https://h30471.www3.hp.com/t5/you-xi-ben/quot-HP-Support-Assistant-quot-da-bu-kai-le-jie-jue-fang-fa/m-p/1217250#M77949 <P>这个专家给的方案是可以的，这里面有个关键点，就是HPSA的版本的问题，千万不要更新HPSA本身，这个8.8.34.31这个版本在天朝是可以用，一升级到9.0以上就不行了。</P> Fri, 24 Feb 2023 18:41:55 GMT 悲剧小笨熊 2023-02-24T18:41:55Z https://h30471.www3.hp.com/t5/you-xi-ben/quot-HP-Support-Assistant-quot-da-bu-kai-le-jie-jue-fang-fa/m-p/1055363#M46522 <P>最近有个问题，点击HP Support Assistant的时候，会出现一个错误的对话框，然后打不开，无法使用。这个是因为上一个版本出现了一些问题。可以通过下面的方法解决。</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="01.JPG" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/50703iC0DF0AE6142A3A98/image-size/large?v=v2&amp;px=999" role="button" title="01.JPG" alt="01.JPG" /></span></P><P><SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #3e3e3e; cursor: text; font-family: inherit; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; line-height: 1.7142; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">1. 首先卸载现有的HP Support Assistant. 在Windows开始菜单处，点击右键，找到 “应用和功能”，进入后，找到“HP Support Assistant", 然后卸载。卸载过程中会出弹出一个对话框，点击“No”。</SPAN></P><P><SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #3e3e3e; cursor: text; font-family: inherit; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; line-height: 1.7142; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="03.JPG" style="width: 532px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/50706i1D35A6FA13FEFEDC/image-size/large?v=v2&amp;px=999" role="button" title="03.JPG" alt="03.JPG" /></span></SPAN></P><P>&nbsp;</P><P><SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #3e3e3e; cursor: text; font-family: inherit; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; line-height: 1.7142; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">2. 卸载完成后，进入下面的网址去下载最新版本的HP Support Assistant.&nbsp;</SPAN></P><P><SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #3e3e3e; cursor: text; font-family: inherit; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; line-height: 1.7142; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><FONT><A href="https://www8.hp.com/cn/zh/campaigns/hpsupportassistant/hpsupport.html" target="_blank">https://www8.hp.com/cn/zh/campaigns/hpsupportassistant/hpsupport.html</A></FONT></SPAN></P><P><SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #3e3e3e; cursor: text; font-family: inherit; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; line-height: 1.7142; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><FONT><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="04.JPG" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/50707iCCFD82BE2060D69E/image-size/large?v=v2&amp;px=999" role="button" title="04.JPG" alt="04.JPG" /></span></FONT></SPAN></P><P>&nbsp;</P><P><SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #3e3e3e; cursor: text; font-family: inherit; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; line-height: 1.7142; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><FONT>3， 下载的过程可能有点慢。大概一百多兆的文件。下载完成后，按步骤点击下一步安装，直至完成。然后HP Support Assistant就可以正常使用了。</FONT></SPAN></P><P><SPAN style="display: inline !important; float: none; background-color: #ffffff; color: #3e3e3e; cursor: text; font-family: inherit; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 300; letter-spacing: normal; line-height: 1.7142; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><FONT><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="06.JPG" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/50708iFA466B4098D88AB6/image-size/large?v=v2&amp;px=999" role="button" title="06.JPG" alt="06.JPG" /></span></FONT></SPAN></P> Tue, 10 Nov 2020 01:14:09 GMT https://h30471.www3.hp.com/t5/you-xi-ben/quot-HP-Support-Assistant-quot-da-bu-kai-le-jie-jue-fang-fa/m-p/1055363#M46522 Waley 2020-11-10T01:14:09Z https://h30471.www3.hp.com/t5/you-xi-ben/quot-HP-Support-Assistant-quot-da-bu-kai-le-jie-jue-fang-fa/m-p/1055364#M46523 <P>感谢分享~</P> Tue, 10 Nov 2020 01:24:09 GMT https://h30471.www3.hp.com/t5/you-xi-ben/quot-HP-Support-Assistant-quot-da-bu-kai-le-jie-jue-fang-fa/m-p/1055364#M46523 KongL 2020-11-10T01:24:09Z https://h30471.www3.hp.com/t5/you-xi-ben/quot-HP-Support-Assistant-quot-da-bu-kai-le-jie-jue-fang-fa/m-p/1055378#M46531 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="548851818_0-1604972434622.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/50710i0AD8F31D2D9504DE/image-size/medium?v=v2&amp;px=400" role="button" title="548851818_0-1604972434622.png" alt="548851818_0-1604972434622.png" /></span></P> <P>可以下载<SPAN>sp108770.exe </SPAN>后</P> <P><SPAN><A href="https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108770.exe" target="_blank">https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108770.exe</A></SPAN></P> <P>先把<SPAN> sp108770 </SPAN>全部解压，进入<SPAN>HPSA9x</SPAN>文件夹，双击运行<SPAN> c2d85222a1024cdca5aae3ba2a64e4c4.appxbundle </SPAN>覆盖安装旧版本</P> <DIV id="tinyMceEditor548851818_1" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <DIV id="tinyMceEditor548851818_2" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <DIV id="tinyMceEditor548851818_3" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <DIV id="tinyMceEditor548851818_4" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <P>&nbsp;</P> Tue, 10 Nov 2020 01:41:43 GMT https://h30471.www3.hp.com/t5/you-xi-ben/quot-HP-Support-Assistant-quot-da-bu-kai-le-jie-jue-fang-fa/m-p/1055378#M46531 548851818 2020-11-10T01:41:43Z https://h30471.www3.hp.com/t5/you-xi-ben/quot-HP-Support-Assistant-quot-da-bu-kai-le-jie-jue-fang-fa/m-p/1055383#M46533 是的是的，只要把原来的版本给覆盖掉，都是可以的。谢谢！:) Tue, 10 Nov 2020 01:48:10 GMT https://h30471.www3.hp.com/t5/you-xi-ben/quot-HP-Support-Assistant-quot-da-bu-kai-le-jie-jue-fang-fa/m-p/1055383#M46533 Waley 2020-11-10T01:48:10Z https://h30471.www3.hp.com/t5/you-xi-ben/quot-HP-Support-Assistant-quot-da-bu-kai-le-jie-jue-fang-fa/m-p/1217250#M77949 <P>这个专家给的方案是可以的，这里面有个关键点，就是HPSA的版本的问题，千万不要更新HPSA本身，这个8.8.34.31这个版本在天朝是可以用，一升级到9.0以上就不行了。</P> Fri, 24 Feb 2023 18:41:55 GMT https://h30471.www3.hp.com/t5/you-xi-ben/quot-HP-Support-Assistant-quot-da-bu-kai-le-jie-jue-fang-fa/m-p/1217250#M77949 悲剧小笨熊 2023-02-24T18:41:55Z