https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling2xiao-jian-pan0he-hui-che-jian-shi-ling-qing-wen-yi-xia-da-jia-you-peng-dao-guo-zhe-zhong-qing-kuang-ma/m-p/1082669#M51118 <P>请问一下释放静电 是要怎么执行，插了外置键盘可以正常使用</P> Tue, 30 Mar 2021 07:16:49 GMT 路痕 2021-03-30T07:16:49Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling2xiao-jian-pan0he-hui-che-jian-shi-ling-qing-wen-yi-xia-da-jia-you-peng-dao-guo-zhe-zhong-qing-kuang-ma/m-p/1082364#M51073 <P>之前用还是好好的，今天一开机就发现这两个键失灵了，其他的都可以正常使用</P> Mon, 29 Mar 2021 06:51:27 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling2xiao-jian-pan0he-hui-che-jian-shi-ling-qing-wen-yi-xia-da-jia-you-peng-dao-guo-zhe-zhong-qing-kuang-ma/m-p/1082364#M51073 路痕 2021-03-29T06:51:27Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling2xiao-jian-pan0he-hui-che-jian-shi-ling-qing-wen-yi-xia-da-jia-you-peng-dao-guo-zhe-zhong-qing-kuang-ma/m-p/1082385#M51075 <P style="margin: 0in; font-size: 11.0pt;" lang="en-US"><SPAN style="font-family: Calibri;">HP </SPAN><SPAN style="font-family: 'Microsoft YaHei';">电脑</SPAN><SPAN style="font-family: Calibri;"> - </SPAN><SPAN style="font-family: 'Microsoft YaHei';">硬件故障测试</SPAN></P> <P style="margin: 0in; font-family: Calibri; font-size: 11.0pt;" lang="en-US"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">https://support.hp.com/cn-zh/document/c03561731</A></P> Mon, 29 Mar 2021 07:55:39 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling2xiao-jian-pan0he-hui-che-jian-shi-ling-qing-wen-yi-xia-da-jia-you-peng-dao-guo-zhe-zhong-qing-kuang-ma/m-p/1082385#M51075 y2kim 2021-03-29T07:55:39Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling2xiao-jian-pan0he-hui-che-jian-shi-ling-qing-wen-yi-xia-da-jia-you-peng-dao-guo-zhe-zhong-qing-kuang-ma/m-p/1082418#M51085 <P>无法开启故障测试 要怎么办</P> Mon, 29 Mar 2021 08:35:14 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling2xiao-jian-pan0he-hui-che-jian-shi-ling-qing-wen-yi-xia-da-jia-you-peng-dao-guo-zhe-zhong-qing-kuang-ma/m-p/1082418#M51085 路痕 2021-03-29T08:35:14Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling2xiao-jian-pan0he-hui-che-jian-shi-ling-qing-wen-yi-xia-da-jia-you-peng-dao-guo-zhe-zhong-qing-kuang-ma/m-p/1082666#M51116 <P>没太理解您说的无法启动具体是指什么。</P><P>最好的测试方法就是看下外接键盘是否好用，要是外接键盘正常的话很有可能是内置键盘出现的硬件故障了。</P><P>可以尝试释放一下静电或者是更新一下BIOS，目的是让机器重新识别扫描一边硬件</P><P>要是还是不行的话只能是建议您去维修中心检测一下看看</P> Tue, 30 Mar 2021 07:12:57 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling2xiao-jian-pan0he-hui-che-jian-shi-ling-qing-wen-yi-xia-da-jia-you-peng-dao-guo-zhe-zhong-qing-kuang-ma/m-p/1082666#M51116 Hou-YJ 2021-03-30T07:12:57Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling2xiao-jian-pan0he-hui-che-jian-shi-ling-qing-wen-yi-xia-da-jia-you-peng-dao-guo-zhe-zhong-qing-kuang-ma/m-p/1082669#M51118 <P>请问一下释放静电 是要怎么执行，插了外置键盘可以正常使用</P> Tue, 30 Mar 2021 07:16:49 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling2xiao-jian-pan0he-hui-che-jian-shi-ling-qing-wen-yi-xia-da-jia-you-peng-dao-guo-zhe-zhong-qing-kuang-ma/m-p/1082669#M51118 路痕 2021-03-30T07:16:49Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling2xiao-jian-pan0he-hui-che-jian-shi-ling-qing-wen-yi-xia-da-jia-you-peng-dao-guo-zhe-zhong-qing-kuang-ma/m-p/1083210#M51223 <P>关机断电，拔掉所有外接设备和连接线，然后按住开机键30秒不要松手，再重新连接电源线开机即可。<BR />如果问题依旧，并且外界键盘好用，很大可能是笔记本本身的键盘故障了的，需要联系维修中心检测维修的。</P> Fri, 02 Apr 2021 06:24:05 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling2xiao-jian-pan0he-hui-che-jian-shi-ling-qing-wen-yi-xia-da-jia-you-peng-dao-guo-zhe-zhong-qing-kuang-ma/m-p/1083210#M51223 hlin 2021-04-02T06:24:05Z