https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1114669#M56733 <P>系统为21H1最新，无外设，bios为F.04也是最新版，还是会卡死</P> Mon, 13 Sep 2021 03:03:15 GMT 光影精灵6_Max 2021-09-13T03:03:15Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1110378#M55938 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6_Max_0-1629899999324.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/62146i8705FB900CCD148F/image-size/medium?v=v2&amp;px=400" role="button" title="6_Max_0-1629899999324.png" alt="6_Max_0-1629899999324.png" /></span></P><P>&nbsp;</P><P>电脑正常使用，有时候会出现整个电脑卡死的情况，什么都不能动，屏幕正常显示，只能强制关机重启</P><P><STRONG>贴吧相关问题链接</STRONG><A href="https://tieba.baidu.com/p/6634016919" target="_blank">惠普暗影精灵5频繁卡屏死机的问题_惠普吧_百度贴吧 (baidu.com)</A></P><P><STRONG>详细视频描述</STRONG><A href="https://www.bilibili.com/video/BV1Mb4y1m7cB?share_source=copy_web" target="_self">https://www.bilibili.com/video/BV1Mb4y1m7cB?share_source=copy_web</A></P><P>&nbsp;</P> Wed, 25 Aug 2021 14:13:22 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1110378#M55938 光影精灵6_Max 2021-08-25T14:13:22Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1110380#M55939 <P>查阅了系统日志，在死机时间附近发现有错误发生，“无法找到来自源 nvlddmkm 的事件 ID 14 的描述。”</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6_Max_0-1629900994032.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/62147iFA27055691E49169/image-size/medium?v=v2&amp;px=400" role="button" title="6_Max_0-1629900994032.png" alt="6_Max_0-1629900994032.png" /></span></P><P>&nbsp;</P><P>nvlddmkm.sys（Nvidia显示卡驱动），我先去尝试更新显卡驱动</P> Wed, 25 Aug 2021 14:17:37 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1110380#M55939 光影精灵6_Max 2021-08-25T14:17:37Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1110484#M55965 <P>显卡驱动确实非常有可能引起这种情况，建议更新完之后进行一下Windows更新和BIOS的更新，尽量禁用第三方的启动项，或者是卸载第三方的管家类软件再看下是否有改善，</P> Thu, 26 Aug 2021 04:26:43 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1110484#M55965 Hou-YJ 2021-08-26T04:26:43Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1114588#M56712 <P>更新了驱动，还是不行，还是和之前一样的死机</P> Sun, 12 Sep 2021 13:27:46 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1114588#M56712 光影精灵6_Max 2021-09-12T13:27:46Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1114658#M56730 <P>系统和BIOS更新到最新，暂时拔掉除鼠标键盘之外的外设在试试。</P> Mon, 13 Sep 2021 02:54:27 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1114658#M56730 大耀耀 2021-09-13T02:54:27Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1114669#M56733 <P>系统为21H1最新，无外设，bios为F.04也是最新版，还是会卡死</P> Mon, 13 Sep 2021 03:03:15 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1114669#M56733 光影精灵6_Max 2021-09-13T03:03:15Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1115082#M56778 <P>可以通过下面的方法重装系统试一下。<BR />欢迎您使用HP Support Assistant（惠普管家）软件，可以快速了解机器的保修信息、更新驱动、硬件检测等。<BR />详细使用说明，您可以点击此链接查看哦~：<A href="https://cs-china.ext.hp.com/css-wechat-support-api/rest/ice_sys/public/CN/material/2000000010" target="_blank">https://cs-china.ext.hp.com/css-wechat-support-api/rest/ice_sys/public/CN/material/2000000010</A></P> Tue, 14 Sep 2021 10:22:13 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1115082#M56778 hlin 2021-09-14T10:22:13Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1144771#M62468 <P>怎么样了，解决了吗？我也出现了同样的问题 也是同样的报错&nbsp;</P> Tue, 15 Feb 2022 06:50:49 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1144771#M62468 小妹妹想通了 2022-02-15T06:50:49Z https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1144772#M62469 <P>更新显卡驱动，需要帮助联系我【涉及个人信息安全，已删除】</P> Wed, 16 Feb 2022 01:39:51 GMT https://h30471.www3.hp.com/t5/you-xi-ben/an-ying-jing-ling7-dian-nao-pin-xian-ka-si-quan-bu-shi-ling-ping-mu-ke-liang-jiu-shi-ka-si-le-fei-lan-ping-zhi-qian-an-ying-jing-ling-xi-lie-ye-bao-gao-guo-ci-wen-ti/m-p/1144772#M62469 光影精灵6_Max 2022-02-16T01:39:51Z