https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220116#M78697 <P>我进入了<A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank" rel="noopener">HP 电脑 - 硬件故障测试 | HP®客户支持</A>后，根据提示，需要用左下角搜索栏搜索“<SPAN>&nbsp;</SPAN><SPAN>&nbsp;<STRONG>HP PC Hardware Diagnostics for Windows</STRONG></SPAN>”并使用，没有找到，于是从<SPAN> <A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">HP 电脑 - 硬件故障测试 | HP®客户支持</A></SPAN><SPAN>网站上下载最新版本。下载的新文件名为sp105943.exe。</SPAN></P><P><SPAN>然后，解压后出现<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20230312194103.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87354iD7603967C532884C/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20230312194103.png" alt="微信截图_20230312194103.png" /></span></SPAN></P><P>如上图。</P><P>然后还是没有“<STRONG>HP PC Hardware Diagnostics for Windows</STRONG>”</P> Sun, 12 Mar 2023 11:44:21 GMT 鄂木斯克鸟 2023-03-12T11:44:21Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220072#M78688 <P>在一开始，我的电脑不知为何突然无法接入耳机：当接入耳机时，依旧产生外放。当我转动接入口时，会产生微弱电流音，这证明耳机已经接上了，但就是不显示。</P><P>于是经查询后，我查到原因出自声卡程序。</P><P>而HP官网有专门的声卡软件，于是我下载了。。。</P><P>但是，在卸载旧版本声卡完成后（对于声卡软件而言，需要先卸载掉已有的程序，再安装新程序），我才意识到是老版本的，于是我准备去下载真正的新版本声卡驱动。（sp112344.exe）此时我已无残余声卡程序。</P><P>但是下载后提示<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="出现的问题" style="width: 671px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87335i21B2040941D324F2/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20230312154210.png" alt="出现的问题" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">出现的问题</span></span>，于是我又查了查。</P><P>经检查后于<A href="https://h30471.www3.hp.com/t5/you-xi-ben/geng-xin-qu-dong-shi-ti-shifailed-to-extract-cab/td-p/1007002" target="_blank">更新驱动时提示failed to extract cab - 惠普支持社区 - 1007002 (hp.com)</A>发现了可能的解决方案。</P><P>然后从中上面的链接里下载了sp105943.exe，下载后运行HPSetup.exe，提示一个空白的cmd.exe程序框。</P><P>然后再次使用sp112344.exe，可依旧提示如上图所示的<SPAN>failed to extract cab。</SPAN></P><P><SPAN>由于事发突然，不知道发生了什么，在我发出这条信息后，我会先尝试重启电脑，然后再次试图安装。</SPAN></P><P><SPAN>另，我没有安装诸如360一类的安装中心。</SPAN></P><P>在线等，挺急的，正愁着用电脑插耳机来完成课业任务。（机床模拟需要声音演示）</P> Sun, 12 Mar 2023 07:53:02 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220072#M78688 鄂木斯克鸟 2023-03-12T07:53:02Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220074#M78689 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">打开设备管理器（开始菜单搜索打开）</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">展开“声音、视频和游戏控制器“, 右键卸载Realtek Audio，勾选删除驱动的勾</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>展开“系统设备“, 右键卸载</SPAN><SPAN>全部</SPAN><SPAN>英特尔智音技术</SPAN><SPAN>字样的设备</SPAN><SPAN>，勾选删除驱动的勾</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>删除</SPAN><SPAN>全部</SPAN><SPAN>设备后，如果提示要重启，请重启。如果没有提示重启，随意右键设备管理器中的设备，选扫描检测硬件改动，等删掉的三个设备重新出现。</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">重复卸载并勾选删除驱动的勾的动作，直到右键卸载没有勾可以勾选为止，三个都是右键卸载没有删除驱动的勾。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">重启一次，联网，检查Windows更新（开始-设置-更新和安全），驱动会在可选更新内，都勾选。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US">更新完重启一次系统，确认声音是否正常。</P> Sun, 12 Mar 2023 08:21:24 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220074#M78689 y2kim 2023-03-12T08:21:24Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220088#M78690 <P>已经卸载了第四遍了。。。可是还是有√可以点。。。</P> Sun, 12 Mar 2023 09:01:21 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220088#M78690 鄂木斯克鸟 2023-03-12T09:01:21Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220089#M78691 <P><SPAN>已经卸载了第四遍了。。。可是还是有√可以点。。。</SPAN></P> Sun, 12 Mar 2023 09:02:10 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220089#M78691 鄂木斯克鸟 2023-03-12T09:02:10Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220090#M78692 <P>现在的情况是</P><P>耳机接上了电脑，但是声音依旧外放，转动耳机接口，耳机有电流噪音证明已接入。但是headphone依旧显示“未接入。</P> Sun, 12 Mar 2023 09:05:04 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220090#M78692 鄂木斯克鸟 2023-03-12T09:05:04Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220097#M78693 <P>卸载了第五次，依旧有“是否删除驱动软件”</P><P>于是决定重启，重启后没有显示驱动方面的更新：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_154424.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87342iC5FBCCA393526CF4/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_154424.png" alt="微信截图_154424.png" /></span></P><P>以下是目前的驱动状态。</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20230312164524.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87345i25D702169907DDBE/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20230312164524.png" alt="微信截图_20230312164524.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20230312164747.