请官方修复蓝屏bug

ikun打输出 — Tue, 15 Nov 2022 14:37:32 GMT

惠普OMEN Gaming Hub里的网络助推器驱动和游戏加速器虚拟网卡冲突，会导致开机蓝屏，之前有用户在社区提过，但目前为止官方依然没有修复，希望官方精简OMEN Gaming Hub软件，删除不必要的wegame，并修复存在已久的蓝屏bug，附上错误报告：

==================================================
Dump File : 111422-15765-01.dmp
Crash Time : 2022/11/14 13:21:38
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`509c51b5
Caused By Driver : rtf64x64.sys
Caused By Address : rtf64x64.sys+51b5
File Description : Realtek packet filter driver
Product Name : Realtek packet filter driver
Company : Realtek
File Version : 3.13.0727.2022
Processor : x64
Crash Address : ntoskrnl.exe+4283c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\111422-15765-01.dmp
Processors Count : 20
Major Version : 15
Minor Version : 22621
Dump File Size : 1,551,691
Dump File Time : 2022/11/14 13:22:36
==================================================

==================================================
Dump File : 111422-11625-01.dmp
Crash Time : 2022/11/14 13:21:04
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff803`810051b5
Caused By Driver : rtf64x64.sys
Caused By Address : rtf64x64.sys+51b5
File Description : Realtek packet filter driver
Product Name : Realtek packet filter driver
Company : Realtek
File Version : 3.13.0727.2022
Processor : x64
Crash Address : ntoskrnl.exe+4283c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\111422-11625-01.dmp
Processors Count : 20
Major Version : 15
Minor Version : 22621
Dump File Size : 1,569,595
Dump File Time : 2022/11/14 13:21:32
==================================================

==================================================
Dump File : 110822-10984-01.dmp
Crash Time : 2022/11/8 13:05:44
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff801`410d51b5
Caused By Driver : rtf64x64.sys
Caused By Address : rtf64x64.sys+51b5
File Description : Realtek packet filter driver
Product Name : Realtek packet filter driver
Company : Realtek
File Version : 3.13.0727.2022
Processor : x64
Crash Address : ntoskrnl.exe+427fc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\110822-10984-01.dmp
Processors Count : 20
Major Version : 15
Minor Version : 22621
Dump File Size : 1,562,637
Dump File Time : 2022/11/8 13:06:46
==================================================

==================================================
Dump File : 110822-12515-01.dmp
Crash Time : 2022/11/8 13:04:56
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`9af351b5
Caused By Driver : rtf64x64.sys
Caused By Address : rtf64x64.sys+51b5
File Description : Realtek packet filter driver
Product Name : Realtek packet filter driver
Company : Realtek
File Version : 3.13.0727.2022
Processor : x64
Crash Address : ntoskrnl.exe+427fc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\110822-12515-01.dmp
Processors Count : 20
Major Version : 15
Minor Version : 22621
Dump File Size : 1,524,449
Dump File Time : 2022/11/8 13:05:37
==================================================

回复：请官方修复蓝屏bug

y2kim — Wed, 16 Nov 2022 00:52:24 GMT

Caused By Driver : rtf64x64.sys
Caused By Address : rtf64x64.sys+51b5
File Description : Realtek packet filter driver
Product Name : Realtek packet filter driver
Company : Realtek
File Version : 3.13.0727.2022

之前这个rtf64x64.sys报的蓝屏，不是这个版本。我印象中这也是第一次看到在Windows 11中出现。

所以，只能归类是同一个故障文件，但文件版本不同，故障环境不同，不等于相同问题。

具体问题具体分析。

建议工作日工作时间段，找微信公众号人工客服反馈。

回复：请官方修复蓝屏bug

ikun打输出 — Wed, 16 Nov 2022 11:06:24 GMT

好的，我尽快提交官方解决

回复：请官方修复蓝屏bug

SamuelL — Fri, 18 Nov 2022 01:42:12 GMT

请安装此封包https://h30318.www3.hp.com/pub/softpaq/sp143001-143500/sp143469.exe ，并重启电脑

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