https://h30471.www3.hp.com/t5/you-xi-ben/zui-jin-liang-zhou-pin-fan-chu-xian-lan-ping-si-ji-qiu-jie-jue/m-p/982318#M30636 <P>已制作启动盘</P><P>但是进度条十分缓慢三个小时卡在这个位置不动</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wx_camera_1592404891507.jpg" style="width: 887px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/46298iBB2A602F85D0BC17/image-size/medium?v=v2&amp;px=400" role="button" title="wx_camera_1592404891507.jpg" alt="wx_camera_1592404891507.jpg" /></span></P><P> </P> Wed, 17 Jun 2020 14:54:13 GMT RinchoZzz7 2020-06-17T14:54:13Z https://h30471.www3.hp.com/t5/you-xi-ben/zui-jin-liang-zhou-pin-fan-chu-xian-lan-ping-si-ji-qiu-jie-jue/m-p/980482#M30376 <P>暗影精灵5air，去年六月购入， 最近两周平凡出现蓝屏，黑屏死机现象，电脑没有拆机更换过任何硬件 已经尝试过重装系统，更新bios等操作，该问题仍旧存在，硬件检测显示没有任何硬件问题 查看事件查看器发现事件ID6008的系统错误，每次发生都会造成黑屏蓝屏的死机。 电脑使用需求较大，希望能够尽快得到回复<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="事件属性 - 事件 6008，EventLog 2020_6_6 22_14_42.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/46014i69B2134B703C8F40/image-size/large?v=v2&amp;px=999" role="button" title="事件属性 - 事件 6008，EventLog 2020_6_6 22_14_42.png" alt="事件属性 - 事件 6008，EventLog 2020_6_6 22_14_42.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="事件查看器 2020_6_6 22_14_24.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/46015i041BC1A7C6323665/image-size/large?v=v2&amp;px=999" role="button" title="事件查看器 2020_6_6 22_14_24.png" alt="事件查看器 2020_6_6 22_14_24.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="事件查看器 2020_6_6 22_14_13.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/46016i83EC9D61CB1A8BB2/image-size/large?v=v2&amp;px=999" role="button" title="事件查看器 2020_6_6 22_14_13.png" alt="事件查看器 2020_6_6 22_14_13.png" /></span></P> Sat, 06 Jun 2020 14:34:52 GMT https://h30471.www3.hp.com/t5/you-xi-ben/zui-jin-liang-zhou-pin-fan-chu-xian-lan-ping-si-ji-qiu-jie-jue/m-p/980482#M30376 RinchoZzz7 2020-06-06T14:34:52Z https://h30471.www3.hp.com/t5/you-xi-ben/zui-jin-liang-zhou-pin-fan-chu-xian-lan-ping-si-ji-qiu-jie-jue/m-p/980646#M30416 <P>您好</P><P>建议<A href="http://h30318.www3.hp.com/pub/softpaq/sp102001-102500/sp102396.exe" target="_blank">http://h30318.www3.hp.com/pub/softpaq/sp102001-102500/sp102396.exe</A></P><P>安装检测工具 电脑关机开机连续点击F2 检测一下</P><P>安装原厂系统看一下</P> Mon, 08 Jun 2020 08:34:16 GMT https://h30471.www3.hp.com/t5/you-xi-ben/zui-jin-liang-zhou-pin-fan-chu-xian-lan-ping-si-ji-qiu-jie-jue/m-p/980646#M30416 Chen_long 2020-06-08T08:34:16Z https://h30471.www3.hp.com/t5/you-xi-ben/zui-jin-liang-zhou-pin-fan-chu-xian-lan-ping-si-ji-qiu-jie-jue/m-p/981883#M30575 硬件检测全部正常 但是用于安装原厂系统的HP CLOUD RECOVERY应用无法启动 Mon, 15 Jun 2020 16:07:13 GMT https://h30471.www3.hp.com/t5/you-xi-ben/zui-jin-liang-zhou-pin-fan-chu-xian-lan-ping-si-ji-qiu-jie-jue/m-p/981883#M30575 RinchoZzz7 2020-06-15T16:07:13Z https://h30471.www3.hp.com/t5/you-xi-ben/zui-jin-liang-zhou-pin-fan-chu-xian-lan-ping-si-ji-qiu-jie-jue/m-p/981937#M30590 <P>开始菜单搜索“系统信息”(笔记本则可以按Fn+Esc，看到HP系统信息窗口弹出再点高级按钮，Fn+ESC没反应是另一个问题）</P><P>打开系统信息程序窗口</P><P>提供下面的信息</P><P>1右边内容，ctrl+a全选，ctrl+c复制，粘贴出来回复这里</P><P>2左边点组件展开-显示</P><P>右边内容，ctrl+a全选，ctrl+c复制，粘贴出来回复这里</P><P>3左边组件-有问题的设备</P><P>右边内容（如果有），ctrl+a全选，ctrl+c复制，粘贴出来回复这里</P> Tue, 16 Jun 2020 02:55:27 GMT https://h30471.www3.hp.com/t5/you-xi-ben/zui-jin-liang-zhou-pin-fan-chu-xian-lan-ping-si-ji-qiu-jie-jue/m-p/981937#M30590 y2kim 2020-06-16T02:55:27Z https://h30471.www3.hp.com/t5/you-xi-ben/zui-jin-liang-zhou-pin-fan-chu-xian-lan-ping-si-ji-qiu-jie-jue/m-p/982318#M30636 <P>已制作启动盘</P><P>但是进度条十分缓慢三个小时卡在这个位置不动</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wx_camera_1592404891507.jpg" style="width: 887px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/46298iBB2A602F85D0BC17/image-size/medium?v=v2&amp;px=400" role="button" title="wx_camera_1592404891507.jpg" alt="wx_camera_1592404891507.jpg" /></span></P><P> </P> Wed, 17 Jun 2020 14:54:13 GMT https://h30471.www3.hp.com/t5/you-xi-ben/zui-jin-liang-zhou-pin-fan-chu-xian-lan-ping-si-ji-qiu-jie-jue/m-p/982318#M30636 RinchoZzz7 2020-06-17T14:54:13Z https://h30471.www3.hp.com/t5/you-xi-ben/zui-jin-liang-zhou-pin-fan-chu-xian-lan-ping-si-ji-qiu-jie-jue/m-p/982337#M30638 <P>做硬件诊断，开机F2进入-系统测试-全面测试-循环运行直到出现错误</P><P>&nbsp;</P><P>HP 电脑 - 硬件故障测试</P><P><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank" rel="noopener">https://support.hp.com/cn-zh/document/c03561731</A></P> Thu, 18 Jun 2020 01:21:02 GMT https://h30471.www3.hp.com/t5/you-xi-ben/zui-jin-liang-zhou-pin-fan-chu-xian-lan-ping-si-ji-qiu-jie-jue/m-p/982337#M30638 y2kim 2020-06-18T01:21:02Z