.www3.hp.com/t5/you-xi-ben/you-geusb-kou-bu-neng-shi-bie-wai-jie-she-bei/m-p/969154#M28750 <P>如果静电释放没什么效果，建议把机子送到维修中心检查这个USB接口。</P> Thu, 02 Apr 2020 01:06:07 GMT https://h30471.www3.hp.com/t5/you-xi-ben/you-geusb-kou-bu-neng-shi-bie-wai-jie-she-bei/m-p/969154#M28750 HUPH 2020-04-02T01:06:07Z https://h30471.www3.hp.com/t5/you-xi-ben/you-geusb-kou-bu-neng-shi-bie-wai-jie-she-bei/m-p/969627#M28825 <P>还是不能解决 但还是谢谢了&nbsp;</P><P>&nbsp;</P> Fri, 03 Apr 2020 12:35:57 GMT https://h30471.www3.hp.com/t5/you-xi-ben/you-geusb-kou-bu-neng-shi-bie-wai-jie-she-bei/m-p/969627#M28825 冯生 2020-04-03T12:35:57Z https://h30471.www3.hp.com/t5/you-xi-ben/you-geusb-kou-bu-neng-shi-bie-wai-jie-she-bei/m-p/1056411#M46687 <P>平板，kindle用数据线接入，均无反应，数据线已换了好几条，USB程序已经卸载重启过，但还是不行，烦请协助解决</P><P>&nbsp;</P> Sat, 14 Nov 2020 02:59:31 GMT https://h30471.www3.hp.com/t5/you-xi-ben/you-geusb-kou-bu-neng-shi-bie-wai-jie-she-bei/m-p/1056411#M46687 Amy-敏 2020-11-14T02:59:31Z https://h30471.www3.hp.com/t5/you-xi-ben/you-geusb-kou-bu-neng-shi-bie-wai-jie-she-bei/m-p/1056804#M46779 <P>如上述操作都不行，建议联系维修站检测</P> Mon, 16 Nov 2020 09:43:33 GMT https://h30471.www3.hp.com/t5/you-xi-ben/you-geusb-kou-bu-neng-shi-bie-wai-jie-she-bei/m-p/1056804#M46779 大耀耀 2020-11-16T09:43:33Z