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87346i07A7F83076C016BA/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20230312164747.png" alt="微信截图_20230312164747.png" /></span></P><P>耳机依旧无法接入</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20230312154210.png" style="width: 611px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87347i84673D413A4E239F/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20230312154210.png" alt="微信截图_20230312154210.png" /></span></P><P>如果仍旧不行，将考虑去维修店询问。。。</P> Sun, 12 Mar 2023 09:12:53 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220097#M78693 鄂木斯克鸟 2023-03-12T09:12:53Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220103#M78694 <P>卸载的时候没有删除驱动的勾就不用重复操作了，那个是系统自动驱动，所以没有删除，怎么都会回来</P> <P>你接的什么耳机</P> <P>三节的还是四节的</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="y2kim_0-1678618516885.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87349i57E32E4DD343951C/image-size/medium?v=v2&amp;px=400" role="button" title="y2kim_0-1678618516885.jpeg" alt="y2kim_0-1678618516885.jpeg" /></span></P> <P>&nbsp;</P> Sun, 12 Mar 2023 10:55:23 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220103#M78694 y2kim 2023-03-12T10:55:23Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220104#M78695 <P>我的耳机是TRRS。</P> Sun, 12 Mar 2023 10:58:08 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220104#M78695 鄂木斯克鸟 2023-03-12T10:58:08Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220105#M78696 <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">HP 电脑 - 硬件故障测试</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">HP PC Hardware Diagnostics 有两个版本可用：Windows 版本供在 Windows 中使用。UEFI 版本供在 Windows 无法启动时使用。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><SPAN>检查硬件故障建议使用UEFI版本而不是Windows版本。开机按F2进入白色背景画面就是</SPAN><SPAN>UEFI</SPAN><SPAN>版本。</SPAN></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开机按F2进入的不是白色背景，要重新下载安装UEFI诊断工具。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;"><A href="https://h30318.www3.hp.com/pub/softpaq/sp143501-144000/sp143798.exe" target="_blank"><SPAN>https://h30318.www3.hp.com/pub/softpaq/</SPAN><SPAN>sp143501-144000/sp143798.exe</SPAN></A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">是白色背景菜单的话，选组件测试，音频，可以单独测外接耳机，如果外接耳机在这个测试里正常，那么还是驱动问题，硬件是正常的。否则你的耳机换一个试。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">驱动问题，建议工作日找微信服务帮你确认合适的驱动。</P> Sun, 12 Mar 2023 11:01:34 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220105#M78696 y2kim 2023-03-12T11:01:34Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220116#M78697 <P>我进入了<A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank" rel="noopener">HP 电脑 - 硬件故障测试 | HP®客户支持</A>后，根据提示，需要用左下角搜索栏搜索“<SPAN>&nbsp;</SPAN><SPAN>&nbsp;<STRONG>HP PC Hardware Diagnostics for Windows</STRONG></SPAN>”并使用，没有找到，于是从<SPAN> <A href="https://support.hp.com/cn-zh/document/c03561731" target="_blank">HP 电脑 - 硬件故障测试 | HP®客户支持</A></SPAN><SPAN>网站上下载最新版本。下载的新文件名为sp105943.exe。</SPAN></P><P><SPAN>然后，解压后出现<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20230312194103.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87354iD7603967C532884C/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20230312194103.png" alt="微信截图_20230312194103.png" /></span></SPAN></P><P>如上图。</P><P>然后还是没有“<STRONG>HP PC Hardware Diagnostics for Windows</STRONG>”</P> Sun, 12 Mar 2023 11:44:21 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220116#M78697 鄂木斯克鸟 2023-03-12T11:44:21Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220118#M78698 <P>注：点击那个exe后只出现了cmd的表，<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20230312194523.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87355i6B7A65C776C59732/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20230312194523.png" alt="微信截图_20230312194523.png" /></span></P><P>出现cmd后似乎运行了什么东西，该exe就消失了，然而没有任何后续。</P> Sun, 12 Mar 2023 11:46:29 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220118#M78698 鄂木斯克鸟 2023-03-12T11:46:29Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220129#M78699 <P>不是用for windows</P> <P>不是</P> <P><A href="https://h30318.www3.hp.com/pub/softpaq/sp143501-144000/sp143798.exe" target="_blank" rel="noopener noreferrer"><SPAN>https://h30318.www3.hp.com/pub/softpaq/</SPAN><SPAN>sp143501-144000/sp143798.exe</SPAN></A></P> Sun, 12 Mar 2023 12:26:04 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220129#M78699 y2kim 2023-03-12T12:26:04Z https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220138#M78700 <P>下载完了，还是不行，没有显示耳机，驱动程序也已经是最新的了，我之后会尝试去维修点进行维修。</P><P>但是，衷心的感谢您的帮助。<span class="lia-unicode-emoji" title=":OK_手势:">👌</span></P> Sun, 12 Mar 2023 13:19:49 GMT https://h30471.www3.hp.com/t5/you-xi-ben/wo-de-dian-nao-de-sheng-ka-qu-dong-chu-xian-le-yi-xi-lie-wen-ti/m-p/1220138#M78700 鄂木斯克鸟 2023-03-12T13:19:49Z