https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1147012#M62815 <P>确认适配器是否完整的连接到连接电脑上了&nbsp; &nbsp;拍照看一下</P> Fri, 25 Feb 2022 02:09:01 GMT Chen_long 2022-02-25T02:09:01Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1146694#M62729 <P>电脑断电再插电后卡顿，一周内已经出现四次，前三次分别通过重启、更换电源计划、插电前把电脑调到高性能模式解决，但每次出现问题上次的解决方法都没有用。Windows、BIOS、显卡驱动更新没有效果</P> Wed, 23 Feb 2022 23:25:44 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1146694#M62729 Jd 2022-02-23T23:25:44Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1146738#M62733 <P>您好，您插电出现卡顿后 可以看下任务管理器--性能-CPU您看下频率是否也会下降，出现下降后您关机电脑尝试下降低释放试试看。</P><P>将电脑关机后，拔掉所有的外接设备包括电源线，然后长按开机键30秒，按够时间后插电开机试试。</P><P>如果可以恢复 您长时间不断电使用测试看下，如果只有在断电插电后出现 不排除和供电环境未接地线 以及链接适配器是异常导致。</P><P>&nbsp;</P><P>如果插电也频繁出现 可以带机器到当地维修站检测下。</P> Thu, 24 Feb 2022 02:12:10 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1146738#M62733 SongShuo 2022-02-24T02:12:10Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1146767#M62746 <P>您好，我检查任务管理器后发现插电时CPU频率保持在0.38GHz，断电时大概是2.5-3.1GHz不等，按您说的方法试了之后没有好转。上周四出现问题修好时持续插电到这周一，期间没有过卡顿。目前电源用的是去年八月维修时换新的，外部看不出有连接问题</P> Thu, 24 Feb 2022 03:07:46 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1146767#M62746 Jd 2022-02-24T03:07:46Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1146771#M62747 <P>收到，您身边有同款适配器可以在做排除测试吗，您可以替换适配器做测试，如果其他适配器也是如此</P><P>就建议您到当地的维修站检测下了</P><P>&nbsp;</P><P>关注微信惠普服务公众号-惠自助-服务网点查询-可以查询到就近的维修站地址及电话。</P> Thu, 24 Feb 2022 03:11:33 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1146771#M62747 SongShuo 2022-02-24T03:11:33Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1146776#M62749 <P>我有两个适配器，一个是去年八月换新的，另一个原装电源的连接线头处有开口，但是不影响使用，两个电源插电后都出现卡顿，CPU频率保持在0.38GHz。请问美国惠普维修站接受服务吗？我联系美国线上客服后被告知国内购买的笔记本支持需联系国内客服</P> Thu, 24 Feb 2022 03:23:50 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1146776#M62749 Jd 2022-02-24T03:23:50Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1147012#M62815 <P>确认适配器是否完整的连接到连接电脑上了&nbsp; &nbsp;拍照看一下</P> Fri, 25 Feb 2022 02:09:01 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1147012#M62815 Chen_long 2022-02-25T02:09:01Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1147275#M62853 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70189i427D705F36B9050F/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70190iC3D6A7264EF98F45/image-size/large?v=v2&amp;px=999" role="button" title="2.jpg" alt="2.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70191iF5944B4D75C19AA5/image-size/large?v=v2&amp;px=999" role="button" title="3.jpg" alt="3.jpg" /></span></P> Sat, 26 Feb 2022 23:30:10 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1147275#M62853 Jd 2022-02-26T23:30:10Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1147570#M62937 <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp107001-107500/sp107259.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp107001-107500/sp107259.exe</A></P><P>&nbsp;</P><P><A href="https://h30318.www3.hp.com/pub/softpaq/sp110001-110500/sp110332.exe" target="_blank">https://h30318.www3.hp.com/pub/softpaq/sp110001-110500/sp110332.exe</A></P><P>&nbsp;</P><P>回退这两个bios 都测试看一下</P> Mon, 28 Feb 2022 07:23:41 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-nao-cha-dian-ka-dun/m-p/1147570#M62937 Chen_long 2022-02-28T07:23:41Z