https://h30471.www3.hp.com/t5/you-xi-ben/kai-ji-wu-fa-chong-dian-shou-hou-xu-yao-shou-fei/m-p/1077930#M50282 <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">本人于2020年7月11日，从天猫惠普官方旗舰店购买HP Pavilion Gaming - 15-dk0021tx一部，序列号为【涉及个人信息安全，已删除】，产品编号为7LG76PA，设备用于初中生学习上网课查资料用途，收到货物后，使用中发现开机无法充电，当时也向天猫旗舰店售后询问如何处理，认为不可能出现这样的问题，加上小孩觉得使用麻烦，重新购买平板一部，电脑就放着一直未使用，春节放假，打开电脑检查，认为也是不可能，但是发现按照厂家本地售后提示，从官网下载安装了BIOS、固件驱动及升级后，仍然无法解决问题，拿去本地售后，重新装机，升级安装驱动后，故障依然无法解决，找不到具体故障原因，拆检告知需要更换充电模块小板或电源适配器，电脑留店后等待维修处理，被告知，发票无标明具体型号，无法按照购买时间保修，只能按照出厂日期进行保修，通知天猫旗舰店售后，服务表示可以重新开具标明型号的发票，或者返回广东店里检查处理，因担心物流运输损坏及时间，告知当地维修点，被告知经与惠普沟通后，重新开发票不行，该部件不是主件，不能享受保修，需要自己出177元更换部件。</FONT></P> <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">本人对这样的产品和服务无法接受，</FONT></P> <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">1、我买了那么多笔记本，从来没有出现过，新机就有故障的问题；</FONT></P> <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">2、保修还要发票上面注明型号的，既然你按照发票提供的型号进行保修，为什么商家愿意重新开发票，也不能提供保修；</FONT></P> <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">3、打电话给400，总是无限循环无法接通状态</FONT></P> <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">本人要求，惠普真正有大公司的担当，尽快安排该设备的保修服务，而不是找各种理由去推卸责任，让消费者利益受损失！</FONT></P> <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">请尽快答复，谢谢！</FONT></P> <P>&nbsp;</P> <P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="380e63d9d0591083d79511ccce441b9.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55008i0F30F21930DE38DC/image-size/large?v=v2&amp;px=999" role="button" title="380e63d9d0591083d79511ccce441b9.jpg" alt="380e63d9d0591083d79511ccce441b9.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="d08ab44c4562937dedf2a9e05a0cd80.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55009iB7DF46EC4DC20E01/image-size/large?v=v2&amp;px=999" role="button" title="d08ab44c4562937dedf2a9e05a0cd80.jpg" alt="d08ab44c4562937dedf2a9e05a0cd80.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5b31cf5b4c6a60db4fa83436036130f.png" style="width: 289px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55014iCC49408B85FCD01B/image-size/large?v=v2&amp;px=999" role="button" title="5b31cf5b4c6a60db4fa83436036130f.png" alt="5b31cf5b4c6a60db4fa83436036130f.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7c0066789c4a547792ad4976adb83e7.jpg" style="width: 388px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55010iBD837ED21F46213A/image-size/large?v=v2&amp;px=999" role="button" title="7c0066789c4a547792ad4976adb83e7.jpg" alt="7c0066789c4a547792ad4976adb83e7.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="fb632bce1d2f09bdf1652b0327d8d0b.jpg" style="width: 388px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55011iEB7A4AF398EA8762/image-size/large?v=v2&amp;px=999" role="button" title="fb632bce1d2f09bdf1652b0327d8d0b.jpg" alt="fb632bce1d2f09bdf1652b0327d8d0b.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="50b58bd8cf5deab4b5238d1384b2e20.jpg" style="width: 388px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55012iF649D54DD2262047/image-size/large?v=v2&amp;px=999" role="button" title="50b58bd8cf5deab4b5238d1384b2e20.jpg" alt="50b58bd8cf5deab4b5238d1384b2e20.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="74c436522baad6d4deb702aa229ed3a.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55013i714B503C00987E11/image-size/large?v=v2&amp;px=999" role="button" title="74c436522baad6d4deb702aa229ed3a.png" alt="74c436522baad6d4deb702aa229ed3a.png" /></span>，</SPAN></P> <P class="key-value">&nbsp;</P> <P>&nbsp;</P> Wed, 10 Mar 2021 08:42:12 GMT 雪山飞虎 2021-03-10T08:42:12Z https://h30471.www3.hp.com/t5/you-xi-ben/kai-ji-wu-fa-chong-dian-shou-hou-xu-yao-shou-fei/m-p/1077930#M50282 <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">本人于2020年7月11日，从天猫惠普官方旗舰店购买HP Pavilion Gaming - 15-dk0021tx一部，序列号为【涉及个人信息安全，已删除】，产品编号为7LG76PA，设备用于初中生学习上网课查资料用途，收到货物后，使用中发现开机无法充电，当时也向天猫旗舰店售后询问如何处理，认为不可能出现这样的问题，加上小孩觉得使用麻烦，重新购买平板一部，电脑就放着一直未使用，春节放假，打开电脑检查，认为也是不可能，但是发现按照厂家本地售后提示，从官网下载安装了BIOS、固件驱动及升级后，仍然无法解决问题，拿去本地售后，重新装机，升级安装驱动后，故障依然无法解决，找不到具体故障原因，拆检告知需要更换充电模块小板或电源适配器，电脑留店后等待维修处理，被告知，发票无标明具体型号，无法按照购买时间保修，只能按照出厂日期进行保修，通知天猫旗舰店售后，服务表示可以重新开具标明型号的发票，或者返回广东店里检查处理，因担心物流运输损坏及时间，告知当地维修点，被告知经与惠普沟通后，重新开发票不行，该部件不是主件，不能享受保修，需要自己出177元更换部件。