https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1050971#M45808 <P>推送了一次更新，但还没有解决问题</P> Sun, 18 Oct 2020 14:49:19 GMT Tab 2020-10-18T14:49:19Z https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1048286#M45465 <P>每次开机时，DtsApo4Service.exe和OmenCap.exe都会在后台崩溃，有时还有其他惠普组件崩溃。在系统日志中可以发现（事件ID:1001）,经过我的排查，完全排除了硬件问题（固态硬盘，内存均工作正常）。</P><P>在排查中，一定程度上排除了系统问题（在1909版本尝试了sfc/scannow,系统正常，问题存在；通过易升升级到了2004版本，问题仍然存在）</P><P>当禁用DtsApo4Service，HP Analytics service，HP App Helper HSA Service，HP Network HSA Service，HP Omen HSA Service，HP System Info HSA Service几项服务后，问题不再发生，基本判断是惠普组件出现问题。</P><P>之后，通过在设备管理器中卸载惠普相关软件组件，等待系统自动安装，问题仍然没有解决，望得到相关技术支持。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OmenCap.exe崩溃" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/49627i5D974E66D5A09D9F/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2020-10-03 212027.png" alt="OmenCap.exe崩溃" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">OmenCap.exe崩溃</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DtsApo4Service.exe崩溃" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/49628iD255D61589805CC2/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2020-10-03 212303.png" alt="DtsApo4Service.exe崩溃" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">DtsApo4Service.exe崩溃</span></span></P> Sat, 03 Oct 2020 13:31:13 GMT https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1048286#M45465 Tab 2020-10-03T13:31:13Z https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1049847#M45619 <P>您好</P><P>现在开机有报错吗&nbsp;</P><P>可以将omen软件卸载掉</P><P>下载ResetOCC的工具</P><P><A href="https://h30471.www3.hp.com/hpcn/attachments/hpcn/Gaming/39668/1/ResetOCC.zip" target="_blank">https://h30471.www3.hp.com/hpcn/attachments/hpcn/Gaming/39668/1/ResetOCC.zip</A></P><P>运行，然后OMEN Command Center的残余文件会被全部卸载掉；然后再重新进入Microsoft Store下载安装OMEN Command Center.</P> Sun, 11 Oct 2020 02:11:27 GMT https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1049847#M45619 Chen_long 2020-10-11T02:11:27Z https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1049877#M45624 <P>很不幸，这个方法对于我的电脑不奏效。</P><P>开机并没有明显报错，只是在日志里有错误记录，将这些组件完全卸载后就没有这些问题，同样出现问题的还有朋友的一台暗影精灵6 Plus。</P><P>希望能改进惠普组件以及相关驱动的系统兼容性。</P><P>如需要详细日志文件，麻烦提供邮箱，以便我将错误报告发送过去。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2020-10-11 123723.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/49786iA9D4C77B0673A74B/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2020-10-11 123723.png" alt="屏幕截图 2020-10-11 123723.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2020-10-11 123801.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/49787iD6ADD5143F9A989F/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2020-10-11 123801.png" alt="屏幕截图 2020-10-11 123801.png" /></span></P> Sun, 11 Oct 2020 04:42:40 GMT https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1049877#M45624 Tab 2020-10-11T04:42:40Z https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1050971#M45808 <P>推送了一次更新，但还没有解决问题</P> Sun, 18 Oct 2020 14:49:19 GMT https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1050971#M45808 Tab 2020-10-18T14:49:19Z https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1051524#M45910 <P>您现在电脑开机有什么报错吗 电脑运行有什么异常现象吗&nbsp;</P><P>omen软件现在能否正常使用</P> Wed, 21 Oct 2020 04:30:12 GMT https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1051524#M45910 Chen_long 2020-10-21T04:30:12Z https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1051606#M45924 <P>软件可以使用，异常现象是开机时，有一个omen的小窗口闪一下</P> Wed, 21 Oct 2020 09:40:30 GMT https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1051606#M45924 Tab 2020-10-21T09:40:30Z https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1051749#M45950 <P>打开应用商店检测一下omen软件更新看看</P><P>或者等待系统更新即可</P> Thu, 22 Oct 2020 05:52:22 GMT https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1051749#M45950 Chen_long 2020-10-22T05:52:22Z https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1054716#M46379 <P>已经找到解决方案</P><P>打开omencap.exe所在目录</P><P>右键-属性</P><P>更改为以下配置即可解决</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2020-11-06 123225.png" style="width: 638px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/50600i86B208A4E54E7010/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2020-11-06 123225.png" alt="屏幕截图 2020-11-06 123225.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2020-11-06 123241.png" style="width: 641px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/50601i0BBBEE4CF8305DAE/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2020-11-06 123241.png" alt="屏幕截图 2020-11-06 123241.png" /></span></P> Fri, 06 Nov 2020 04:37:15 GMT https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1054716#M46379 Tab 2020-11-06T04:37:15Z https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1097186#M53360 <P>我也有这个问题，暗影精灵7电脑开机后CMD窗口一闪而过，网上都是说office 任务计划问题。实际就是OMEN&nbsp; Gaming Hub中HP App Helper HSA Service服务问题，禁用就不会出现。但是这个软件启动就会报服务未启动错误。</P> Sun, 20 Jun 2021 03:33:17 GMT https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1097186#M53360 炫彩小蜜蜂 2021-06-20T03:33:17Z https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1237144#M81086 我也是这种情况，omencap应用程序故障，按照你的方法没能得到解决。 Sat, 10 Jun 2023 15:42:51 GMT https://h30471.www3.hp.com/t5/you-xi-ben/hui-pu-zu-jian-yu-xi-tong-qi-dong-shi-zai-hou-tai-beng-kui/m-p/1237144#M81086 暗影精灵啦啦啦 2023-06-10T15:42:51Z