https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-bi-ji-ben-de-kong-ge-jian-huai-le-gai-zi-bei-mian-de-tou-ming-se-su-liao-xiao-jia-zi-huai-le-dao-zhi-mei-fa-ba-an-jian-jia-zhu-an-jian-shi-tuo-luo-de/m-p/1094949#M53028 <P>我的笔记本的空格键帽坏了（键帽背面的透明色塑料小夹子坏了，导致没法把按键夹住，按键是脱落的，只能悬在上面）我目前身在美国且美国的HP不支持保修，请问我该如何联系上你们来帮助我？我其实只需要一个空格键盖子，但是因为中美规格不一样，我这边四处都找不到能安装上的。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Typo_0-1623178413494.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58630iEA0F4EB04F18A118/image-size/medium?v=v2&amp;px=400" role="button" title="Typo_0-1623178413494.png" alt="Typo_0-1623178413494.png" /></span></P><P>&nbsp;</P> Tue, 08 Jun 2021 18:54:07 GMT Typo 2021-06-08T18:54:07Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-bi-ji-ben-de-kong-ge-jian-huai-le-gai-zi-bei-mian-de-tou-ming-se-su-liao-xiao-jia-zi-huai-le-dao-zhi-mei-fa-ba-an-jian-jia-zhu-an-jian-shi-tuo-luo-de/m-p/1094949#M53028 <P>我的笔记本的空格键帽坏了（键帽背面的透明色塑料小夹子坏了，导致没法把按键夹住，按键是脱落的，只能悬在上面）我目前身在美国且美国的HP不支持保修，请问我该如何联系上你们来帮助我？我其实只需要一个空格键盖子，但是因为中美规格不一样，我这边四处都找不到能安装上的。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Typo_0-1623178413494.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58630iEA0F4EB04F18A118/image-size/medium?v=v2&amp;px=400" role="button" title="Typo_0-1623178413494.png" alt="Typo_0-1623178413494.png" /></span></P><P>&nbsp;</P> Tue, 08 Jun 2021 18:54:07 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-bi-ji-ben-de-kong-ge-jian-huai-le-gai-zi-bei-mian-de-tou-ming-se-su-liao-xiao-jia-zi-huai-le-dao-zhi-mei-fa-ba-an-jian-jia-zhu-an-jian-shi-tuo-luo-de/m-p/1094949#M53028 Typo 2021-06-08T18:54:07Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-bi-ji-ben-de-kong-ge-jian-huai-le-gai-zi-bei-mian-de-tou-ming-se-su-liao-xiao-jia-zi-huai-le-dao-zhi-mei-fa-ba-an-jian-jia-zhu-an-jian-shi-tuo-luo-de/m-p/1095019#M53038 <P>如果是在中国大陆，只能整个更换笔记本电脑的C壳。单独按键没有物料单独更换。</P> Wed, 09 Jun 2021 03:08:30 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-bi-ji-ben-de-kong-ge-jian-huai-le-gai-zi-bei-mian-de-tou-ming-se-su-liao-xiao-jia-zi-huai-le-dao-zhi-mei-fa-ba-an-jian-jia-zhu-an-jian-shi-tuo-luo-de/m-p/1095019#M53038 548851818 2021-06-09T03:08:30Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-bi-ji-ben-de-kong-ge-jian-huai-le-gai-zi-bei-mian-de-tou-ming-se-su-liao-xiao-jia-zi-huai-le-dao-zhi-mei-fa-ba-an-jian-jia-zhu-an-jian-shi-tuo-luo-de/m-p/1095428#M53081 <P>首先，感谢您的回答。</P><P>那么请问，我目前在美国，是否有办法提交申请获取一批C壳供我单独想办法安装？以及能否邮寄到我的地址？我以后肯定是要修的。</P><P>1.当然，我在美国也能接收到物品是最理想的状态，假设行不通-2.我能否提交申请让我国内的家人先替我签收 ？</P><P>再或者3. 如果保修期间我没有回国的打算以致错过保修且上方的两种方法并不存在，当我回国后可否提出单独购买这一套C壳？如果我想再请HP替我安装，请问费用和时长都大约需要几何？</P><P>劳驾</P> Thu, 10 Jun 2021 22:59:24 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-bi-ji-ben-de-kong-ge-jian-huai-le-gai-zi-bei-mian-de-tou-ming-se-su-liao-xiao-jia-zi-huai-le-dao-zhi-mei-fa-ba-an-jian-jia-zhu-an-jian-shi-tuo-luo-de/m-p/1095428#M53081 Typo 2021-06-10T22:59:24Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-bi-ji-ben-de-kong-ge-jian-huai-le-gai-zi-bei-mian-de-tou-ming-se-su-liao-xiao-jia-zi-huai-le-dao-zhi-mei-fa-ba-an-jian-jia-zhu-an-jian-shi-tuo-luo-de/m-p/1095431#M53082 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/177143">@Typo</a>&nbsp; 已写:<BR /> <P>首先，感谢您的回答。</P> <P>那么请问，我目前在美国，是否有办法提交申请获取一批C壳供我单独想办法安装？以及能否邮寄到我的地址？我以后肯定是要修的。</P> <P>1.当然，我在美国也能接收到物品是最理想的状态，假设行不通-2.我能否提交申请让我国内的家人先替我签收 ？</P> <P>再或者3. 如果保修期间我没有回国的打算以致错过保修且上方的两种方法并不存在，当我回国后可否提出单独购买这一套C壳？如果我想再请HP替我安装，请问费用和时长都大约需要几何？</P> <P>劳驾</P> <HR /></BLOCKQUOTE> <P>我的建议仍然是优先咨询当地的&nbsp;服务中心&nbsp;<A href="https://support.hp.com/us-en/service-center" target="_blank">https://support.hp.com/us-en/service-center</A>&nbsp; ，17-cb&nbsp;这个机型，键盘/C&nbsp;cover/&nbsp;top&nbsp;cover&nbsp;应该使用的是与北美相同的 spare&nbsp;part。</P> <P>我没有见过单个案例跨国跨地区跨国快递 spare&nbsp;part&nbsp;的案例或者流程。</P> <P>服务中心的具体操作流程我不了解，中国大陆地区，保内维修必须收回旧件，如果是购买保外spare&nbsp;part，有单独流程，笔记本电脑我不确认是否要求收回旧件，具体还是需要咨询当地的<A href="http://support.hpicss.com/ascindex_detail.aspx" target="_blank">服务中心</A></P> Thu, 10 Jun 2021 23:56:48 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-bi-ji-ben-de-kong-ge-jian-huai-le-gai-zi-bei-mian-de-tou-ming-se-su-liao-xiao-jia-zi-huai-le-dao-zhi-mei-fa-ba-an-jian-jia-zhu-an-jian-shi-tuo-luo-de/m-p/1095431#M53082 548851818 2021-06-10T23:56:48Z