</FONT></P> <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">本人对这样的产品和服务无法接受，</FONT></P> <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">1、我买了那么多笔记本，从来没有出现过，新机就有故障的问题；</FONT></P> <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">2、保修还要发票上面注明型号的，既然你按照发票提供的型号进行保修，为什么商家愿意重新开发票，也不能提供保修；</FONT></P> <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">3、打电话给400，总是无限循环无法接通状态</FONT></P> <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">本人要求，惠普真正有大公司的担当，尽快安排该设备的保修服务，而不是找各种理由去推卸责任，让消费者利益受损失！</FONT></P> <P><FONT face="hpsimplifiedhans-light,arial,sans-serif" size="4">请尽快答复，谢谢！</FONT></P> <P>&nbsp;</P> <P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="380e63d9d0591083d79511ccce441b9.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55008i0F30F21930DE38DC/image-size/large?v=v2&amp;px=999" role="button" title="380e63d9d0591083d79511ccce441b9.jpg" alt="380e63d9d0591083d79511ccce441b9.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="d08ab44c4562937dedf2a9e05a0cd80.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55009iB7DF46EC4DC20E01/image-size/large?v=v2&amp;px=999" role="button" title="d08ab44c4562937dedf2a9e05a0cd80.jpg" alt="d08ab44c4562937dedf2a9e05a0cd80.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5b31cf5b4c6a60db4fa83436036130f.png" style="width: 289px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55014iCC49408B85FCD01B/image-size/large?v=v2&amp;px=999" role="button" title="5b31cf5b4c6a60db4fa83436036130f.png" alt="5b31cf5b4c6a60db4fa83436036130f.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7c0066789c4a547792ad4976adb83e7.jpg" style="width: 388px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55010iBD837ED21F46213A/image-size/large?v=v2&amp;px=999" role="button" title="7c0066789c4a547792ad4976adb83e7.jpg" alt="7c0066789c4a547792ad4976adb83e7.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="fb632bce1d2f09bdf1652b0327d8d0b.jpg" style="width: 388px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55011iEB7A4AF398EA8762/image-size/large?v=v2&amp;px=999" role="button" title="fb632bce1d2f09bdf1652b0327d8d0b.jpg" alt="fb632bce1d2f09bdf1652b0327d8d0b.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="50b58bd8cf5deab4b5238d1384b2e20.jpg" style="width: 388px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55012iF649D54DD2262047/image-size/large?v=v2&amp;px=999" role="button" title="50b58bd8cf5deab4b5238d1384b2e20.jpg" alt="50b58bd8cf5deab4b5238d1384b2e20.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="74c436522baad6d4deb702aa229ed3a.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55013i714B503C00987E11/image-size/large?v=v2&amp;px=999" role="button" title="74c436522baad6d4deb702aa229ed3a.png" alt="74c436522baad6d4deb702aa229ed3a.png" /></span>，</SPAN></P> <P class="key-value">&nbsp;</P> <P>&nbsp;</P> Wed, 10 Mar 2021 08:42:12 GMT https://h30471.www3.hp.com/t5/you-xi-ben/kai-ji-wu-fa-chong-dian-shou-hou-xu-yao-shou-fei/m-p/1077930#M50282 雪山飞虎 2021-03-10T08:42:12Z https://h30471.www3.hp.com/t5/you-xi-ben/kai-ji-wu-fa-chong-dian-shou-hou-xu-yao-shou-fei/m-p/1077932#M50283 <P>自己的帖子，顶一下</P> Wed, 10 Mar 2021 08:20:32 GMT https://h30471.www3.hp.com/t5/you-xi-ben/kai-ji-wu-fa-chong-dian-shou-hou-xu-yao-shou-fei/m-p/1077932#M50283 雪山飞虎 2021-03-10T08:20:32Z https://h30471.www3.hp.com/t5/you-xi-ben/kai-ji-wu-fa-chong-dian-shou-hou-xu-yao-shou-fei/m-p/1077944#M50285 <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/169736">@雪山飞虎</a>&nbsp;，您好~<BR /><BR />非常抱歉给您带来的不便，我会将您的问题升级给惠普相关部门的同事，请先通过社区私信发送给我您的电话联系方式以及序列号信息（无需提供，如上已保存～）。<BR /><BR />谢谢</P> Wed, 10 Mar 2021 08:44:02 GMT https://h30471.www3.hp.com/t5/you-xi-ben/kai-ji-wu-fa-chong-dian-shou-hou-xu-yao-shou-fei/m-p/1077944#M50285 KongL 2021-03-10T08:44:02Z