https://h30471.www3.hp.com/t5/you-xi-ben/dian-chi-bao-gu-zhangID/m-p/1178760#M70092 <P>报故障ID：<SPAN>M4X31S-B0CB6Q-MFPV4K-C0EN23 请问这是什么问题 连接电源会无法打开节能模式 电池也不会放电 断开电源后正常放电</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Whlook_2-1659597171298.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/77600i898BB4AE7DAD2191/image-size/medium?v=v2&amp;px=400" role="button" title="Whlook_2-1659597171298.png" alt="Whlook_2-1659597171298.png" /></span></P><P>&nbsp;</P> Thu, 04 Aug 2022 07:14:20 GMT Whlook 2022-08-04T07:14:20Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-chi-bao-gu-zhangID/m-p/1178760#M70092 <P>报故障ID：<SPAN>M4X31S-B0CB6Q-MFPV4K-C0EN23 请问这是什么问题 连接电源会无法打开节能模式 电池也不会放电 断开电源后正常放电</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Whlook_2-1659597171298.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/77600i898BB4AE7DAD2191/image-size/medium?v=v2&amp;px=400" role="button" title="Whlook_2-1659597171298.png" alt="Whlook_2-1659597171298.png" /></span></P><P>&nbsp;</P> Thu, 04 Aug 2022 07:14:20 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-chi-bao-gu-zhangID/m-p/1178760#M70092 Whlook 2022-08-04T07:14:20Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-chi-bao-gu-zhangID/m-p/1178828#M70099 <P>电池周期计数才100不到，大概是误报</P> <P>&nbsp;</P> <P>先更新BIOS</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">HP 消费类笔记本电脑 - 更新 BIOS（基本输入输出系统）</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>按照</SPAN><SPAN>【</SPAN><SPAN>在 Windows 中手动更新 BIOS</SPAN><SPAN>】</SPAN><SPAN>部分操作</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="http://support.hp.com/cn-zh/document/c00444074" target="_blank" rel="noopener">http://support.hp.com/cn-zh/document/c00444074</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">更新BIOS后，恢复一次BIOS默认值</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>开机</SPAN><SPAN>/</SPAN><SPAN>重启按</SPAN><SPAN>F10进入BIOS</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>按</SPAN><SPAN>F9</SPAN><SPAN>并</SPAN><SPAN>同意</SPAN><SPAN>恢复默认值</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>按</SPAN><SPAN>F10保存退出BIOS</SPAN></P> Thu, 04 Aug 2022 13:55:22 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-chi-bao-gu-zhangID/m-p/1178828#M70099 y2kim 2022-08-04T13:55:22Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-chi-bao-gu-zhangID/m-p/1178837#M70103 <P>好的 已经解决了 确定是误报。顺带再给您提交个问题 装了最新版intel xtu（7.8.1.20版本）之后CPU会被锁定在35w Omen Gaming HUB的风扇调节也失效了（锁定2400~2900RPM） 我这里确定是新版XTU的问题 惠普官网下载新版SDK包之后再重装老版本XTU就没有这个问题。希望您这边能跟工程师或者是intel方面解决一下 麻烦了</P> Thu, 04 Aug 2022 16:02:48 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-chi-bao-gu-zhangID/m-p/1178837#M70103 Whlook 2022-08-04T16:02:48Z https://h30471.www3.hp.com/t5/you-xi-ben/dian-chi-bao-gu-zhangID/m-p/1179015#M70148 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/244273">@Whlook</a>&nbsp; 已写:<BR /> <P>好的 已经解决了 确定是误报。顺带再给您提交个问题 装了最新版intel xtu（7.8.1.20版本）之后CPU会被锁定在35w Omen Gaming HUB的风扇调节也失效了（锁定2400~2900RPM） 我这里确定是新版XTU的问题 惠普官网下载新版SDK包之后再重装老版本XTU就没有这个问题。希望您这边能跟工程师或者是intel方面解决一下 麻烦了</P> <HR /></BLOCKQUOTE> <P>这个建议工作日工作时间段通过微信联系人工客服开个正式的case</P> Fri, 05 Aug 2022 14:08:41 GMT https://h30471.www3.hp.com/t5/you-xi-ben/dian-chi-bao-gu-zhangID/m-p/1179015#M70148 y2kim 2022-08-05T14:08:41Z